BisonOffice

I recently placed my 1st order on BisonOffice.Com. I am overwhelmed by their excellent customer service. Also, the prices are great as compared to other websites. Looking forward to BisonOffice for all my future furniture needs.

I ordered an bed love it a few pieces was missing but they was so punctual and professional with their customer service I didn't miss a beat, get all my parts bed is the best will be ordering more very soon

Received my tropical cabinet with a dented in corner. Bison reimbursed me for damages within one day of sending them an email with pictures. They were so professional and a pleasure to deal with! I will definitely buy from them again!

Very impressed with their reasonable and really low costs. I was really impressed by the customer service addressing my small concern so fast and so well. They have such a huge inventory that you can get anything from them. You really need to know what you're looking for though because it's hard to search through thousands of items if you're just trying to get ideas. But if you know a specific home, office, decor item by name or manufacture you'll be able to find it on this website. Just search by name or even abbreviations. They have everything and they were excellent prices and great customer service.

Ordered most of a dining room set from Bison Office because they were much cheaper than the competition. When the table top showed up the glass was cracked. Customer service was very responsive via email and got me a replacement less than a week later. A stand-up company. Buy with confidence.

The dresser I purchased is 31 inches from the floor to the top (which IS said on their website). What they failed to disclose was the horizontal length. We measured it and it's only 18 inches wide. This is a dresser that can only be utilized to hold junk or for looks. I paid almost $200 and can't use the dresser for what I intended, and that's clothes! It's also made cheaply. It's definitely not wood. I gave it 2 stars because it came quick (3 days sooner than expected), LOOKS nice, and came assembled.

Our bookshelves arrived damaged in ripped boxes. The interior packing material was likewise ripped open. It took a week for them to respond to our report of the problem and now they won't pay to return the items. This isn't a case of not liking the quality (which was poor, by the way), it's a case of receiving damaged items and a company not taking responsibility for that. We also have to lug the boxes back to Fedex ourselves rather than Bison arranging for a pickup. Do not purchase anything from this company unless you see it in person first or be prepared for a length return process where you will end up with a hefty bill for nothing.

I have ordered a microwave from Amazon not knowing anything about this company. When it arrived the box was in perfect condition. I bought it for a remodel so I did not open it right away. When we did open it we found that the microwave looked like it had been dropped from a second story. Bashed in and broken parts inside. Since the purchase date was more then 30 day they would not refund or replace. Lesson learned. So I ordered the same microwave from Walmart. They listed a different seller than Bison. When It arrived today, box in perfect condition again. This one is badly damaged also. These have to be damaged before packing or repackaged for resale. Beware of this company!.

I bought a comforter set which I had to return due to it not matching my color scheme. Laura in customer service was efficient, helpful, prompt, and attentive. She is the reason for this complimentary review. I hope her supervisors recognize her for her exemplary efforts. She's a gem.

I ordered a dining room table from Bison Office, despite having read the recent (2020) bad reviews on this site. There is more than one review complaining of receiving the wrong item. I stupidly thought that the company would not do this for every order, and placed my order. The dining room table top was a completely different color than the advertisement. Not even close; not even in the same color family. It's just the wrong item. I am awaiting a response from the company, but I am concerned that I will receive the same run around as other customers. Consider purchasing from another company!

I purchased an Ottoman from BisonOffice.com and was not pleased with the product; it also had a flaw. The company kept in communication with me and decided to refund me my money for the product. Great customer service!

Never ever buy from this store unless you are 100% sure about the item. They make you pay for shipping returns! Ridiculous! This on top of a 15% restocking fee which they said would waive but now are charging again. They can't even honor their word. I had to pay $80 to return an item that cost 250. Really bad experience and I would NOT recommend buying from them.

Buyer beware. The site has good deals. Prices are a bit cheaper but their return policy is not buyer friendly. You pay a 15% restock fee + return shipping. I bought 2 chairs. Somehow ended up with 3 in the cart, removed 1, ordered the other 2, which were incorrect size. $440 total to buy. Restock $66 + return shipping $372. So to return them, I get $2 refund. If you are positive you won't have to return, good deal but if there is any chance you might return, buy elsewhere. I am so used to dealing with Amazon, Walmart, Lowe's and others, this return policy leaves much to be desired. Completely on my for not reading the fine print. Totally missed the part on paying for return shipping.

I ordered a fancy pool float from Bison Office, and it was drastically less expensive than Amazon or Walmart. Shipping was very speedy. When the package arrived, a piece was missing. Customer service went above and beyond to resolve my issue in a fast and helpful way -- they exceeded my expectations.

Received tropical style cabinet. Love it! Had a chipped corner from shipping incident. Customer service was right on it and offered me a full refund or replacement. Told them I'd take a partial refund to fix chip. Just what I was looking for!

Originally skeptical because of great prices that were the cheapest around. I received my product and missing hardware and had a manufacturer defect (was not bison offices fault) and BisonOffice went above and beyond what was expected. Certainly will be shopping from them again and cannot recommend them enough. They quickly addressed my concerns with the product and were amazing. 10/10 business.

Very rare to truly have exceptional service after the sale, however, Bison's customer service is a great example of such service. They genuinely cared and worked quickly and efficiently to resolve any concerns. I highly recommend them!

Ordered a cabinet because bison office had the best price. Arrived with some damage and the customer service to make it right was top notch. Had a wonderful experience despite the small headache. Would recommend this retailer.