BisonOffice

The couch was significantly larger that what was advertised. I have 112 inch space for this couch, and it was advertised as 96.46 inches wide. When I got it (after unpacking it and setting it up) I realized that it does not fit. When I measured, it is more like 120 inches wide. I contacted the seller about a refund, and they are refusing to cooperate. They tried everything in their power to get me to keep the couch, and when I refused (because I have no use for a couch that doesn't fit) they expected me to incur the financial, and time burden of returning it. This return is only necessary because of their mistake. I do not mind when someone makes a mistake, it's how they correct that mistake that determines if the company is worth doing business with. This company is not correcting their mistake, and is not a company I would ever recommend doing business with.

I purchased this cover last season and it shredded along a stitching line. I called customer service and spoke to Vitas. He said no problem, it was waranteed so he would order a replacement for me. Thanks to his great service, I now have a new cover for this season. As I live in NY State, I won't be using this until the end of May. I don't expect any problems with it but I'm sure Bison and Vitas will take care of it if I do. Thanks for your great service.

I would give a 0 if I could. The worst misleading and customer service company ever. The description on the items that I brought from the company was misleading and because of that, I wanted to return them. They told me that I had to pay for my shipping along with a 20% of a restocking fee. The items only costed $150.00. Shipping the items back would cost me $120.00. That's a total of $270.00. I would be only get backing $120.00 therefore I would be losing a $150.00... You be the judge does that make any sense at all?!?! Don't buy from them at all!

I bought counter stools from Bison Office. They were delivered quickly and the product was great. I did have a question about one of the chairs that was delivered and the customer service was EXCELLENT! Highly recommend!

I purchased 2 cabinets about a month ago. I cabinet cam with no hardware. I have requested a full set of hardware 3 times. I have never received enough hardware to complete cabinet. Each time the send hardware the only include 2 hinges. The cabinet requires 8 hinges. After several tries, I'm giving up. I will try and find a hinge that will work locally. This has been a nightmare. Had Thanksgiving for 12 people with a 1/2 finished cabinet in my dining room. DO NOT ORDER ANYTHING FROM THIS COMPANY.

BisonOffice has an outstanding costumer service. I had an inquiry about an item that I purchased and the response was immediate, very courteous and helpful.

I ordered two Boulangerie round and leather chairs. If I could review the staff and communication for Bison Office alone it would have been a 5 star review. The 1 star is for the quality of the chairs. I was pleased with the timeliness of arrival of the chairs, however, the quality of the chairs is totally unsatisfactory. The staining was poor on both chairs. Within two days one of the chair seat cracked. Bison made it right for that one chair but the other chair is so brittle, I am concerned for the longevity.

I needed to return an item and they were very helpful and quickly sent a return slip and a refund. They were extremely courteous, helpful and expeditious. It was a pleasure to work with them. Wish I could have kept the item.

We ordered 2 scandinavian/europeon styled recliners and ottomans in cream. They were manufactured by Benchmaster. Upon assembly discovered that the design of the position lock is flawed for keeping the recline upright. We explained the design flaw and shipped the chairs back at our expense-$349.70. After 4 weeks I sent an email asking about our refund.Bison replied the chairs never arrived.I contacted UPS and they had documentation that a Bison employee had indeed signed for the chairs about 4 weeks previously. Presenting this information to Bison they offered a refund minus a restocking fee. I challenged the restocking fee for defective merchandise and they refunded this fee.
I see these chairs continue to be offered by Bison. They were a $349.70 mistake for us.

I believe all the five star reviews they have are Fake. I ordered a bunk bed for my little girl a few weeks ago, and just last night, they send me an email saying that my card was not approved for this transaction, and they will not ship the product. What the hell does that mean? My card was charged $523.21, but not approved? A big thumbs up to Chase Bank for crediting my account, so I didn't lose any money, and a GIANT middle finger to BisonOffice for trying to scam me. AVOID THESE CROOKS!

I wish I would have read these reviews before purchasing my vanity. The vanity was listed cheaper here which is why I purchased it here. The porcelain sink was completely cracked and the side of the box was also damaged where the crack was located indicating that the courier damaged the box. They will not accept the return and told me that I have to purchase the replacement sink myself! Bison Office thrives on making your life miserable. They need to be reported to BBB immediately!