Lehi, Utah 84043, United States
I received an email this morning welcoming me to Billion Graves. I'd never heard of them before! This isn't the type of website I'd ever be interested in signing up to. Assume they have got my details from somewhere and registered me in the hope I'd then buy a subscription. Promptly deleted my account.
I had no help. They couldn't even find gravestones which I had found myself. When I tried to cancel I was told to follow a procedure that was impossible. I have now managed to close my account but I am not even sure if this means my subscription is cancelled. They have taken two lots so far. As my account is closed I can no longer log in to try to find "cancel my subscription". Sites that make it almost impossible to get out of are unethical and should be closed down.
also very easy, and straightforward. The customer simply has to click on BG Plus at the top of the main screen and click on manage subscription. If a customer still can not figure things out, they simply need to click on the "priority support" button and fill out a form. Directions will then be sent on how to cancel the subscription with detailed step by step instructions. At that point, if a customer for whatever reason, can not figure out how to cancel the subscription, there are avenues we can pursue that will enable this to happen, as we also understand that there are many users who struggle with basic computer literacy. Our staff is very patient and willing to help in any way possible.
As we went through the database, it was determined that this customer was given a notice of their subscription renewal, which they opened several times before it actually renewed. The account then renewed and the customer cancelled the subscription the next day. They then waited a further three months and deleted the entire account. As we are a world wide company in compliance with privacy laws under EU standards, we do not keep data from a users account once it is deleted. This is the reason this customer could not get back into the account as it no longer exists. Deleting the account entirely is set with warnings that this will happen and the data will be lost.
The website is still under ongoing Data collection . I'm sure if this will be managed carefully and all cemeteries around the world be Geotagged , this will surely be a very useful tool for familysearch . I'm excited for this site to be available to everyone soon . For now searching for ancestors in this site is not yet recommended .
I found BillionGraves through a linked hint on an ancestors page on FamilySearch (a free service). I was delighted to find a photo of my ancestors grave, something I had looked for myself but was unable to find 20+ years ago. I even sent a thank you message to the volunteer who took the photograph. I tried to add the photo to my ancestors page on FamilySearch, complete with attribution to the photographer and a link to BillionGraves (not trying to steal anything here). A few hours later FamilySearch notified me that the photo was in violation of FS policy and it would be removed. OK, I understand, but why? Then I went and scrounged through the microfine print in a remote corner of the site, well-hidden from the all the FAQ info. Sure enough, BillionGraves has tight intellectual property rights clauses that make it illegal for site users to download, save, or share the information about their ancestor elsewhere. It's completely legal, and I or FamilySearch could be sued for using that image that a generous volunteer dedicated a great deal of time to obtain and submit. I'm a prhotographer, I understand. And now I know the way BillionGraves works and will most likely not use their services again. I'm grateful I logged in via Facebook and didn't give them a dime. I now understand how they are making money.
I regret subscribing and spending 60 dollars. I have never found a single piece of information, useful or otherwise, regarding my forefathers. However,I can easily find quality records for the same people from Find-A-Grave.
Also,each time I search for an ancestor on Billion-Graves a message on the screen tells me, "We found records about ________." Those records are always on other websites that charge more money for access.
I think the real purpose of Billion-Graves is to steer your business to those other web-sites.
As a genealogist, I have used both sites for many years. Find-A-Grave has been around for much longer, but is not always as accurate as people would like to think. With BillionGraves, because of their use of GPS technology there is no second guessing as to whether or not the headstone is really in a cemetery. I have found quite a few family records on Find A Grave and traveled to the cemetery only to find that a particular record is not in the cemetery to begin with. There really is not any question when you can see the GPS pin in a particular location.
Unlike our competitor, who is run by a large corporation, we are an independent company, who relies on advertisements to keep the "lights on" and keep innovation going on our website. We do have advertisements on our free side, which is an industry standard with many independent websites. On BG+ we only allow one advertiser, My Heritage, to post advertisements for further research. However, our users are always welcome to use FamilySearch, another partner of ours, to do free research.
I subscribed to Billion Graves last year at this time. A week later, I cancelled because I wasn't impressed. They told me at the time they would not refund my money - which was fine. I just wanted out of it.
They recently renewed my membership without my permission and after I had cancelled last year.
I cannot find any contact information for them anywhere. They have my credit card number and using it without permission.
I am a genealogist who has been doing research for over 25 years. I have used this site and others for my research. I prefer this site over others out there, because you know for certain that a headstone is where records state that it should be.This is due to the GPS technology that drives this site. You don't get that kind of guarantee on other sites, who I have found are often mistaken.
I have traveled around the United States using their app to document family graves. Our family just recently traveled from Utah to Georgia, Alabama, and Tennessee using multiple devices to capture images and it all went off without any problems and worked beautifully. I would recommend this site to anyone and everyone to capture family headstone data.
First they hit me for $27.99 for a crippled site that is near worthless. Then they tell me that I will automatically be renewed every year AND I cannot stop that by mail. It has to be done through a link they provided that does not work. Calling their support 801-885-4659 I got, and you will get "We re busy and cannot take your call right now" and direct you to the site that is not reachable. They don't even suggest you can call back later, but they just wish you a great day and hang up.
