Can I give -stars Absolutely the WORST online shopping experience I've ever had! Products are deceiving. Buyer beware! There is NO customer service. Impossible to receive return labels for items that are returnable and they will not accept returns without their label. Want a headache, want to waste your time and money? Then you should definitely shop here! Extremely disappointed BTR! And im telling everyone!
I purchased a bottle of Nars foundation and what I received was disgusting filthy and very obviously used. Customer service was non existent, my three emails informing them of the issue were ignored so had no choice but to open a case with PayPal to request a refund. I will never deal with BTR again.
From what was a great place to get discounted name brand merchandise to a company that tried to fulfill 20% of it's orders & couldn't, it's over. The days of deep discounts are long gone ( I always paid with PayPal & filed many a case to recoup money for items that didn't get delivered) It's now reduced to selling Amazon brands at elevated values and prices, ridiculous. It seems whoever is running it now figured they should benefit from the wholesale prices they get merch at instead of passing it along to consumers. Don't waste your time or one dollar on BTR, the old lady has sung!
Purchased items which were wrong size, company is refusing to provide an exchange or store credit. BTR were contacted within 24 hours, product in original condition with tags, extremely dissatisfied with level if service. In order to protect future customer I will share my experience and esclate, however I'm still hopeful the company will do the right thing!
Items ordered are now 100 days past due, I have had zero contact from the store and its nearly impossible to get in contact with them. Once you do its a live chat and all they offer is piss poor excuses, with fake new delivery dates. Dont buy from them!
I ordered an XL men's sweat shirt received youth XL. Trying to get a return label for over a month. They first say it will come in 24 to 72 hours.
Live chat says they will look into, gives me the run around and then says not giving return labels because courier issues. Like couriers are preventing them from sending an email with a return label.
On June 21st I ordered a bracelet from them, it's now August and I used their"live" chat to find out it was delayed at their overseas shipper so it will be a month before it even gets to them. What? Their "ive chat" is a joke, it took 10 minutes to get an agent and they quit responding after my second question. Don't order from them unless you don't care if you get the product, and don't mind paying for nothing.
I order 3 pairs of sunglasses from them in early March. My credit card was immediately charged even though I didn't receive anything until more than a month later. Most stores I order from don't charge until your item ships. I got 2 pairs sent but now it is June 23 and I still haven't received the third pair. I have contacted customer support and receive a generic answer, no concern for my concerns, and no worries about keeping me as a customer. They are selling products that aren't even available. How long am I supposed to wait? It's now summer and I ordered the glasses in winter. I'm furious with their service and don't recommend anyone using their website.
I had a credit of over 100$ in my account for a couple of months and recently i wanted to make a purchased, its gone they erased all my purchases and credit and when i call they say that my purchase was done in 2016 with the recent buyers but i do have proof that it was in 2019. They are frauds, be careful!
I placed an order on April 14th... this is now July 28th. No word on anything at all... have sent 3 requests for a refund to my visa... again no response.
Will NEVER make another purchase from this company.
Ordered Dolli Peacock bag on 03/06/20 for $163.99. Have not received this item and have no way to contact them accept the "chat" that does not make sense. They deleted my order recently and on "chat" claim that website is under maintenance ( but it is not). I do not know what to do. HELP!
I have orders that I had placed on May 21rst and since then no follow-up, nothing but poor excuses and lame reasoning on what is happening. I have dealt with Touch of Modern, GILT, and eBay when issues where arising, and these businesses are professional and resolved the problems. BTR does nothing but looks for excuses. Never buy from them
I have purchased some items well over a month ago. Two have just now shipped, haven't rec'd one single thing! They also take their money out of your account as soon as the order is placed. Nobody else does this, you're not charged until it ships. I've learned the hard way, but no more.
Awful experience! Deceptive portrayal of products and the worst customer service. I have wasted way too much time trying to get my $300 refund - they simply don't return my calls or emails. I've filed a complaint with the Better Business Bureau. Do yourself a favor and shop elsewhere - this place is sleazy.
Can't believe this site! How can they get away with selling fakes! Just realized I purchased a fake handbag from them. Very disappointed! And when you contact them to solve this problem the customer service department doesn't respond!
Hi Nc, thank you for taking the time to send us your feedback. We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem. We would like to assure you that BTR does not sell fake items. All our merchandise is guaranteed to be 100% authentic as we only deal with reputable vendors. If you can please email us at social@beyondtherack.com with your order #, we will be happy to look into this for you. Please know that we're always here to help. Thank you
Absolutely terrible... I have given these guys too many chances. Wrong colors, order no where near that as described (order cotton get shipped poly), and lately inability to ship or provide customer service at even that of a fast food level. My order was "shipped" 3 weeks ago, but has yet to be given to Canada Post, with multiple calls to customer service and being laughed at during to today's call shows this company is nothing but a sub "Micky Mouse" organization. Most items are the exact available at your local Winners for the same cost, but without the shipping charge, which makes me believe they source the same supplier. With so many of the exact negative reviews around various websites, you guys need to get your s#$% together. Customer service is a joke, products are not as described (many laws to help consumers in this by the way)... Please do not respond with "we strive" BS... because you have never tried to fix these issue!
