BisonOffice

We purchased our first dining table set from BisonOffice because they had the best price. We've been very happy with our table set. Shipping was fast and it arrived undamaged. We then purchased a lamp again the best price we could find anywhere. It arrived with a defective lamp shade. BisonOffice was prompt to reply and immediately fixed my issue by sending a replacement. Communication throughout was superb.

I just purchased a kids bed from. This company not only did it show ahead of schedule I had a issue with a broken piece from shipping which happens they respond right away and was very on top of things I promise u u won't go wrong with purchasing from. This company very Hugh customer service and very professional this is the best by far online furniture store I have purchased from thank u BisonOffice and your team for being so prompt and professional I would highly highly recommend

Dealing with BisonOffice was one of the worst delivery experiences I have ever had. I strongly encourage not purchasing anything from BisonOffice. I purchased a couch from BisonOffice on September 27, with an expected delivery date of no later than October 12. It is November 2 and I still do not have my couch. The new delivery date is November 8. After weeks of complaining to BisonOffice, BisonOffice only refunded me $50 for this inconvenience. I told them that was not enough and they did not care. Their customer service is unresponsive and unhelpful. Their third-party partners they use to deliver items are very bad (one of them lost my couch, and the other one sent my couch to an incorrect location). I would really save yourself the headache and do not purchase anything from here.

We recently purchased a kitchen table and four chairs. They were received quickly and we are delighted with the quality and value of the set. We did contact customer service and received a very fast response and excellent service. Would highly recommend and would purchase from them again in the future.

I emailed customer service because my file cabinet was damaged, I sent some pictures and asked how we can resolve this. They responded within Minutes! They asked for specifics of what part was damaged and asked for more pictures.(they gave examples of the pictures they needed, so I knew exactly what to send) Again within minutes I got a response that they would contact the warehouse and get back to me. The next day they stated that the color I ordered was out of stock and sent pictures of the other colors I could choose from. I picked the color, they put the order in and emailed me later that the cabinet was on it's way and gave me the tracking number. Thank You again Bison Office Customer Service, it was a pleasure doing business with you. I received the replacement cabinet quicker then the original order and it was Perfect!

I bought a valet stand from a company that I had not heard of before because of the great price. I was not disappointed. They shipped the item out very quickly. When I had some small issues, they were very accommodating and sent the replacement quickly, and I received it in just a couple of days. I would definitely recommend them.

I had a issue with something I ordered and they not only replied instantly they offered me multiple solutions to my problem. Could not be happier with this company and their customer service. Told them I will be a customer for life because of how they handled my case.

Very pleasantly surprised and had no concerns with our first large shipment. So I ordered again and received all the products in a timely manner. Had no concerns with damaged goods. Will order again from BisonOffice

I put in the order of a gazebo which I realized later is too big for my space. I reached out to the customer support and they were kind enough to accommodate my cancellation request and issue a full refund.
Very impressive customer service. Will shop with them in future

Seller misleads customers as to return policy. I went to return and item they said I had to pay a 20% restocking fee. This was never listed in the order process or under the "returns and refunds" section of the seller's description. When I inquired with customer support I got a rude message saying the refund policy was listed under the "help" section rather than the "return and refund" section. How does that make any sense? They were unwilling to acknowledge the issue or correct it. I would NOT RECOMMEND Bison Office.

We ordered eight chairs for our law office conference room. One of the chairs was, unfortunately, damaged. I emailed Bison Office immediately and within five minutes I already had a response with instructions on what to do to file a claim. I spoke with the customer service representative about getting a replacement chair and within five days we had it. Incredible customer service from start to finish. Five stars from this firm!

We received an item from BisonOffice with a manufacturer defect. They were quick and easy with their response to the problem and sent a new part which worked great. They kept me informed with every step they we're taking and followed up with me to make sure we were taken care of.

Not only were the nightstands the lowest price on the net but shipping was included at no additional cost. Delivery was prompt and packaging was secure. Minor manufacturing issue but the Bison team responded quickly and remedied the issue the same day. I'm a repeat customer and would highly recommend them for their A+ items and support.

I ordered a desk from Bison Office - it was shipped promptly but unfortunately a few parts were damaged in transit. When I contacted Bison Office to discuss getting replacement parts, I received a very prompt reply about how they would remedy the situation and then received regular emails over the next week to provide updates on the ordering, shipping and delivery of the replacements, along with a follow-up email after deliver to ensure I was completely satisfied! I had never heard or nor ordered from this company before, and it can be "dicey" these days to purchase online from a company you're not familiar with, but I would absolutely recommend Bison Office and will definitely consider them for any future office supply/equipment needs!

Our order arrived on time. There was damage to a drawer front, but we
Received a replacement. The people were so helpful and respectful. The replacement was received as promised. I will definitely do business with Bison in the future.

I bought 2 dressers and they shipped in 4 parts, I received 2 parts, but have still yet to receive the remaining 2 pieces! It has been over a month and one was damaged upon even receiving the package had to be shipped back to the shipper, who knows where? Have not even received a call or email regarding the package returned from FedEx and sent out numerous emails and tried calling with no answer. I am fuming with no answer from the company itself regarding the replacement. I am at this point ready to return the entire thing to their facility here in North Riverside and demand a full refund if they do not reach me by end of week. WHAT A Dissappointment! I understand we are in pandemic mode, but at least some courteous effort to reach out to the customer!

I purchased a clock from Bison Office Products through the Houzz website.
I did not open the box for 3 weeks since I was in the middle of a remodel and did not need the clock. When I opened the box (which by the way, was in perfect shape - no tears and no damage to the box) there were 3 metal prongs that were bent. I notified Houzz which is when I found out that I actually got it from Bison Office Products. So I notified Bison of my problem and they were very short, unfriendly and unkind in their response. They claimed it was damaged by shipping. No way - perfect box. I was shocked to say the least. Even if you can't help me you could at least be nice. So anyway... I will not order anything from Bison Office supplies. I paid $80 for the clock and even without the the defect it was cheaply made. What a big disappointment. Do your homework people - you may be ordering from Houzz (or any other website) but they are only a storefront.