Beyond The Rack

I have been ordering from BeyondTheRack a couple of times now. I thought the service was good since I asked about a refund once and it was refunded to me right away. The only downside is that the shipping takes really long and items are shipped randomly. I can't say too much about quality since I haven't ordered really expensive items yet. So far I have been happy with the purchases. If you take the time to do some research to compare their prices, the value is pretty good. As for the item quality, you need to read the material printed as part of the information.

The site isn't exactly attractive since it looks like a warehouse xD I wish they had a search function of some kind or a category list for specific items.

It's a wonderful site. I love the deals I am able to find, I only shop when they have deals and I can say they are great. The quality of the clothes are at par with the prices BTR offers.
The customer service is impeccable. I have had to cancel an order because it's delivery date was delayed, there was no drama. I simply stated my case and got refunded.
The waiting time is my least favorite part of online shopping but to be honest, it's not the site's fault, online shopping does come with its price which is the waiting time.
The site is highly addictive and it takes a good deal of discipline not to shop every time something nice catches your eyes.
I would highly recommend the site to family and friends.

Beyond the Rack assessed my credit card for the full amount the day after I placed the order. I did not receive the merchandise for 6 weeks. They had my money and I did not have the product. How is that allowed? If I bought in a brick and mortar store that would never happen. When I finally received the order the sizing was much too small. There are many other reputable on line merchants. I would definitely recommend that you NOT deal with this company.

Shipping arrived late, when i finally got the package which was a bag worth $150+. The bag in the box was completely different from the bag that was pictured. It is actually cheating because now when i am returning the product back, they are charging me a shipping fee as well as refunding my amount as a credit. Not even back to my bank. How can i trust to buy another item when what they show is completely different from what they send.

I have purchased a Celine micro luggage for 1699 and on comparison with one in a real store, realized that the logo is quite visibly not of an authentic celine product. I have sent several emails to customer service but have not received any response. Today the same product is for 1099 USD on their website. This is ridiculous and all I keep hearing from their sales representative on chat is that we only sell authentic products. There was no authenticity card attached to the delivery even.

I love beyond the rack! Iv been ordering from them for over a year. They've always been very quick to resolve any issues. They send $10 credits if the order takes longer than expected and if an item is damaged on delivery you either send a pic and they assess it and they refund your credit card and give you a $10 credit for the trouble or they pay for the shipping to send it back. Also most things are eligible for exchange up to a year after they've been delivered so I save all my returns and send them back all together at the end of the year and it only cost $10 to ship it all back using the shipping label provided by them. I have never had a negative experience with BTR and iv placed over 25 orders with them. 5 stars from me for sure!

Beyond the rack sold me a fake balenciaga bag for$1300 with one hardware missing upon receipt, and I was told it's not returnable! After send the pictures and followed by so many phone calls, I returned the fake bag within 3 days. And they have been holding by refund ever since, it's almost 2 Months now, and it's rediculars given I was promised the refund will be issued with 1 week or 2!
Worst company ever, with real bad customer service! Disgusting company, please stay away from Beyond the Rack!

Will never buy again from them. They are always veeeery late shipping the items on your orders. Most orders will not even be fulfilled as they are out of stock (even if at the time you order they say the items are in stock). Merchandise is poor quality and has to be returned back in 50% of the cases. Refunds are taking forever and come with weird amounts no one can really explain. Communication is lacking accuracy and their IT system overall is disastrous.

It is quite obvious that everyone is very upset with the way Beyond the Rack has treated their past loyal customers. This site is great but it is not getting us results. Email me personally at *******@yahoo.ca and register your name and email address. I will ask you to keep your correspondence and type one letter that explains your situation. All information will be used in court to have a judge determine if BTR can hide behind their requested protection they paid for and continue to profit from new buyers. Even if your claim is small the rewards of standing up to a company like this is enormous. You will be doing a justice for honest and trusting online buyers. No appearance will be necessary. Just take the time to document your claim and send this, will let the lawyers take care of the rest.

After using BTR for years, I continued to do so even though they stopped taking Credit Cards... Red Flag! I used my PayPal acct and made 3 small purchases in early May. I began checking the status and notice the ship dates kept changing. Finally, 2 of the orders said item refunded. To where? Not my bank nor my PayPal acct. My remaining order remains saying ship date to BTR 6/18-6/23. I placed a dispute with PayPal and BTR. Today, some company who stated they took over BTR called to give me a transaction number for the remaining order. I asked is this for a refund, the lady with a strong accent said no. So what is it for? I could barely understand her accent but she said BTR has filed for protection. This call came from Quebec. I realized this will not be an easy fix but I will not have my money taken. I'm awaiting a response from PayPal but plan to contact my bank as well. I suggest others to do the same.

I wish that I could give less than 1 star. I don't know how they stay in business when it takes a month ship a dress. When I contacted customer service about the timeline they were completely unconcerned. Absolutely do not shop there when there are so many other decent options that will deliver what you buy in days.

I have ordered a few items on 15 November, now on 11 December, and not only has my order not arrived yet, it hasn' even been shipped! I sent customer support 2 emails, the first one over a week ago, they replied saying it was in their policy that orders are shipped 2-3 weeks after the payment, the second email which i sent four days ago stating we then were well over the 3 weeks they mentioned, still hasn't been replied to. We are now almost a full month since I ordered and paid, and in my account on their website it still says: Your order is on track. We will notify you when it has shipped. Needless to say it is the last time I order something from Beyond the Rack. It has got to be the slowest reseller out there and on top of it, the customer service is mediocre. I woulda been better off ordering stuff on eBay from Hong Kong, it does takes 3 weeks to a month, but at least you actually get your items when you expect them!

My experience with BTR was pretty good when I placed my order. However, when I recently called their customer service line to inquire about their return policy, it was a disappointment. Not only are these "agents" unhelpful, they just hang up on you as they please. I called about 4 times before someone actually spoke to me, and when she did, she just read off a damn script and I asked for her to look into my order as I forgot the price of the item and she literally just hung up. Like she can't do anything more than just read off a script. Seriously? I called back again after the lady hung up on me and no one would even other picking up. Wtf kind of service is that? After i use my credit with the return, never using this stupid site again.