As a genealogist, I used the site for many years for free. I decided later on to get a subscription, and I would never go back. Why? Because there are many tools such as nearby graves, family plots, and global family that are invaluable tools for the novice or experienced genealogist. Like many other sites out there, we provide online customer support that is also top of the line. at https://support.billiongraves.com/
Phone lines and snail mail are communication tools from the past. As a very modern, forward thinking company, our customer support staff is willing and able to answer customer questions and problems quickly and efficiently by email. Those who have subscriptions are given priority status on our website and are the first in line always. In fact, our support staff are usually live M-F 8-12 MST for our subscribers. When questions are asked outside of that time frame, our staff will usually answer within a 24 hour window.
Just got PayPal response and they agreed with my complaint and are refunding the money from BG's account. I believe that contesting this on a CC account would also work.
Dear Bob ,
We have concluded our investigation into your case and have decided in your
We were able to recover $44.99 USD and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
Seller's Name: BillionGraves Holdings Inc.
Seller's Email: email@example.com
Transaction Amount: -$44.99 USD
These negative reviews have to be paid trolls. BillionGraves is by far the best tool out there for locating an ancestors headstone. Also, their subscription which I paid pennies for considering the hundreds of dollars other big companies request has been so helpful! I love the Family Notifications. As for their subscription model it's pretty much the same as Microsoft Office. You simply cancel the auto renewal after you pay and you have no worries. I love this site.
I use this site regularly when researching various family members. There are a number of ways that BillionGraves can point out other research opportunities - my favorites are:
--Names of people burried near by.
--Names of people with similar names (surnames both maiden and married) burried in the same cemetary.
--Known family members (this can be updated by users to help those researching in the future)
In addition - it is easy to help others by transcribing pictures taken by others. The tools make this easy - so you can do a few, or a few hundred depending on your time and desire.
I have used Billion Graves in both the US and Australia. I've been able to submit over 10,000 gravestone pictures and transcribed several thousands more. I've used the app and the online version. I've had a seamless experience and have loved helping others connect with their ancestors. Thank you Billion Graves for providing this venue!
Billion Graves is an amazing database of user-input grave information. Sometimes, grave information is not available but it is because no user has photographed that grave. Since images record GPS locations, it is easy to see surrounding Graves, which is helpful. Also, with the app, contributing images is super easy! Good job, Billion Graves!
My family and I have had such wonderful experiences in using the BillionGraves app to photograph headstones. In a recent trip to Massachusetts I ran into a couple wandering around the cemetery I was continuing to photograph. They appeared lost. After a brief conversation explaining what I was doing, I was able to show the couple where the grave they were looking for was located just by using the app. The app lead us to the exact location. The couple were so happy as they had been searching for quite awhile.
I was surprised to see so many negative comments. My experience was phenomenal. I needed a photo of my Dad's headstone who is buried almost 1,500 miles from my home. I put in a request, and within two days a volunteer had taken the picture. Wow! I don't know if that's normal or not. I found an uncle in Oregon who had a son I did not even know about. Knowing that most people are buried in family plots, I have found the GPS that identifies where the family plots are exceptionally helpful. Their data base continues to grow by thousands of records each day. I love it. With the monthly cost being less than an average cup of coffee makes it sure seem like a great value to me.
It wasn't until I was checking my bank statement that I discovered I even had a subscription at Billion Graves. My card had been charged with my knowledge with no warning, no reminder, no email, nothing. My email to their "Priority" support only got me a copy-and-paste reply that had absolutely nothing to do with my questions. My second email didn't get a response at all.
Do NOT sign up here folks! You'll get no support and no refund when you're charged without your knowledge.
I typed in William Campbell USA Missouri and got 1 marker! Where as find a grave had 100,s. They suck so bad. I feel sick I logged in on facebook but at least I didn't send them credit card info.STAY AWAY!!!! 1st ar is way too much it is a solid -5.
Do not like it, when an historical record comes up for Billion Graves.com, and I again see that the wrong address is attached to a particular cemetery. Please look at the address on Assumption Cemetery in O'Fallon, Missouri. The cemetery has always been in O'Fallon, but you have the address as Wentzville, Mo. No-No-No!!!
Really don't need to say much more than these folks. Couldn't even find my parents or grandparents who are buried in a cemetery that has probably a thousand or more stones. Billion had 5 stones in this cemetery and this was only cemetery even listed out of 10 or more in that county.
The business practices of BillionGraves are really bad. I tried to sign up for BG+ several times but it wouldn't work. By the time they finally got it to work, I was turned off and immediately asked for a refund. I received a generic email stating there are NO REFUNDS, NO EXCEPTIONS! They tell you it's possible to cancel your subscription but you don't get a refund. Huh? Why would anyone do that?
I'm really kicking myself for subscribing. I thought there might be more information available than FindAGrave.com (which is free!) but when I did a family name search, it didn't even find one. Your ability to earn "credits" is a joke considering how much you would have to do for them to earn a month's worth of subscription.
