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Our bookshelves arrived damaged in ripped boxes. The interior packing material was likewise ripped open. It took a week for them to respond to our report of the problem and now they won't pay to return the items. This isn't a case of not liking the quality (which was poor, by the way), it's a case of receiving damaged items and a company not taking responsibility for that. We also have to lug the boxes back to Fedex ourselves rather than Bison arranging for a pickup. Do not purchase anything from this company unless you see it in person first or be prepared for a length return process where you will end up with a hefty bill for nothing.
Tip for consumers:
Do not buy from this company.
Products used:
Bookshelves were damaged.
Missy E.'s review of BisonOffice earned a Very Helpful vote
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Dear Melissa,
We sincerely apologize for the inconvenience and disappointment caused by the condition in which your bookshelves arrived. This falls short of the service we aim to provide. We've issued a full refund for your purchase. We understand the frustration with the delayed response and the inconvenience of arranging the return. Your feedback is valuable, and we are taking steps to improve our processes to prevent such issues in the future. If there's anything more we can do to assist you, please don't hesitate to reach out.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
BisonOffice