Received several Emails for $4 a year subscription. I went online and chose $5 for the year. They charged me $56.99 so beware! The cheap charges don't exist, and they will secretly charge the higher price. Of course, the small print says no refunds even if it's their error. Contracts can be made but they must also follow the law.
Typed in very common ancestors that I knew all the info was accurate. Even when typing in the right location this site will take you somewhere else, another county, another state and supply data that is totally removed from your search.
Having been a subscriber to this online service, and using it which is ok but nothing flash when you compare it to the free ones available.
A word of caution, they will take money from your credit card even when it has expired. In my case they advised me my card was expired and to update the details before they took another lot of money. They took it anyway.
There priority support is garbage as no matter how many times you contact them you get no reply
It's a case of buyer beware. Good luck if it all goes smoothly for you.
Ancestry, Find a grave, Family Search have better info and are legit good sites.This company only wants ur credit card and wont refund.Hard to reach them once they have ur $...They dont stop renewels without a major headache even after years of people complaining about the card issue!...It's obvious when reading "Anna Y" response to complaints--she skirts the issues saying stuff not even related, just defending herself.There's a reason this "company" has less than a 2 rating people! Wish I could give it a negative 1...
Quite simply they suck at communication... even when youre a premium subscriber they dont reply. No reminders of annual auto renew means you get charge for a service you forgot you had subscribed to... their refund policy is bull$#*!. And again they wont reply to your contact attempts... aside from that i found the database lacking in Aus. Very underwhelming platform.
My mums grave with pics is on this site! No one asked our family to do this! She died on her 47th bday… 24 yes ago. We r still heartbroken. How dare some pathetic person called Tabitha take pics of her grave. U disgusting person!
The company typically answers the review of their scam on auto renewal by saying "simply not true"
The fact is no where on there site is there a check off box to stop auto renews.
As I now find out, When you sign up there is no way to stop auto renewal but by cancelling which you should immediately do or get out during any free trial period
The notice they send at the end of the year contains no wording to indicate one is being auto renewed
I ve been involved with genealogy for over 20 years and never found a genealogy site that auto renews like this
I am also filing with the Better Business Bureau... note many other reviewers have this problem and note the overall poor ratings for this site
Shortly after my husband died last year (2021), I found a $24.99 charge on my Discover card for a Paypal payment to BillionGraves. It was difficult if not impossible to get through to BillionGraves, so I let it go. I took my late husband's name off the Discover card and figured that would be the end of it. NO! The charge has gone through again this year. Now, because BillionGraves is still impossible to contact, I will work with Discover and PayPal to reverse the charge.
I enrolled; used the site for 2 hours - searched various ancestral names - it constantly gave me other names that were mostly not similar at all; their database ignored the location parameters. Not a friendly site; not a useful site. AND now i find, I am on the hook for the fee although I cancelled it within 3 hours of enrollment.
Everytime I put in my ancesters surname - Moyle, they provide details for Boyle, Noyle, Doyle, but never for Moyle. I have clicked on the exact match option, but to no avail. Their search engine is useless. Trying to stop them from renewing my subscription was a real battle.
I complained last year about BillionGraves continually renewing a subscription and was told I had to cancel the auto renewal, that when I subscribed, the subscription would be automatically renewed ( no option). So I followed their instructions and cancelled the auto renewal. I looked at my bank account today and see they have still taken money out for another year. Many people have complained about this.
I checked my emails to see if they sent a reminder and see they disguised it as a promotion, ON MY BIRTHDAY. This is the subject line: Happy BillionGraves Plus Anniversary! Needless to say, I didn't read it.
Do NOT subscribe to this company. Everything about them is icky. IMHO.
There are other free sites out there for graves and most photos on BillionGraves are given for free by volunteers. Truly disgusted with this company
I am a genealogist who has been doing research for over 25 years. I have used this site and others for my research. I prefer this site over others out there, because you know for certain that a headstone is where records state that it should be. This is due to the GPS technology that drives this site. You don't get that kind of guarantee on other sites, who I have found are often mistaken.
I have traveled around the United States using their app to document family graves. Our family just recently traveled from Utah to Georgia, Alabama, and Tennessee using multiple devices to capture images and it all went off without any problems and worked beautifully. I would recommend this site to anyone and everyone to capture family headstone data.
Do not subscribe to this service if you don't want to be ripped off. They steal your money and treat their customers terribly. One star is too many but that was the lowest option
I was surprised to see so many negative comments. My experience was phenomenal. I needed a photo of my Dad's headstone who is buried almost 1,500 miles from my home. I put in a request, and within two days a volunteer had taken the picture. Wow! I don't know if that's normal or not. I found an uncle in Oregon who had a son I did not even know about. Knowing that most people are buried in family plots, I have found the GPS that identifies where the family plots are exceptionally helpful. Their data base continues to grow by thousands of records each day. I love it. With the monthly cost being less than an average cup of coffee makes it sure seem like a great value to me.
I signed up for BG+ and I find next to nothing on my family. After one week if struggling to use the site and finding almost nothing I asked about a refund. I was told too bad so sad, no refunds. I think this is horrible policy, every genealogy site I have sign-up for and have been unhappy gave me a refund without question. Just goes to show a legit site from non. Don't waste your time and money.
Our no refund policy is clearly displayed when you subscribe to BG+. We are no different than a lot of other web based subscriptions in this respect. We always encourage our users to try it for free, use the technology to get familiar with it and then pay for BG+ when you are ready for the use of better tools. I used the free side of BillionGraves for almost 6 years before deciding to make a commitment. However, after using the amazing tools I would never go back, and wonder why I waited so long!