I already see that it will be important to CANCEL MY SUBSCRIPTION before this one runs out or they will automatically resubscribe me. As far as I can tell, there isn't an option not to renew your next year's subscription without simply canceling your current subscription. This is the worst business practice I've seen.
Stick with FindAGrave and save your money.
DO NOT give them your credit card, it is impossible to cancel. As close as anything to a scam with useless information that is provided by other members and completely unreliable.
I signed up for BG+ and I find next to nothing on my family. After one week if struggling to use the site and finding almost nothing I asked about a refund. I was told too bad so sad, no refunds. I think this is horrible policy, every genealogy site I have sign-up for and have been unhappy gave me a refund without question. Just goes to show a legit site from non. Don't waste your time and money.
I bought Billion Graves Plus Feb 2016 to document the Cemetary where my deceased grandson is buried. To my surprise it renewed, without my consent Feb 2017. I found out when the $59.99 charge appeared on my bank statement. I immediately sent an email requesting cancellation and refund. The email response I received was generic automated response that indicated no refunds. I emailed again and no response. The phone # is not working! I feel like they stole my money!
I was trying to use the site, but spending a lot of time on support pages, reading materials, I gave up.
Confusion on how to upload photos (they advertise the app on Applestore, but figured out that app in PlayStore is also available.
Tried to upload several - already taken - pictures which then showed as "You uploaded 0 photos" - though I can see the pictures under My Ppictures.
No way to correct name of a cemetery - resulting lots of overlap as small and capital letters are differ in indexing.
No support for local language characters (in many cases ? appears)
And they do ask money even from volunteers who are willing to transcribe and upload photos which they can sell...
So I decided to request to revoke my account - but guess, there is no such topic in the support options like account maintenance...
Even one star is too much for this site. I signed up for a 30 day free trial , and soon after that I gave notice of canceling. There is no refund folks. Once they got your card number, they keep it. I still get the site for one year, but won't use it, but if they go ahead and re-apply my card at that time, I will be calling my attorney general.
Customer Questions & Answers
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BillionGraves is also FREE!!! We do offer BG+ which includes more tools and better customer service. I encourage users to use the site for free before going with BG+ as it helps to understand the technology that drives the site first. As far as refunds go, we do have a no refund policy. Most of those who have been with the site long enough are fully aware of this, and it is listed very clearly on our website helpdesk. BillionGraves is a newer company, with records in our collection growing every day! What sets us apart is the fact that you can see the GPS location of headstones in a cemetery. With Find A Grave, you really aren't sure the record is in that particular cemetery. In fact, I have flown 5 states away looking for a specific stone, and it wasn't in the cemetery listed on Find A Grave, which was very disappointing to say the least. As a genealogist with over 25 years of experience, I can tell you that Find A Grave does NOT have every record either. Not even close! They have been around much longer, but the technology and photos on their site is not the same. It is like comparing oranges to apples or an old Buick to a Tesla. I have used both sites extensively and prefer BillionGraves hands down!
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Thanks for contacting BillionGraves. We do apologize for any inconvenience this may have caused you. The purpose of BillionGraves is to honor those who have passed away by documenting their headstone and its placement. BillionGraves is a worldwide volunteer project. Many cemeteries around the world are being destroyed, which means that the final resting place of precious family members is gone forever. Our goal is to provide a history to honor the lives of those who have passed away and to aid families and genealogists in their search for their ancestors. We understand that this can be a tender issue for some family members. As a result, if a family member will provide the following information we will be happy to restrict or remove access to their deceased family member's headstone information. Relationship to the deceased URL to the record on BillionGraves* Type of restriction you would like to place on the headstone** *Due to the large number of records on BillionGraves we require the exact URL to the record(s) in question before we can process your request. **Restriction type must be identified for each record(s) in order to process your request. The type of restrictions that we can apply to any headstone record are: Public - headstone is viewable by anyone. Private - headstone can only be seen by registered BillionGraves users. Restricted - headstone can only be seen by family members. Deleted - headstone is removed from access by anyone. Please keep in mind that we do not have control over how quickly search engines, like Google, will take to remove your record from their indexes. It may take 30-60 days, sometimes longer, before our updates, based on your request, are reflected on search engine results. Please let us know how you would like us to proceed by providing the answers to the 3 questions above, and we are happy to take the steps to ensure your concerns are addressed in a timely manner. We look forward to hearing from you.
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I always encourage people to use the free side of the website first. Get familiar with the tools and the technology, and then subscribe in order to see the value you get from a subscription. I used the site for free for many years, before becoming a subscriber. I would never go back to a free account, due to the value I get as a user. As far as cancelling your subscription, this is something you need to do in your own account. Go to Research. Click on the box that says: Manage Subscription. Click on Cancel Subscription. For further inquiry email me at firstname.lastname@example.org.
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This is something you need to do in your own account. Go to Research. Click on the box that says: Manage Subscription. Click on Cancel Subscription. For further inquiry email me at email@example.com.
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