I'm a native New Yorker, and I've been going to B&H for almost 30 years. I'm a professional photographer and I've spent thousands of dollars in this store. I wish I were wealthy. I'd live in this place! So far, I've never had an issue with B&H, and I hope it stays that way. I don't see any reason why there would be, but I'm just saying. Even when I had an issue with a return, there was no problem and they solved it right away. I really only have good things to say about B&H, and I intend on shopping there. Hopefully for another 30 years, if I last that long!