B&H Photo Video

As President of a musical theatre I am always in need of replacing outdated or broken sound equipment. I always find what I am looking for and more on B&H. When an item has not worked like it should they have been very responsive and proactive in making sure things are made right.

B&H always provide a great service, while having available everything you need for the multimedia world. The customer service is fantastic also. They answer questions very fast. Help you thru the selection, purchasing, and installation times. One word: Amazing!

Default search provides items no longer in stock. This is a hit to my expectations! It's easy to limit search results to "In Stock" but why would I have to? I understand the value of keeping old reviews and old items for research purposes but an initial visit from a Google Search showing 318+ items should actually have been the 70+ matching choices that were available today - I did buy today from this site after tweaking all the results and now rate it honestly per its request.

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.

My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.

I have ordered internationally with B&H. They have not made contact with me, despite having multiple ways of doing so, and when the package got stuck in custom, they let it sit there and be destroyed. They did not refund me, nor apologize. 200$ value worth of purchases- gone. They do not care about your business, and I would advise against ever using their services.

The worst experience of my life. They have the worst customer service. Even if you have been purchasing from them regularly for many years, the day you face a problem with an item, they show non responsibility. You should solve your problem by yourself. Customer service are like robot they only have one answer "we apologize, we cannot help you with this matter"
Be aware and don't buy from them. There are so many better options to buy from

BH will not cancel our order that went out of stock. I was forced to wait till item becomes available. Now that the item was available and shipped, it's taken more than 2 weeks. It's still under shipment. I still haven't received item while writing this review.
We spend thousands of dollars every year upgrading our equipment. Now I know where NOT to go.

I have twice ordered open box items from B&H that were defective. When I called for an RMA to return the items I was told the replacement order would be expedited. What I was not told either time was that they would not be shipped until AFTER the first item was received and checked in. ("Expedited" is their standard shipping policy anyways.) This time around I remembered my previous experience, called back and asked for status when I didn't see a new order appear. I was told "I am sorry that was not made clear". There's a huge difference between that, and it never having been said. Last time it took several months to resolve the issues (I don't remember why). I can't advise buying anything but new from B&H; that's two out of two miserable experiences.

I'm a native New Yorker, and I've been going to B&H for almost 30 years. I'm a professional photographer and I've spent thousands of dollars in this store. I wish I were wealthy. I'd live in this place! So far, I've never had an issue with B&H, and I hope it stays that way. I don't see any reason why there would be, but I'm just saying. Even when I had an issue with a return, there was no problem and they solved it right away. I really only have good things to say about B&H, and I intend on shopping there. Hopefully for another 30 years, if I last that long!

I have a small business supporting local offices' computer and network needs. If I need something immediately, I can run up to Best Buy or Office Depot, and hope they have it. For computer builds I used to use NewEgg. But when I needed several specific pre-built systems, only B&H Video had what I was looking for. They customized the systems as I requested, and the whole process was painless.
Now they are my go-to first stop. If they don't carry something, then I go elsewhere for that item. But no store can carry everything, so that's not a dig on them.

They are great, fast and safe shipping, decent prices + discounts on my favourite electronics. I would totally recommend it to anyone. The website (UI) is very simple and intuitive for anyone. I hope they keep like that and become one of the biggest online shops.

B&H has great selection for many product categories. Their regular prices are in line with the competition, but they have sales that are very good every day. Their online product information is the best. B&H is my most trusted online supplier. I have purchased from them for 30+ years.

Checkout is great. You get a chance to review your items and total bill with sales tax to confirm budget compliance.

Short and to the point. I've bought bunches of paper and ink (and other stuff) from B&H. They've always had what I've been looking for, competitively priced. They've always shipped quickly and well packed to protect the contents. They've never gotten my order wrong. I've never been disappointed with a product first-time bought from them. They're solicitous of my appraisal.

If you've got something negative to say about them, you're not likely to hear me say, "Come on down to the pub. I'll buy the first round." -- Dee Johnson

After waiting a couple months for a laptop and being told several delivery dates B&H finally delivered. It's my third laptop purchase with them. I will be hesitant to purchase anything that's not in stock for sure!

I've ordered several items from B&H over the years. I love all the product info on their site. And of course they offer an unbelievable variety of products. Everything I've ever ordered has arrived on time, in perfect shape. I'm a huge B&H fan.