Hi M d,
Thank you for taking the time to review BTR here on Sitejabber. We apologize for any disappointment or inconveniences we may have caused you. We never want our customers to encounter these types of experiences with us. We also apologize if we have ever shipped you products that were incorrect or misrepresented on the website. Please know that we stand by our merchandise, however, if you do receive an order that is not as it was depicted on the website, please do not hesitate to contact us and we will be sure to find you a solution. We pride ourselves on our Customer Service, and if you have had issues with receiving the appropriate help from our customer care agents, we will be sure to look into this to ensure that your experience is a pleasant one, and not something that will make you regret contacting us for. If you can kindly email us at social@beyondtherack.com with your order number, we will be happy to look into your missing parcel for you. Please know that we’re always here to help. Thank you for being a valued member of BTR!
Total rip off, poor quality product, "0" customer service, when returned was never credited back to my account!
Glad its caught up to them, lesson learned!
I just want to caution everyone that the products sold by BTR are 'seconds', meaning there is something wrong with the quality preventing it from being sold properly. Everything is either damaged, mis-sized, or bad quality (punctured, torn frayed etc). Refunds are impossible to receive, even when they ship you an empty bag. Discount shipping frequently lost or delayed, and customer service is rude and ill-equipped to assist. Flush your money down the toilet -it will be more satisfying than shopping with this company
Hello Shelley, thank you for taking the time to review BTR here on Sitejabber. We’re saddened to hear about your negative experience. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We would like to reassure you that all items sold on our website are in brand new condition, unless otherwise stated. We do sell refurbished home goods such as juicers as an example ( still in excellent condition) and previously cared for Louis Vuitton purses.
We're sorry to hear if you have been disappointed with the quality of the merchandise you received and if the quality was sub-par. Our buyers are constantly searching the globe to offer our members a selection of the highest quality merchandise.
We cannot apologize enough if you have received an empty bag – this is definitely not good. We’d love to reach out to you and have this rectified and so if you can please email us at social@beyondtherack.com with your order details we’ll have this looked into for you asap.
Please know that we’re always here to help and we hope to hear from you.
I have ordered a lot of items from Beyond the Rack some were amazing deals and I would have loved to order more but by the time you receive the item the other ones you would like to order are no longer offered. I am a bit upset with them as I ordered something mid November with a delivery date Dec 10 through 12 (or possibly the 14) well it now shows shipped Dec 10 with Ontrac and Ontrac still doesn't show anything.? Really and here it has been 11 days already. Tried calling but after 8 minutes on hold I hang up. Also another item I ordered was to be delivered Sat. Showed Thursday it was only 50 minutes away now it's in a town 3 hours away. Go figure. I will not be using for Christmas gifts again. (Well I guess they have 3 more days but it's not looking good)
I had been ordering from BTR for over 2 years, but honestly I have completely given up because time after time the clothes were cheap, made in china and all wrinkled or damaged, and always packaged poorly. Not to mention they sent the wrong colour for several items, another time i did not ever receive the item and then was told I would never be able to 'claim' that again on future orders, as if I stole my own package! They mark everything up so ridiculously high so the discount they offer looks like a deal, it's all lies. 95% of the products are cheap junk manufactured in China. Beware of this site.
Hi Pinkymmm, thank you for taking the time to review BTR. We apologize for any disappointment you have encountered. We never want our members to have this type of shopping experience. We also apologize if the quality of the merchandise you received was less than expected and if there were even times if you received the wrong color merchandise. If this was the case, we sincerely apologize that this was overlooked by our quality assurance team.
Also, we’re sorry if you might not have been aware that we are unable to file a claim for the same address once a claim has already been approved. Should you choose to purchase with BTR in the future, we can recommend to have your local post office hold your parcels for you, this way you may pick up your parcels there and will have the peace of mind that your orders will be safe.
Also, all our retail prices are provided to us by our suppliers. Some of our sales are curated with sought-after items sold at the manufacturer's suggested retail price, and some of our items are offered at deep discounts. We typically have the lowest or one of the lowest prices on discounted items, but cannot guarantee the absolute price all the time across the board. Please know that we are always here to answer questions on products and pricing and will be happy to contact our suppliers if ever you feel that some information is not correct.
We do hope you continue to check us out for all your discount needs. We do hope you give BTR another chance to prove to you that shopping with us can be a great experience. Thank you
Overview
Beyond The Rack has a rating of 1.7 stars from 654 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beyond The Rack most frequently mention customer service, credit card and full refund. Beyond The Rack ranks 98th among Discount Clothing sites.
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- Montreal, Quebec, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nancy,
Thank you for taking the time to review BTR on Sitejabber. We sincerely apologize for any disappointment you experienced with your order. Rest assured we never want any of our members to feel this way or have this type of shopping experience. We cannot apologize enough if you might not have been aware that the item you ordered was non-returnable as this information was advertised at the time of sale. Certain merchandise much like our home products are non-returnable as per our vendors. That being said, we are more than happy to issue you a refund this time around.
At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. Looking in to your account, your issue is in the process of being resolved with our customer service manager, and we sincerely hope that we have restored your faith in our company.
We hope you give us another chance to prove to you that shopping with BTR can be a great experience.
Thank you for being a valued member of BTR.