Bloomex

DO NOT USE THIS COMPANY. IT IS A SCAM. THEY ACTUALLY SAY CUSTOMER SERVICE IS THEIR #1 PRIORITY BUT IT COULD NOT BE FURTHER FROM THE TRUTH.
On Dec 16/22 we ordered a Xmas bouquet for my Mother-In-Law. When it was delivered, the flowers were dead (frozen) and she promptly threw them out (likely embarrassed). She is an 87 yo women living in a Senior's Assisted Living facility in another province. She has neither a cell, nor an email account. We contacted the company via their online customer service 'chat' text line and were told that a credit is only issued when proof of damage etc. is submitted via a cell phone pic. We advised that she doesn't have one and were put on 'hold' (one moment please) by 3 different agents who dropped the chat and erased the chat history. We called and were advised that was their policy. Asked for a supervisor manager and told that they don't have supervisors or managers. Finally got credit (no refunds) for partial payment. When we called again, we were told that the $15 delivery fee could not be reimbursed because the delivery was made - DEAD? Fought that and got the full credit however was told when I tried to order that the credit could not be placed against ANOTHER delivery fee. So we ended up ordering a basket and 'supersizing' it to get the full credit and then paying another delivery fee and taxes. Forwarded it to my sister-in-law so she could assess the contents and take pics - 12 items, no supersize and definitely not worth the credited amount.
PLEASE DO NOT USE THIS COMPANY FOR ANYTHING. IT IS A SCAM.

My stepfather recently passed away and a friend in UK organised for a relative of theirs in Sydney to organise an arrangement of flowers to be sent to my mother. My mother got an Australia Post parcel card in her rural mail box on Friday of the long weekend. AFTER the time the mail centre where the parcel was being held closed. When she finally was able to collect them (NOTE she collected because they were NOT delivered to the address by courier) the flowers were very badly damaged as they were laying down sideways on the bottom of a big box. This box had no packing in it to keep the arrangement upright. When she rang just to make an enquiry about how flowers were delivered she was told "always by courier madam" She hung up and then called back a little while later asking about why her flowers arrived at the mail center 3 days after being ordered for next day delivery to her address. When she asked about a refund she was told that if she sent photos of the flowers (which she actually had taken) to the address given they would investigate and arrange a resend if necessary. Email was sent and after waiting a week for a reply she called again and was told that there were no photos sent with the email... There were I know because I actually sent them... I also sent the email to myself and my sister. ALL of us are able to view the photos. So we resent an email with photos attached. Again mum had to call them. Again supposedly no photos were sent. So I then sent another email from my email address with the photos right at the top of the email. Plus the note that came with flowers for sympathy and funeral (their featured bundle) was a tiny computer generated text on the back of the delivery statement stapled inside a CHRISTMAS CARD... SO even 1 star is far too many as far as I am concerned.

Order was never delivered, been pushing them for a week and they were never able to deliver, no reason given, no apologies
Refund not received after 1 month from order date and countless conversations with them
Worst customer service ever, not able to talk to a live person, only able to get to them through their chat, you are talking to one of their bots half the time, i opened a dispute with my credit card company and just hope to get my money back
When i talked to them about the refund they always says it is in process and it will be done in 48 hours... IT HAS BEEN 3 WEEKS NOW!

NOT AN ACTUAL FLORIST... JUST AN ONLINE SHOP... then subcontract with the cheepest they can find nearby the location you order
Worst experience ever
Will never order from bloomex ever again
Will make sure to post as many bad reviews as possible to let know everybody how much they sucks!
In the end i called another florist, a real florist, not some sort of an online shop, talked to a real person, paid with credit card over the phone like in the good old days... do yourself a favor, call an actual florist, talk to a live person and make sure to support a local company... not some sort of online business making money on the back of a 3rd party florist

User friendly and amazing service! Super awesome promos and coupons! Love you guys! You brought our family a lot of happiness and wonderful feelings!

I have used Bloomex for some time now and they have always delivered on time with great flowers every time at an unbeatable price.

I purchased a lovely bouquet for my mom for Mother's Day! The price was unbeatable! From now on I am only shopping at bloomex for my flowers!

Delighted with the quality of the flowers delivered (on the right day too), so will use this company again.

Everything about it is great. Communication, bouquet options, delivery flexibility, flower prep and lifespan. Amazing company and amazing flowers!

The flower arrangement was delivered to my mom at the nursing home in time. She was very happy with the flowers and chocolates.

Bloomex was good to work with. They worked with my budget and the rep was very helpful. The mother's flowers were super cool.

I'm hoping that your follow through is as good as the easy experience of ordering ‼‼How the flowers look on arrival is big‼

Very easy to order from a wide selection in many price ranges. It brought warm smiles to the person it was sent to.

Don't deliver the flowers don't refund don't answers the phone, good luck to all that use this store

Ordered on Saturday for Monday delivery never recieved (twice after reorder) Bloomer refused to refund only reorder.