BikeinnReviews 275

I bought a pair of Rudy project propulse, I was very happy with my purchase and the low price I paid. That was until I read the reviews which to be honest were terrible. It really concerned me as I thought I had been ripped off.
All my fears proved wrong they arrived today. All in perfect order and within the time scale provided.
Well done Bikeinn you proved all the critics wrong

Bought some parts from bikeinn, paid them etc., did not get any order confirmation or nothing. After a few days i contacted them, first they wanted my emai adress, then proof of payment (wich caused me expences to get).
After all this they just told that there was never an order made by me or a payment made (even though i had just provided proof of payment!).
After this they just quit answering me alltogether, with no intentions to help or refund me, of the mess they had made.
Now i have to rely on my bank to hopefully get my money back.

Will not buy in this shop anymore. I both this Fox Dust Wiper Seal 34mm kIt and inside the kit is a 32mm kit. The package is wrongly packed. Now I cannot do anything with item and request for replacemen whicht is declined because of the delays which in fact they shipped the item very delayed as well. I usually order parts in your shop. Because of this, your products cannot be trusted. Sorry but I've no more interest in buying in this shop. I will also warn my mates in this incident.

After a month parcel is still in Europe. Customer service is asking me to wait without making an effort to faster the process, and I paid $22 in delivery fees. Not a good service and I will never buy from them again.
The parcel is just a handle bar.

Plead read the reviews about this store before buying from them. I wish I had. I didn't and now I regret buying a bike from them.
I ordered a bike from them. It said that delivery would be between 5 and 7 days. It's been weeks now and still no bike. I contacted them and they keep giving me vague answers as to when I will recibe my bike.
This is a company based in Europe, but there's no mention of that in their website. I only learned about that when I received the tracking information. I live the US. But even after giving them my delivery address they still said delivery would be between 5 to 7 days.
They have misleading information in their web site. And still even after complains they still don't correct that information.
This has been a huge disappointment. I bought the bike for my daughter's 4th birthday. She didn't have her present on her birthday. And all they tell me is please be patient your bike is in transit.

Terrible service. Items not received. To have someone look into it you have to complete a pathetic form.

I ordered bike parts in 2021. Bikeinn sent me an email confirming that the order was filled and the items were ready to be picked up by the shipper. They had a tracking number. There was even a signed certificate of sale with a signature connected to my order. And even more odd, I was sent a photo of the package that looked like it was on the floor of a dimly lit room. The tracking never updated, only showing that the carrier was ready to pick it up. But the order was never picked up and I never received the parts.
A year later, forgetting the previous experience I placed another order. After the same bogus tracking information was sent to me, I realized it was the same retailer. I immediately chatted with them and asked them to cancel the order and issue a refund. They confirmed that they would cancel and refund my payment. They never did. I had to file a dispute with my credit card company. The cc company contacted them multiple times but they never responded. Only after the required 3 month period was over did the my cc company finally issue a refund. This is a bogus scam of a company.

This company will be out of business in a couple of years, they have zero customer service and are
Anti United States, they try to screw over all US customers. A complete joke, BEWARE, DO NOT BUY FROM THIS JOKE OF A BIKE SHOP. I order an OVAL chainring, they sent me a ROUND. FO BIKEINN.

Took about 30 days for my tyres to arrive.
One of them was found to be damaged (cut).
Made to follow their returns proceedure and being passed from department to department.
Won't be buying from them again.

And thankyou sitejabber for making it too difficult to upload 1 photo. It won't let me because...a single photo file is too large!

I hate online shopping now. Too much bull$#*!!

Hugely inaccurate arrival estimates, dishonest communication. They should not still be in business. I've had emails fluctuate between you'll hear when it is in your country, back to it just needs time to clear customs, back to you'll hear when it is in your country. Do not bother, not worth your money

My return case: *******
Tradeinn is not a good place for shopping
1. When I choose a white color product, they send me a brown one, so I claim to return.
2. When I choose a return form online, there is no correct reason for return: send me a worng prodcut.
So I ask for help in Chatroom:
1st contact: a guy named Rock knew my case and told me wait for someone send me a free return shipment label,
After 3 days, there is no feedback, I contact and chat with other staff, he told me I cancelled the return by myself...so noone follows. After I explain my case again, he told me: wait for someone send me a free return shipment label. And I got my case number
Also, I wait again and noone contact me, I chat with Tradeinn again (29/12)...it's make me happy: there is no case record even I have the number...

I wish I would have looked at the reviews on sitejabber before doing business with bikeinn. I have no idea how they are 4.5 star rated on "verified reviews"? It took 5 weeks to receive my order. I googled "bike parts Canada" and was directed to bikeinn. It was only when I used the tracking number that I realized bikeinn is a Netherlands-based company. The international duty fees were a surprise extra cost.

No product, no tracking updates in over 3 weeks, no refund. Shocking customer service. Keep saying the same thing. It's on its way. Clearly it isn't!

Ordered my gear a month ago and it is now over 2 weeks over the expected delivery date. Customer service is not responding. And I am not able to get my money back. Be careful!

Wish I had read reviews before ordering. Still waiting for my order. Eventually managed to find their contact email which was hidden under layers of nonsense. Made no difference, they haven't bothered to reply. Unsure how they are rating 4. Something on Trustpilot with so many reviews with the same experience and outcome …… no parcel, no refund! Crooks-shop elsewhere.

I ordered 2 Vittoria Rubino Pro Control tires from this site on the 14th of Sept 2022. I recieved exactly that on 9/22/22. Could not be more pleased. Will be looking to Bikeinn for my cycling needs in the future.

Broke a pair of mtb shoes, they say to return them for inspection. After 2 months they accept my warranty claim saying they have refunded but I never recieved any refund on my paypal account. They say to call paypal for a solution. Never had any problem with paypal, refunds have been always instantly accounted! I think they try to put obstacles on the refund process and hoping I will renounce the refund request, so they can get for themself the money refund from the product companies

I placed a order for 2 tires michelin power 700 25 never received my order or updates worst service buy sum where else