Blu DomainReviews 143

Blu makes great looking websites but their customer service is terrible! My domaine expired and they charged me another $100 to get it back! Supposedly they sent me 3 emails telling it was about to expire (Which they had done the previous two years I was with them) but when I went back they had never passed through my inbox or my spam. My guess is they never did it and dont want to own up to their own mistakes. If you have the option I would go somewhere else. If you are stuck with them like me dont miss you renewal payments. Set your own reminders because they obviously cant be counted on!

Unless you're realllllllly hurting for cash and looking for an extremely short term website solution, I would not recommend bludomain. The customer service is terrible - they rarely are able to actually answer your question fully and what should be a 5 minute problem usually turns into a 2 week problem. I've bought 3 of their website templates and find that they usually lack parts of the functionality that they claim to have (mobile add ons, video that's easily accessible etc), and of course - you think will be solved with an easy email but trust me, it just doesn't work that way.

Also if you register a domain with them - know that they just go and register it with godaddy.com anyway, which makes it quite an issue when you decide to stop hosting with them (and hten have to go through a 4 day process). It's kind of b. S. as well since the domain that YOU think you're registering is actually registered to bludomain. In other words - save yourself the headache and money adn just register it yourself with godaddy.

Sorry, there is no way to give this company less than 1 star.

If you are in need of a website but NEVER any support, than this could be for you.
I still wouldn't if I were you.

They leave your site down for days.
They will take your site down for routine maintenance or server failure and then claim it is another matter, or blah, blah, blah...

I am pretty sure there are only 2 people working for the company.

Please whatever you do... go somewhere else

Bludomain customer service is a JOKE! They make YOUR business look BAD! Your clients will be put on hold for days or weeks before they correct the issue making you look like you are ignoring your customers. They Don't give true customer service, there is no phone # to contact them only way to contact them is to e-mail back and forth, but they take 2 days or so to answer your problem with a STUPID answer that you have already check out. DON"T insult our intelligence, people use customer service as a last resort! There LIVE CHAT is also a massive JOKE, you log in, ask a question and all they tell you is to fill out a support claim (e-mail). I notice that the only questions they answer are from unsuspecting new clients to lure them in, then once they get your money you'll never get service again. BEWARE!

Bludomain has the worst customer service we have ever worked with. Once they set up your site, if you ever decide to leave they make you work very hard to get your domain name and server information transferred.

After 2 months of trying to get our domain name transferred we still haven't gotten it. Now our domain is almost expired and Bludomain will not give us a phone number to talk to them! It's all been by email and they are extremely unresponsive. Think twice before working with them. We use Showit websites now and its night and day difference!

Purchased a template on a great sale. The site is easy to setup and easy enough to use once you get the hang of it. Had some issues with getting the cart option to work, it took almost two weeks due to the length of time it takes them to respond and because the guy answering kept saying the SAME EXACT thing every time. I finally figured it out myself.
A few weeks late, having trouble with the site. Email in, takes a couple days to hear back. The guy who helped was actually helpful if slow. Fine.
A few weeks after that, having the same trouble again. This time the guy who helps basically tells me it's my fault I'm doing something wrong he can't do anything blah blah blah (this takes 2 weeks to happen) then magically the site is fixed. Hmmm...
Having trouble once again with client galleries. The bugs within the templates are ridiculous. And guess what? Just found out in my template clients can save from an iPad! Yikes!

This template has to go when the term is up. Which sucks because I love the site, it's beautiful. But if it's not functional at least 95% of the time I'm spending time and money to get it where I need it to be.

If I could give this company 0 stars I would. My website did not function. I asked them to fix it, they didn't. I asked them to swap me for a functioning website, they wouldn't. Finally, as a last resort, I asked for a refund, they wouldn't. Even after filing a complaint with the BBB they didn't refund my money. Worst company and customer service EVER. Do NOT buy a website here! NOT a reputable company! They do not care about their clients or customer service.

I have read most of the complaints on here and I don't really understand how or why they had so many problems... Scams... I think people should offer proof before they are allowed to write such crap! This is the 4th domain I have got from Blu... I have nothing but great things to say about them. I don't think one client has ever told me my site was down nor have I had a problem getting in touch with them. I would caution you if your looking for a flash site that has great SEO... not here not anywhere! Looking for a site that's easy to use/set up and looks great... your at the right place! You can spend thousands to have someone design your site... run your seo for you then charge you for changing a letter... good luck to you... The cost is great... the service is good, the sites are great the SEO is like any other flash site... don't want it go somewhere else... they now have HTML sites... those are the 2 I just purchased... can't wait...

I was a client of bludomain for 3 years and I didn't even realize how terrible it was until I started hosting with someone else. The template was really nice, easy to work with, limited in some ways but it seemed good to me. Until I needed help with things. Customer service was absolutely terrible, it would take days to get answers to my emails and even then they were vague answers.

