Shauntae F.

I'd like to start out on a positive note, their products are actually fine. However, as you know buying online can be difficult and returning or exchanging is necessary when you're unable to try on. Well, they make that extremely difficult. They ship your items in batches and it all doesn't arrive at the same time. They also charge you $10 each time you print a shipping label. So, I returned all items in one bag and only used one shipping label but put all of the other return labels with the items in one bag so I'd only get charged 1 $10 fee. They ended up keeping all of my returned items and only refunding me for the ones that were on the shipping label that was used. They kept over $100 and didn't refund me! I'm livid but there is no support person to reach out to. They don't have a customer support number. You can only reach out online but nobody ever responds! It's the worst customer service I've ever experienced. I spent about $400 with them and have used them before and spent several hundred dollars but they've completely lost a customer because I will never use them again. I highly recommend finding another company to purchase from that at least has a customer support phone number you can reach out to. They've essentially stolen from me and don't even have the courtesy to explain to me what is going on. It's been over a week since I got refunded for only 2 items.