Latrice S.

I've contacted Bluefly several times in the past 4 days via email as I'm not aware of a number to call. My package was sent fedex by a third-party vendor per Bluefly. I don't have any information on the vendor as I purchased from Bluefly and weren't given that information. I contacted fedex to investigate the delivery and I'm told the item was delivered and signed. It says it was signed by S. Latrice which is not my name and shows a pdf of a signature that has a different signature name that I don't know. Fedex said they spoke with driver that states the package was delivered to my address and signed by residence but it was left at main entrance. I don't have a main entrance. I live in a four-plex apartment where 3 units are upstairs 1 unit downstairs and signs pointing upstairs where each unit is with the address in plain sight. Bluefly said I made several threats about filing a dispute in which I did not. Then Bluefly said I didn't give them or the vendor a chance to resolve the issue. I don't feel Bluefly made much of an effort to resolve the issue. I have several emails per our conversation in which I submitted with a dispute and the infomation from fedex delivery. Some of the files were to big to download so I edited them and resent.