Then the billing problems. Pricing is comparable with other hosting and domain registrars, nothing to gripe about there. Two years ago I stopped receiving invoices for my domain name. Lucky me right? Wrong.

A few weeks ago I moved my website to a new hosting provider. After a few requests to bludomain to let me transfer my service, they refused to let me. I was told I owed a fine for late payments. What in the world? I emailed back asking what for and they said they had decided not to send out yearly bills and to just do it every 4 years. They then said I had to pay for the years 2010 2011 2012 and 2013 all in one chunk right now or they wouldn't let me transfer my service. They held my website hostage to make me pay for services they never billed me for PLUS for future years I wasn't going to use! Just to be sure I read through my whole terms of use (it's on their site) and it says nothing about 4 year billing cycles.

I cannot stress it enough to stay away from them. The templates are terrible for SEO, they look very nice but are just not worth it. There are dozens of other places to go for hosting and a site, stay away from bludomain. I'm not sure if I'm allowed to plug another site but I've switched to hostgator and it's awesome. 24/7 live tech chat, it's so awesome. :)

Aundrea Hasselbach of BluDomain.com attempted to scam a client of mine out of additional payment when we tried to move her domain out of BluDomain. When pressed further she did not hesitate to lie to me in order to attempt to justify her scam. Worse yet, Aundrea never attempted to verify my involvement with our shared client, simply accepting my word that I was working on the client's behalf, which poses a very significant and very real security concern for any current and potential BLuDomain.com customer.

This company will not follow their own terms of service, and absolutely will attempt to scam you at their first opportunity. They will also allow anyone at all with passing knowledge of your website/domain to write in and make changes to your account. Do no, under any circumstances, sign up with BluDomain.com.

Beautiful sites but they don't work as well as you would expect. The customer service is awful. Often times I just never get a response. When they do respond it's days later, if you have more than one concern listed in your support ticket be assured you will not get them all answered in one e-mail. Then you will be waiting days again. It's so frustrating because they have the potential to be a great company but they just don't care about their customers.

If I could give them 0 stars I would! They waste time posting dumb contests on their facebook page all day and spend less time helping their customers. They have no phone support so you have to wait & hope they will get back to you in a couple days. Oh please, a couple days is too long in this day & age. And their live support, don't rely on the live support section claiming it is open for live chat, I tried it but was told it ended 11 minutes prior to my post instead of taking the time to actually answer my question. Then when I said I wanted to cancel my serivce, I never went live with their site since it SUCKS! They said no refund. Give me a break. I will spread my experience to all! Horrible service, they are just greedy and looking for the $$$ that is all they care about! No problem... they will see where that gets them!

I have had so many problems with Bludomain in the last month. I can't even count the number of times I've had to request Customer Service... only to receive a reply DAYS later.

They are NOT optimized for SEO, as much as the say they are. They offer very LITTLE assistance for bugs that are present in their templates, and they offer absolutely NO refunds.

I've learned the hard way--you get what you pay for. Their support and products are CHEAP. I've paid ten times over in the time I've had to invest and the disappointment I've faced.

I bought a Bludomain template about 4 years ago, then another one in 2008. I recently attempted to buy a 3rd one just this week. While I do like the simplicity of their templates for my photographs, I have had NOTHING but horrible customer service from them in the entire 4 years. I never receive my sites on time, it takes a really long time to receive an e-mail or any correspondence for any support (and no response when sending in a request to go live), and they very frequently screw up orders. Just this week I paid for a template and received a completely different template than I had ordered. I have been trying to get ahold of them for two days regarding this problem, with NO response. This issue was their fault, but I am the one made to suffer as I wait to put my site up.
I cannot believe the unprofessional way this company has acted for the last 4 years I have done business with them. Fortunately for me, once the template goes live, I can do most of the editing myself without waiting and waiting and waiting for their poor quality help. If I hadn't already paid for the templates, I would be switching companies. Buyer beware!

I have had them for about 5 months... for a couple sites. Yesterday they went down and for over 5 or more hours. People were writing on their Facebook asking what the deal was and they wouldn't respond until about 1-2 hours before it was fixed. I got a nasty email from one of the directors of marketing because I said I was switching companies. I will not stay with BD after my year is up. I have heard awful things about their customer service and I get it now. They don't know how to talk to clientele. Just think about this too... you are stuck with the design for a full year. No way to make anything different...

I thought blu domain was awesome! Their templates are really easy to use- i got the brooklyn one. At first they took a week to answer, but it was over the holiday. It seems as though Samantha has the most orginization skill in the company- when I asked for help, she responded immediatly, so after the first week everything was a breeze!
Given, I'm not hosting my site through them, I just did a template purchase... I've been using siteground for years and they're a great hosting company- I'd host through them and get the template through bludomain if you have an option... It'll cost you an extra $100, but it's worth it!