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Here’s what consumers have asked with answers from Beyond The Rack staff and previous consumers.
Hello Rose, we're sorry if a few negative reviews have made you skeptical in making a purchase with BTR. We would like to reassure you that all items we sell on our website are guaranteed to be 100% authentic. Beyond the Rack only deals with reputable vendors and designers and we do not tolerate the selling of counterfeit merchandise. Our Mila Blu handbags are brand new as they are not previously owned. Please do not hesitate to contact us toll free at 1-877-733-4660 if you may have any further questions or concerns. We’re always here to help. Thank you and have a great day!
Hello Litina, thanks for reaching out! One of the ways BTR is able to provide such deep discounts is because we do not house inventory. We charge your card when your order is processed as these orders are placed directly with our suppliers. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole. As a private shopping club, we are actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an on-going basis, which is what BTR is all about. Upon receipt of your order, our suppliers ship the purchased items to our warehouse for inspection and inventory confirmation of the merchandise. Once this process is completed, we prepare to ship to our customers. We’d also like to reassure you that all merchandise featured on our website is 100% guaranteed authentic as BTR only deals with reputable vendors and suppliers. We do not condone the selling of counterfeit goods. We do hope this information has helped and please do not hesitate to contact our customer service team toll free at 1-877-733-4660 if you have any further questions or concerns.
I purchased a Celine trapeze for my sister and the first one I received was damaged - a button snap on the side fell right off. They were a little difficult about the return and wouldn't even let me just "exchange." I had to purchase another one when I saw it on the site. Well, I should have known after the quality of the first because the second just felt like PVC and had a few tells that it wasn't authentic. I paid a reputable authentication and they confirmed it was a fake. I sent that letter to BTR and request a full refund as per their policy for sending me a "faulty" item and they spouted back their policy saying it was authentic and that I could get a credit. Why the hell would I want a credit to shop for more fakes? I opened a dispute with my credit card and am hoping for the best. My sister is paying $50 to pay the authentication for the purpose of a credit card dispute. This is ridiculous. As an aside, I bought a pair of Tom Ford sunglasses about a month ago and I'm pretty sure they're fake now, since the dimensions on the arms are different from the ones I've seen online/in-store. I'm just glad I didn't spend over $1,500+ on those. STAY AWAY.
They are not authentic. Most salespeople in stores can't even spot a fake - and if they can and you don't tell them you didn't buy it from a store they are too polite to call you out on your fake bag. Stop buying fake luxury bags from BTR!
Hello Sherille, We would like to reassure you all items sold on the site are guaranteed to be 100% authentic. BTR only deals with reputable vendors and suppliers. One of the ways we're able to provide our members with such huge savings is because we do not house inventory. We charge your card when your order is processed as these orders are placed directly with our suppliers. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole. As a private shopping club, we are actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an on-going basis, which is what BTR is all about. Upon receipt of your order, our suppliers ship the purchased items to our warehouse for inspection and inventory confirmation of the merchandise. Once this process is completed, we prepare to ship to our customers. We hope this helps and please do not hesitate to contact our customer service team toll free at 1-877-733-4660 for any questions or concerns you may have. We’re always here to help.
File complaint withFTC.gov and www.IC3.gov which is FBI cyber crime division. You-have to have purchased over the internet in the states. Meaning you were in the states no BTR
Hello Jaclyn, thank you for reaching out to us. We apologize if you may not have been aware of our shipping timeframe. Typically, we do ship out orders at 2-3 weeks as we do not house inventory. This is one of the ways we're able to provide our members with our deep discounts. Our purchase order has been received in our warehouse today. We're currently scanning all pieces into inventory. Given there are no shortages, we expect to fulfill and ship your order by early next week. Once shipped, you will be emailed your tracking # so that you may track your shipment with the courier. If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at 1-877-733-4660 Monday through Friday 8 to 8 EST and Saturday and Sundays from 9 to 6. Or you can email us at service@beyondtherack.com. Thank you!
