This site is a scam. I have $80 credit left in my account, one day it just disappeared. Contact BTR couple times, never get a response. I wish I can take legal action against BTR. But with $80 I feel the court won't even care.
You can not trust them anymore we ordered 2 shoe racks since 1 year under my son account, till now they never show up and each time we ask for refund they gave us excuses and tell us to ask refund from a government site.
I highly recommend that you stay away from them because they become fraud
I was a long time customer of Beyond the Rack until they changed hands. They used to sell quality merchandise at a reasonable price, I ordered quite frequently and was never disappointed. However, it is apparent that they now sell crappy fast fashion knock off garbage. I gave them a shot when the new owners took over, and have completely wasted my money. They are more expensive and the merchandise quality and return policy is dismal. Used to recommend them, but now I tell folks to stay away.
Customer beware! This online store is part of many online stores that are popping up across the country. Quality of items are a bit better than some other ones but you may not be getting the deal you think you are. Inflated prices make it seems like it is a bargain. But if you comparison shop they are sometimes more expensive than store items and then there are the shipping charges on top... as I said before "know what you are buying
Beyond the Rack are total crooks! Do not trust this company. Made a return in January and only got credited on the total amount minus shipping, did not get refunded on the taxes I paid. Their stupid system will con you out of money every time you try to get a refund. Also, now that the company is under new management, they are no longer honouring credits or returns made prior to May 21. What a bunch of cons. Do not buy from this company. There are way better companies offering amazing brands and deals that are trustworthy and have better customer service. I do a lot of online shopping and this is one of the worst companies I have ever dealt with. I will not be returning to shop from them and will make sure all my friends and family are aware of their terrible service and their cheating ways! I am now out of the money I spent on my purchase, returned the item but never got my money! Beyond the rack are crooks!
I just received my scarf and eagerly opened the package only to be disappointed. I can't believe they are selling fake scarves. I always enjoyed BTR. I will never make another purchase. What a waste of money. I want a refund!
Hi Krystal, thank you for taking the time to review BTR here on Sitejabber and for sharing your concerns with us with regards to the Burberry scarf you recently received.
We would like to reassure you that all merchandise sold on the website is 100% authentic as BTR only works with reputable vendors and suppliers. We do not condone the selling of counterfeit merchandise. We would be happy to send you a sanitized invoice which is proof of the scarf’s authenticity.
We stand behind everything we sell and to the best of our knowledge and through independent verification are certain that all Burberry products is authentic Burberry.
That being said, we’re more than happy to accept the scarf back to us for a refund to your original method of payment should you wish to return it. Please email us at social@beyondtherack.com with your order details and we will be happy to reach out to you
I ordered 4 purses from BTR Canada recently. The second purse took time to ship but eventually they all came in and they were beautiful!
I phoned and chatted with their customer service assistants several times. They were nice and friendly but not so helpful for the info that I needed. However I was very satisfied with my purchase and I will order from them again for sure. Their price can't be beat!
Don't buy from this company. If you read about the previous owners, they lost millions of dollars and in doing so ended up not paying consumers back on credit owed to them. New owners now... however they have wiped out any previous credits owing to consumers so if you happen to have a credit be sure that it is now gone... they send a blanket apology saying the new owners are going to make the company better and supply better product and service but forget about any credit you may have. I have only lost $188.95 but others have lost much more... always be weary of a company that won't give you credit back on your credit card when you want to return goods. In this case, they kept the money and so many people are SOL... will never deal with this company again, no matter who they are.
My first order came in a few days ago. I ordered two dresses. First of all they don't look anything like the website's picture rather they feel very cheap. Also one was the completely wrong dress! And the other one had a stain on it! I emailed and called and all they would do was give me a 10$ credit to their website. What am I going to do with $10? Horrible. Do not recommend.
Hello Erica, thank you for taking the time to review BTR here on Sitejabber. We're so very sorry to hear about your negative experience with our company, especially seeing as how this was your first order placed with us. Please know that our buyers do their best to ensure the highest quality products for our members.
We cannot apologize enough if we shipped you the wrong style dress and if your other dress was received with a stain. As a customer, we can definitely understand your frustration and we apologize if this was overlooked by our quality assurance team.
