Second purchase from this company, and it's been great dealing with them. Laptop a couple of years ago, new iPad this year. Great price, good service, prompt delivery and easy website. I don't think you can do better than that. Kudos, folks.
Was waiting for Cyber Monday sale but sadly none of my items were affected. The purchase process seemed much more user friendly and safer with redundancies to assure your selection is indeed what all you want. Will definitely come back if I need more stuff! -Tuff. Puffin in Canada
Ordering things online is made convenient when using B&H.
Expedited shipping, competitive pricing, and tax free purchases. Only thing I would recommend is price matching other retailers such as Amazon (if feasible).
I love using these guys. They have the best deals, fantastic customer support, an infinite side of inventory and selection, very educated staff in each department, and their website is so fun and easy to use. I always recommend this company to my family and friends. Thanks B&H for being who you are!
You can always count on B&H, website works great and is easy to navigate. While the items are always legit - No Grey Market here. With help just a phone call away, I really can't complain much about these guys.
Easy to order with an account. No tax charged! 2 day shipping for free on most products.
I've frequently bought items from B&H rather than the manufacturer because B&H's great return policy, customer support, etc exceeds most manufacturers!
Prices can sometimes be beat. But price is not always everything. Would love to see some sort of rewards program, and a little AI on the site would help. Priority customers, should get first shot at sales, and used gear.
What's not to love about B&H Photo. Great service and selection at lowest prices going on the internet. They price match or exceed savings when notified. Refund additional sums if something goes on sale within a reasonable timeframe and don't make you feel like you're doing them a disservice by requesting. Every company should strive for this type of experience. Unfortunately, most do not.
Have been purchasing photography equipment from B&H since buying my first camera 20 or more years ago. I keep coming back due to superb and pleasant customer service, great prices and trouble-free ordering experience. Thank you B&H.
Products here are fantastic, and they always have someone to call when you have questions no matter how complex or simple. The store is so much fun, it'll be great when restrictions lift and we can all bask in our tech gear glory again!
Just did my routine order for printer ink. Only took a couple of minutes while I was doing several other things. I always go to B&H for photo items since they have almost everything and usually the best prices.
I love that there is a one place stop with live chat if I get into trouble. Lots of comparisons available as well. So, instead of going back and forth on the site you can simply click the compare button. Also, the return option eases one's mind when make such large purchases.
It never fails. Every time I look for an item at different retailers, auction sites, etc., when I come to B&H the price is LOWER! Their customer service is absolutely outstanding! After you've purchased from them a few times, you begin to realize why they have remained in business so long... there is no one to compete with them.
B&H is way better than competitor sites (like Am**** or Ne****) because they mainly just list quality products instead of a sea of chinese knockoffs that break a week later, so it's much easier to make a selection, and they're a good business that supports their employees instead of draining them then replacing them. They also actually care about packing your expensive purchases properly. I've had competitor websites ship a $320 CPU in a large box with no padding, so it bounced around and shattered the plastic packaging onto the heatsink thermal paste. After complaining three times in a row, the competitor kept showing the same disregard for packaging and never improved, despite guarantees that they would. B&H has never done a bad job with packaging. Even a small SSD came carefully wrapped in bubble wrap. Support them to support good business practices.
Can usually find a decent price at B & H Photo. I have not had to return any items yet, but I am hoping that customer service will reach out and see if they can assist those past customers who had some issues.
This is my latest of many purchases from B&H and they have all been excellent. Had to use Customer Service once and the experience was terrific. Also if you need consultation about a purchase their representatives are great.
Sure they have everything under the sun, may God help you if your order isn't right. Basically they tell you that "There is nothing we can do about it, here's the manufacturers number, good luck." I have spent thousands of dollars with them, trust me, they don't give a $#!}.
Unfair customer treatment. I received disrespect from a sales associate (Patrick in lighting). He got frustrated at me asking detailed questions about lighting. After making the complaint, I found out my name was in a negative light with the company.
I was told I can buy from them but can't return. I made returns due to their items being defective and I assume they felt it hurt their business.
It seems I was then targeted for this. The senior manager Brian Markman specially stated "While I understand you are sighting an unusual circumstance, we are not blocking you from making any purchases. We are only stating that if you decide to make a purchase we will not refund or exchange any purchases for any reason. This would include defective, damaged in transit, etc.'"
Pretty disappointed. Camera battery went dead after one use, (Had the battery for 45 days in my case). They said that it was beyond their warranty. I must send it into the manufacturer. A little hard to do when you don't speak or write Chinese. Oh well, back to my local guys.
I've bought cameras, lenses, adapters, tripods, filters... pretty much everything camera-related from these folks... along with memory for my Mac and other computer gear. They've always had a great selection and are honest to do business with... as well as good with shipping things fast.
Overview
B&H Photo Video has a rating of 4 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David,
While we respect your right to share your views with the public in a review format such as this one I feel it is important that all the facts are shared. I will state them while making every effort to respect your privacy as well.
When I responded to you I apologized for Patrick's behavior as it is important for no matter what the situation is to be respectful to others. Our brand is built on Courtesy, Honesty and Integrity. Our Sales Manager had reviewed the call, followed up with Patrick and had a supervisor speak with you on the telephone apologizing for what happened. It is important for our company and our employees to always stay focused on the pillars of our foundation.
We did not block you from making returns because you complained about Patrick. We appreciate that you did and we immediately addressed your concerns. We take an action of blocking a customer very seriously and this is not a routine practice. It is only done when we find that there is a need which is usually related to an excessive amount of returns. This is routine in the retail electronics industry and many of the big box retailers outside of electronics do this as well.
The facts are that you had 14 returns that were logged on 2 days last month which triggered our action. You shared the unusual circumstance in your initial email to me you indicated the return you made was a one-time event which it was not.
We have automated internal systems that look for issues with returns, credit card verification issues, fraud, etc. As a matter of security, we do not discuss the particulars of our program, the methods we use to determine if an order should be subject to this process or the process we use to pass or cancel an order.
What I can tell you is that your rate of return being excessive has pre-dated your most recent returns. Your history of returns goes back for at least 3 years. You have returned more than half of your purchases and a high percentage has had to go to our used department, repair department or scrapped as a loss as the products could not be sold as new. I am sure you can understand how that may impact business.
When customers read this review it is important that they hear from the business so they can have all the facts when they make a decision where to purchase. B&H has an overall rating of 4.9 out of 5 stars on Trustpilot and we welcome these reviews so if there is an issue we can take proactive steps to make our customers whole and offer a solution.
Regards,
Brian Markman
Senior Manager | Marketing Customer Advocacy