As President of a musical theatre I am always in need of replacing outdated or broken sound equipment. I always find what I am looking for and more on B&H. When an item has not worked like it should they have been very responsive and proactive in making sure things are made right.
B&H always provide a great service, while having available everything you need for the multimedia world. The customer service is fantastic also. They answer questions very fast. Help you thru the selection, purchasing, and installation times. One word: Amazing!
Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.
Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.
My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.
I have ordered internationally with B&H. They have not made contact with me, despite having multiple ways of doing so, and when the package got stuck in custom, they let it sit there and be destroyed. They did not refund me, nor apologize. 200$ value worth of purchases- gone. They do not care about your business, and I would advise against ever using their services.
B&H Web No: 1084781440 was placed 07/13/22. The shipper, DHL, subsequently informed us that import fees were due. We sent two emails on this topic to you, using the email address you provided when the order was placed. In each we informed you that if the fees were not paid then the shipper, DHL, would consider the package abandoned as is their common practice. We did not receive any reply from you. -- Henry Posner / B&H Photo-Video
The worst experience of my life. They have the worst customer service. Even if you have been purchasing from them regularly for many years, the day you face a problem with an item, they show non responsibility. You should solve your problem by yourself. Customer service are like robot they only have one answer "we apologize, we cannot help you with this matter"
Be aware and don't buy from them. There are so many better options to buy from
Adel: Thank you for your order and this feedback. We regret your dissatisfaction. You need an MSDS sheet for a Godox product. I sent a Tweet to@GODOXGLOBAL and emailed SERVICESUPPORT@GODOX.COM. This has been productive and we have emailed the requested data sheet to you. Thank you for your patience.
-- Henry Posner / B&H Photo-Video
BH will not cancel our order that went out of stock. I was forced to wait till item becomes available. Now that the item was available and shipped, it's taken more than 2 weeks. It's still under shipment. I still haven't received item while writing this review.
We spend thousands of dollars every year upgrading our equipment. Now I know where NOT to go.
Thank you for your order and this feedback. We regret your dissatisfaction. There are very few items which include a no-cancellation policy. Unfortunately the DJI N3 Flight Controller is one. Our online product page is clear and unambiguous and says, "Special Order. Expected availability: 4-6 weeks. Important Notice: This item is noncancelable and nonreturnable."
Despite this we did ask our supplier about an exception, a request the supplier declined. It has been shipped and FedEx says the ETA is 06/14.21. -- Henry Posner / B&H Photo-Video
Unfair customer treatment. I received disrespect from a sales associate (Patrick in lighting). He got frustrated at me asking detailed questions about lighting. After making the complaint, I found out my name was in a negative light with the company.
I was told I can buy from them but can't return. I made returns due to their items being defective and I assume they felt it hurt their business.
It seems I was then targeted for this. The senior manager Brian Markman specially stated "While I understand you are sighting an unusual circumstance, we are not blocking you from making any purchases. We are only stating that if you decide to make a purchase we will not refund or exchange any purchases for any reason. This would include defective, damaged in transit, etc.'"
David,
While we respect your right to share your views with the public in a review format such as this one I feel it is important that all the facts are shared. I will state them while making every effort to respect your privacy as well.
When I responded to you I apologized for Patrick's behavior as it is important for no matter what the situation is to be respectful to others. Our brand is built on Courtesy, Honesty and Integrity. Our Sales Manager had reviewed the call, followed up with Patrick and had a supervisor speak with you on the telephone apologizing for what happened. It is important for our company and our employees to always stay focused on the pillars of our foundation.
We did not block you from making returns because you complained about Patrick. We appreciate that you did and we immediately addressed your concerns. We take an action of blocking a customer very seriously and this is not a routine practice. It is only done when we find that there is a need which is usually related to an excessive amount of returns. This is routine in the retail electronics industry and many of the big box retailers outside of electronics do this as well.
The facts are that you had 14 returns that were logged on 2 days last month which triggered our action. You shared the unusual circumstance in your initial email to me you indicated the return you made was a one-time event which it was not.
We have automated internal systems that look for issues with returns, credit card verification issues, fraud, etc. As a matter of security, we do not discuss the particulars of our program, the methods we use to determine if an order should be subject to this process or the process we use to pass or cancel an order.
What I can tell you is that your rate of return being excessive has pre-dated your most recent returns. Your history of returns goes back for at least 3 years. You have returned more than half of your purchases and a high percentage has had to go to our used department, repair department or scrapped as a loss as the products could not be sold as new. I am sure you can understand how that may impact business.
When customers read this review it is important that they hear from the business so they can have all the facts when they make a decision where to purchase. B&H has an overall rating of 4.9 out of 5 stars on Trustpilot and we welcome these reviews so if there is an issue we can take proactive steps to make our customers whole and offer a solution.
Regards,
Brian Markman
Senior Manager | Marketing Customer Advocacy
Terrible experience with B&H. I ordered a remote flash trigger and they had two addresses on file for me, one of which I haven't lived in for years. For some reason, they defaulted to shipping to this old address. Once I noticed the error I immediately contacted B&H, who told me to use the FedEx "delivery manager" to change the delivery. When I attempted to do this, I received the following message: "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." So basically, B&H tells me to contact FedEx, and FedEx tells me to contact B&H. What is especially frustrating is that I noticed the error when the package was right here in Sacramento, where I live. Yet B&H claimed they could do nothing. Thankfully I did not order something more expensive. I will never buy from this company again.