Our representative most likely wanted to issue you a goodwill credit to your account as a token of our apology. We would be more than happy to take a deeper look into your account to see if we can find you replacements, if available and if no replacements are available at this time, we would be happy to help you with a return ( on us) and you will be issued a full refund. If you can please kindly email us at social@beyondtherack.com with your account information we would be more than happy to help. We hope to hear from you and make this right.
Thank you for shopping with BTR!
Well I don't get these so many very bad reviews. I've been ordering from this site for more than a year, and in total, I'm satisfied. First time I bought a sweater and a winter coat from them. They are actually good quality. I wear the coat even in -10°C (below that I wear my main winter coat!). To my surprise, I received them in a week. After that all my orders have arrived in about a month, which is fair considering the price. A top, leggings, a pair of earrings, a pair of boots, etc. Of course I don't buy very expensive items from them, but when they send me a 15$ credit and that coincides with a free shipping event, I think the purchase becomes very valuable.
Hi Mary! Thank you for taking the time to post your positive review here on Sitejabber. We're glad to hear that you're happy with your items. We always love hearing this type of feedback. Please do not hesitate to contact us should you have any questions or concerns for future purchases. Thank you again for being a loyal member of BTR!
I don't understand how this company is still running. Legal theft perhaps? I placed an order from BTR which I never received and my credit of $200 conveniently disappeared from my account. They claim new ownership and that the company is change from "Beyond The Rack" to "BTR". What is interesting is the customer service representatives are still the same (I recognized one of them and called him out). Save yourself and stay away- it is a big scam!
Placed an order for a bag January 11,2017. As of two weeks ago, still no bag and no updated arrival date. Called to cancel order. Still have not received a credit. Was to take 7-10 days. Cannot reach them. Scam? Not sure. At very least, shoddy business practices.
Order before and it was always hit and miss. I stopped ordering but though with the new management and changes it might have improved. It is worse, slower shipping and when you make enquiries no one gets back to you! CLosed my account and will never try again.
Really loved this site. When I ordered things I expected that it may have taken a while, it came in less than 3 weeks. After every order they would call me when I received it to ask if I was happy with my order. Very nice customer service!
I was a regular shopper and tolerated the awful service But the last six months have been impossible. The quality of merchandise is going downhill fast. You used to be able to get good deals on good labels, now it's all crap merchandise and no real deals so along with the unbearable service I refuse to shop anymore and I hope others will do the same. They screwed up a good thing.
I have found the products to be of very poor quality - sizing on clothing is not true because they are sending you seconds. No refunds, and customer service if non-existent. STAY AWAY and save your money for a real company.
I have just received two orders from them today. One I ordered on June 21 and the other July 6.
I knew I was taking a chance when ordering from BTR after all the bad reviews, but I was taking into account that most people pass on bad reviews before they'll say anything good a place.
I was pleasantly surprised with the service! I read that shipping can take up to three weeks so I knew that I might have to wait a while. I was not expecting next day shipping. All along I have been receiving emails letting me know the progress of my order. The June 21 order was behind schedule to arrive at their warehouse, and I received an email saying so. Then I received an email within days saying that my item had been shipped!
All items were exactly as described. I am glad I gave Beyond the Rack a chance and will be doing more shopping there!
I also received a call today and they are refusing to re-issue my credit due to the change in ownership. I am furious! They again stole my money. After reading all of the other posts is there something we all can do to get our credits back?
I ordered 2 items through them at the same time through the same company. One item shipped fairly quickly and the other I'm still waiting on over a month later because the ship date has been extended twice now. I won't be shopping on their site again.
They sell what they don't have in stock. I only realized that when I already placed my order with them. Shipping took forever. It took them 2.5 weeks to receive the product from the manufacturer and almost 8 days to ship it (they ship FedEx - way too slow). Will not shop again. I used other sites similar to them and never had an issue!
Overview
Beyond The Rack has a rating of 1.7 stars from 654 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beyond The Rack most frequently mention customer service, credit card and full refund. Beyond The Rack ranks 98th among Discount Clothing sites.
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- Montreal, Quebec, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary, thank you for taking the time to review BTR. All of our suggested retail prices are provided by our suppliers. We typically have the lowest or one of the lowest prices on discounted items, but cannot guarantee the absolute price all the time across the board. We are always here to answer questions on products and pricing that our members might have. We do hope you continue to check us out for all your designer discount needs. Thank you