I was surprised to see so many negative comments. My experience was phenomenal. I needed a photo of my Dad's headstone who is buried almost 1,500 miles from my home. I put in a request, and within two days a volunteer had taken the picture. Wow! I don't know if that's normal or not. I found an uncle in Oregon who had a son I did not even know about. Knowing that most people are buried in family plots, I have found the GPS that identifies where the family plots are exceptionally helpful. Their data base continues to grow by thousands of records each day. I love it. With the monthly cost being less than an average cup of coffee makes it sure seem like a great value to me.