Zach: Thank you for your order and this feedback. We regret your dissatisfaction. During checkout we asked you to review the order details including billing and shipping data. As soon as you submitted your order we responded via email by sending our "Order Confirmation" message which included the shipping address we intended to use and offered a "modify or cancel" button for you to use to correct any error.
I am sorry you overlooked both these opportunities to correct any error. We shipped to the address you provided and regret it was not corrected when the opportunity was presented to you.
The order was shipped on 01/16. By the time you contacted us on 01/18 the package was in transit and it was too late to make the sort of adjustment you wanted.
In reply to our request, FedEx reported, "Wednesday, 1/18/2023 2:25pm. Delivery option requested Hold at FedEx On Site request received - Check back later for shipment status." -- Henry Posner / B&H Photo-Video
I have twice ordered open box items from B&H that were defective. When I called for an RMA to return the items I was told the replacement order would be expedited. What I was not told either time was that they would not be shipped until AFTER the first item was received and checked in. ("Expedited" is their standard shipping policy anyways.) This time around I remembered my previous experience, called back and asked for status when I didn't see a new order appear. I was told "I am sorry that was not made clear". There's a huge difference between that, and it never having been said. Last time it took several months to resolve the issues (I don't remember why). I can't advise buying anything but new from B&H; that's two out of two miserable experiences.
I've only ever had good experiences with B & H, and they are my go-to store for electronics and such. And, though I come from a different religious and cultural background, I like seeing that they integrated theirs into their business operations while maintaining excellent customers relations with all of us.
I'm a native New Yorker, and I've been going to B&H for almost 30 years. I'm a professional photographer and I've spent thousands of dollars in this store. I wish I were wealthy. I'd live in this place! So far, I've never had an issue with B&H, and I hope it stays that way. I don't see any reason why there would be, but I'm just saying. Even when I had an issue with a return, there was no problem and they solved it right away. I really only have good things to say about B&H, and I intend on shopping there. Hopefully for another 30 years, if I last that long!
I have a small business supporting local offices' computer and network needs. If I need something immediately, I can run up to Best Buy or Office Depot, and hope they have it. For computer builds I used to use NewEgg. But when I needed several specific pre-built systems, only B&H Video had what I was looking for. They customized the systems as I requested, and the whole process was painless.
Now they are my go-to first stop. If they don't carry something, then I go elsewhere for that item. But no store can carry everything, so that's not a dig on them.
Simply the best! From the ease of finding items, to item descriptions, to site navigation and checkout simplicity... B&H is heads above the rest. And let's not forget their stellar Customer Service. My GoTo store for all things video.
Default search provides items no longer in stock. This is a hit to my expectations! It's easy to limit search results to "In Stock" but why would I have to? I understand the value of keeping old reviews and old items for research purposes but an initial visit from a Google Search showing 318+ items should actually have been the 70+ matching choices that were available today - I did buy today from this site after tweaking all the results and now rate it honestly per its request.
I would like have seen more options of battery pack for the F4.
I've been a customer for over twenty five years and I never had an issue with returns or purchase. Thank you B&H
It would be nice to have customer videos using their purchase.
They are great, fast and safe shipping, decent prices + discounts on my favourite electronics. I would totally recommend it to anyone. The website (UI) is very simple and intuitive for anyone. I hope they keep like that and become one of the biggest online shops.
B&H has great selection for many product categories. Their regular prices are in line with the competition, but they have sales that are very good every day. Their online product information is the best. B&H is my most trusted online supplier. I have purchased from them for 30+ years.
Checkout is great. You get a chance to review your items and total bill with sales tax to confirm budget compliance.
Short and to the point. I've bought bunches of paper and ink (and other stuff) from B&H. They've always had what I've been looking for, competitively priced. They've always shipped quickly and well packed to protect the contents. They've never gotten my order wrong. I've never been disappointed with a product first-time bought from them. They're solicitous of my appraisal.
If you've got something negative to say about them, you're not likely to hear me say, "Come on down to the pub. I'll buy the first round." -- Dee Johnson
After waiting a couple months for a laptop and being told several delivery dates B&H finally delivered. It's my third laptop purchase with them. I will be hesitant to purchase anything that's not in stock for sure!
Thank you for your order and this feedback. We regret your dissatisfaction. We get ETA information from our suppliers. When they update the information they give us, we update our replies when we're next asked. Any ETA is an estimate, a fluid and moving target which no retailer can guarantee. The issue is not whether B&H was overextended but that Apple did not anticipate demand and retailers are suffering for their optimism,. I am sorry you're inconvenienced and appreciate your patience. -- Henry Posner / B&H Photo-Video
Myself and my former wife have used B&H for most of our photography equipment. Other than buying direct from the manufacturer, we have used B&H. When an expensive purchase is made, it is relaxing to know that you have first class support backing it up.
Overview
B&H Photo Video has a rating of 3.7 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and this feedback. We regret your dissatisfaction. During our product return period it is our policy to exchange a defective computer for another of the same brand and model. When the return period time has expired the customer is directed to the brand's warranty service. I'd like to know more about this but cannot ID the customer or transaction. Please email me at henryp@bhphoto.com and include the original B&H order number. -- Henry Posner / B&H Photo-Video