BisonOffice

I ordered 4 chairs and they arrived a day ahead of schedule. Which is unheard of in today's world. After opening and starting to assemble the chairs I found one piece that was damaged. I emailed the company and found out what they needed from my end. After fulfilling that the replacement part was shipped out the next day. Daria whom assisted me online was tremendous to deal with the problem. If I need other products they supply I will definitely not hesitate to order.

I purchased a rug from Bison Office, and they sent an entirely different rug than what was ordered. I contacted them and they agreed to send a replacement rug that was correct. The replacement was awful in appearance and not at all like the one pictured on their website. I emailed them three times to get a second replacement or a refund but did not hear back from them. I contacted PayPal to file a complaint and Bison Office replied, stating that they responded to my emails, even stating that they sent a return shipping label. I received a voicemail from them a couple of days later but when I called the number provided, I was prompted to enter the star symbol and an extension or person's name. However, each time I tried to do so the phone disconnected, and this matter is still not resolved. I am posting this message to make others aware so they can avoid the same problem I'm having with Bison Office.

If you make a mistake in ordering the wrong product you'll never get your money back! They are not truthful in their advertising. Stay away! Use reliable companies that will replace your products even if the item is a bit more in price.

Laura and Daria were a pleasure to work with when my coffee table had issues. I owned the table for only 3 weeks when noticeable cracks started forming and I knew the table was defective. I expected a long frustrating road to come to a resolution and to my surprise it was none of that. Laura and Daria responded immediately to all my emails and provided regular updates. In one short week from initially contacting Bison Office I had a replacement table at my house. Great customer service still exists in the world today! You earned a new customer

I bought this dresser and when we open the package both corners were broken off One of them didn't even have a corner protector on it. I contacted the company as Amazon told me to and they just kept sending me the same request send pictures and I sent pictures of the packaging all four sides of the broken pieces. Only response I got was to send me pictures. After I sent the pictures three times I never heard from him again and it was then too late for the 30-day return policy. Not to mention the fact that I would have to pay the shipping to send it back. This is a nine drawer dresser with a mirror. It would have cost almost as much to send it back as it was to buy it in the first place. I don't get a special rate. I will never do business with them again.

We bought several items from BisonOffice for our new home. The quality was wonderful but the customer service was outstanding! One of our chairs arrived damaged and so I reached out for assistance. I was connected with a customer service representative named Simona. She was so thoughtful, responsive and helpful. She immediately followed up and offered several solutions to my problem. Simona then continued to keep us posted on the status until the new piece was delivered and we were satisfied. I look forward to ordering more products from BisonOffice as well as recommending them to my friends and family!

I had purchased a desk from Bison Office and I mistakenly misread the measurements and discovered I could not use the desk. I called the customer service line and an actual person answered. They were very professional and helpful and went above and beyond to make the return process simple and easy. I had a lot of question and spoke with two different people and they were very patient and helpful. The quality of the desk was top-notch and was disappointed I was not able to use it. I have bought products from Bison in the past and the quality of the product has always been very good. The friendly staff and effort was worth mentioning because great customer service seems hard to come by these days but the people at Binson Office do truly care about helping and providing great products with a great service.

I ordered a kitchen island for my pantry from this company. Their communication was excellent throughout, and the product arrived in the timeframe they originally indicated. The box had been damaged in shipping, and there was a small scar in the wood where the box had been torn off. I gave them this information and they replied immediately to resolve the problem. I would recommend this company to anyone wanting excellent customer service!

I received the Mallory King Bed. Shipping was quick; however upon receipt, the headboard had some issues. After reaching out to customer service, they had a new headboard shipped right away. The bed was a little challenging to put together due to the headboard being in 2 pieces and not fitting quite as snug as I'd like, but overall we really like the bed! Thanks Bison Office for excellent customer service!

I'm a first time buyer from BisonOffice. I purchased an end table which was shipped out promptly. Item was received damaged although I believe it was the fault of the manufacturer and not BisonOffice or the carrier. Contacted BisonOffice regarding the damage and they made it right in timely fashion. Would have no reservations to transact business with BisonOffice in the future.

Over all best price and fast delivery came quick delivery and Quick response from customer service very professional. I definitely come back to this company.

One of the pieces of my end table I ordered had a crack in it. I contacted Bison and after sending them pictures and some info, they promptly sent me a replacement. Great communication. I would definitely do business with them again

I had a few hiccups ordering from Bison like a cancelled item and shipping damages. However, in the end I got my dream sofa for the BEST price and they refunded me for the shipping damage. Overall, grateful and happy with this service.

I received my item damaged by both the carrier and the manufacturer. Bison Office immediately sent out a replacement and it arrived quickly. Unfortunately I found this one also had damage by the manufacturer however was less than the first time. The customer service I received throughout the entire situation was wonderful, professional, attentive and prompt. I would shop again through Bison Office because of the compensation I received for the damages by the carrier and manufacturer, their customer service, fast shipping and product selection.

Ordered an Item vanity stool from Amazon and returned the item unopened. Bison promised to provide a refund and return shipping charges. Three weeks later was still arguing with them to return my money for an unopened package. I did not receive back my shipping charges and they deducted 20% for restocking charges. This is horrible customer service. Amazon was able to help me and I received my money back in full. I sent Amazon these reviews and websites to black list this company. They should not be in business! Will Never order anything from Bison again!

Super fast shipping, great communication and top notch costumer service!

One of the pieces were damaged in transit and their team worked at breakneck speed to remedy the issue. It was seamless process.

Highly recommend them!