I received an email this morning welcoming me to Billion Graves. I'd never heard of them before! This isn't the type of website I'd ever be interested in signing up to. Assume they have got my details from somewhere and registered me in the hope I'd then buy a subscription. Promptly deleted my account.
We do not do this ever! If you had the account set up, you may have had your information compromised and should look into protection for your accounts ASAP!
I typed in William Campbell USA Missouri and got 1 marker! Where as find a grave had 100, s. They suck so bad. I feel sick I logged in on facebook but at least I didn't send them credit card info. STAY AWAY! 1st ar is way too much it is a solid -5.
Not finding results simply means that these cemeteries haven’t had photographs taken yet. We are a very different company from Find A Grave. As a genealogist, I have used both sites. Comparing the two is like comparing your grandmothers nice reliable old Buick to a Tesla. Your grandmothers car will get you from point A to point B, but can it find an address and location using GPS technology? BillionGraves offers first class tools for BG+ subscribers including seeing who is buried next to your family member in a cemetery, ( in genealogy this is golden), family finder emails, and top notch customer service. Plus with BillionGraves we trust our clientele to transcribe and add to records. Unlike Find A Grave, you NEVER have to go through a third party and wonder when and if a mistake will be edited. This job we entrust to our wonderful users! However, just like Find A Grave, we also offer a free membership to our website; in fact we love clients who work with our tools for a few months before deciding to go with BG+, as it helps them understand more fully the technology that drives our site.
I subscribed and found it to be zero help in my genealogical searches. I was waiting to the end of my subscription to cancel and noticed my credit card was charged for another year that day. I immediately went to their site to cancel and could not get any help on line or by phone and left a message. Four days later (after a weekend) they told me they do not do refunds and I have another year's subscription. I used PayPal and got no help from them. I tried the Better Business Bureau that had several complaints, but have heard nothing from them and I am out $21.99. For my part, this a firm I would stay away from! Further, after posting, I read other reviews and Anna always comes back and says they ALWAYS send out a reminding email on an upcoming renewal. Since she is so quick with saying complaints are "untrue," so I will say her claim for a reminder on my account is simply a lie. I went back through all of my emails, my spam, my trash and my deleted emails for more than a month and there are NO email from Billion Graves. I followed their instructions the day I saw the renewal on PayPal, and four days later I was told I did not follow their instructions and ti was too late for a refund. And we are all to blame for allowing them to do auto renewal. Anyway, if I was the executive with this company and had this many objecting, I would refund the lousy $22 and make people who feel they would never recommend them... people like me, go away. But my recommendation is stay away.
Just got PayPal response and they agreed with my complaint and are refunding the money from BG's account. I believe that contesting this on a CC account would also work.
Dear Bob,
We have concluded our investigation into your case and have decided in your
Favor.
We were able to recover $44.99 USD and this amount has been credited to
You. Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
Recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
To you, please be assured that we will take appropriate action against the
Seller's account, which may include limitation of the seller's account
Privileges.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: BillionGraves Holdings Inc.
Seller's Email: *******@billiongraves.com
Transaction Amount: -$44.99 USD
We're sorry that you felt deceived. There is a "Terms of Purchase" link right next to the check out button (similar to many websites) that displays and explains the No Refund policy very clearly without ever having to leave the purchase page.
Be warned! Stay well away from this website. I took out an expensive subscription with them now made worse by the poor exchange rate for the US dollar for very limited value. Only found one headstone of interest. Next year my subscription was automatically renewed and now I find I cannot cancel. Their website is impossible to navigate, not user friendly despite claiming it's simple to cancel. Instructions given don't work and lead in a circle or there is no link when they say there is.
I can log in and go to "Manage My Subscription" which shows "Status None:, "Auto-renewal date, No subscription", "Amount $? USD". With no way to cancel. WTF!
It looks like I may have to cancel my Visa Card or make sure there is zero $$ in it next time renewal comes around.
On the helpdesk of our website, there are directions with photos that display exactly how to cancel a subscription. This is not difficult at all for users with little computer knowledge. Our terms of purchase state the agreement as to what a subscription entails. The script is not long to read, and we encourage people to read it before buying. In fact, they must agree to the terms before we allow a purchase.
Before a subscription renews we also provide users with a reminder of the upcoming subscription and give them a two-week window to cancel a subscription if they do not want to renew. If a customer does not want it to automatically renew they are always free to cancel a subscription. When a subscription is canceled, they won't have a locked-in rate but will continue to be able to use the BG+ features until the expiration date of the date the subscription was taken out. Usually a whole entire year.
Overview
BillionGraves has a rating of 1.6 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BillionGraves most frequently mention credit card, auto renewal and last year. BillionGraves ranks 54th among Genealogy sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is simply not true. We do not house credit card information on our site. When you sign up for a subscription you in essence tell your credit card to pay us. This is similar to a house or car payment. Once you cancel the subscription, you break this payment to us from your credit card company. If you cancel AFTER it has renewed there are no refunds. You agree to this when you sign up for a subscription. However, you always still have the year of subscription that you paid for. People that do not want to renew, are encouraged to cancel immediately after signing up. They will still have their entire year of subscription in the account and do not have to worry about the fuss of an auto-renew. Subscriptions are for a higher level of customer service, no ads, and tools not found on the free site such as nearby graves and family plots. SEARCHING IS ALWAYS FREE! I used the site for nearly a decade for free before considering a subscription.
If you received the Happy BillionGraves Plus Anniversary on your birthday, this was sheer coincidence, as these are sent out 14 days before the anniversary of your renewal.