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BeyondMenu Reviews Summary
Beyond Menu has garnered mixed feedback from customers, with notable strengths in providing a convenient online ordering platform that facilitates easy access to local restaurants. Many users appreciate the efficiency of the service and the variety of dining options available. However, significant concerns arise regarding customer service, including service delays, order inaccuracies, and a lack of responsive support. Additionally, several reviews highlight issues with payment processing and the management of restaurant partnerships, leading to frustration among both customers and restaurant owners. Overall, while there are positive aspects, the company faces substantial challenges in maintaining customer trust and satisfaction.
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They took the liberty of cancelling my order and I did not find out until I got to the restaurant. I called them and they could not provide me a reason as to why. I had to wait 30 minutes to get an order for a very hungry office of people. I do nor recommend
I just realized that this place in IL charged my credit card back in 2018. I see a lot of similar comments below. FBI should raid this place. If you have to reside in IL, please contact a local DA's office. I am in CA. I never ordered anything from this store or website.
Hi David Y,
Sorry for the misconception, our business location is based in Chicago, IL and we cater to different restaurants across US. However, when customers place orders online thru our website at www.beyondmenu.com the charge that would appear on your bank statement would reflect BM (Restaurant's Name) Chicago, IL. Our business works with different restaurants across US since and forward orders to them. You may give us a call at our CS hotline at: 630-776-3590 so we can check those charges for you.
Regards,
Beyond Menu Customer Service
Upon ordering the chinese food on their own website, I received a call to verify my card billing address and my phone number, zip code & expiration date. Ive never had to verify any information and then i was asked if i could provide my drivers license & credit card upon delivery. Then they cancelled my order and recharged my card. Complete SCAM!
Hi C G.,
We are extremely sorry to have inconvenienced you with our security measures. We just want to make sure order is legit and authorized. We don't recharge a cancelled order, however please reach out to us so we can double check if you were indeed recharged. We would appreciate it if you can coordinate with us by calling our hotline numbers at: 630-776-3590 so we can assist you further.
Regards,
Beyond Menu Customer Service
I ordered through a local Chinese food company online. Next thing I know, I'm getting a call from my credit card company suspecting fraudulent charges. Someone with my card info was trying to charge $464.00 to some advertising site/agency. After a little research, looks like I'm not the only one this has happened to.
Hi Tyler G.,
We take this kind of complaints very seriously. Please provide us with more information so we can prevent the same incident from happening again. We would appreciate it if you can coordinate with us by calling our hotline numbers at: 630-776-3590 so we can assist you further.
Regards,
Beyond Menu Customer Service
Ordered food for pick up through Beyond Menu on 7/5/2019, at around 7:30pm. Apparently the order never got to the restaurant (this was an hour after the order was placed). When we called Beyond Menu, they didn't offer refund for right away. On top of that they lied that they offered us a 10$ coupon to the person who went to pick up the food (they never received any such calls). Overall terrible experience and would not recommend it.
Hi Tamjeed S.,
We are sorry for the inconvenience, we normally don't issue refunds right away without confirming it with the restaurant. You may reach out to us through our hotline numbers at (630) 776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
I use to order from here all the time. My orders usually took better 40-1hr and were always correct. Recent I've ordered and my order has been missed up and taken up to an hour and a half. No loner worth it. I'd rather make it myself and/or go to the store than risk my order being messed up and taking forever.
Sad but true
Hi Taggart P,
We are sorry for the inconvenience, please allow us to make things right for you. You may reach out to us through our hotline numbers at (630) 776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
BeyondMenu sent out an invoice of a chargeback fee for an order back in March. I called the company and the representative said the customer disputed the payment and hence we have to pay for that chargeback fee. First of all, we provided the food but we did not receive any payment from BeyondMenu and now they want us to pay for something that is not in our control.
Hi Lilian L,
We would like to help you with this issue. Please reach out to us and give us a call back at (630)776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
I order from this site frequently. The last 2 orders both caused me to have to cancel the card i used to make the order. HUGE RISK giving them any financial information. This site should be investigated by the FBI. Just call in your order or find an alternative site. VERY INCONVENIENT. I tried to call them to inform them of the problem and got a very rude customer service rep on the phone. There is no point in supporting this business.
Hi Matt H,
We are sorry for the inconvenience. We would like to help you about the issue. Please reach out to us and give us a call back at (630)776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
"The state general sales tax rate of New Jersey is 6.625%. New Jersey cities and/or municipalities don't have a city sales tax.
Every 2019 combined rates mentioned above are the results of New Jersey state rate (6.625%). There is no county sale tax for New Jersey. There is no city sale tax for the New Jersey cities. There is no special rate for New Jersey.
The New Jersey's tax rate may change depending of the type of purchase. Some of the New Jersey tax type are: Consumers use, rental tax, sales tax, sellers use, lodgings tax and more.
Please refer to the New Jersey website for more sales taxes information."
Hi Rafael O,
Thank you for bringing this up to our attention. May we ask for additional information about the order or the related restaurant so we can update the tax rate for you? Please reach out to us and give us a call back at (630)776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
Placed an order through this website and just a couple hours later had $3,200 removed from my bank account through fraud transactions... This was the only place I used my card.
Don't trust them with your money!
Hi DC M,
Your account security is our top most priority. We take these type of complaints very seriously and we would like to make sure this gets addressed. May we ask for your complete phone numbers and details of the transaction so we can look in to the charge? Please reach out to us and give us a call back at (630)776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
Placed an order and started receiving spam texts. How is this company still in business? They have been caught stealing websites, customers money, and now phishing texts? This is a portal for crooks!
Hi Tammy F,
We are sorry for the inconvenience. We do not send out SMS messages to customers, we communicate with them through phone calls or email. However, we would like to help you with your concern. Please reach out to us at BeyondMenu.com Customer service (630)776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
Waited 1 hour for our food delivery - no word. I called restaurant to be told that the order was cancelled by BM. Called Beyond Menu who said they tried to call and couldn't reach me - though no call registered on my phone. Without emailing me or trying to call again they just cancelled the order. Again no notification. Restaurant now processing the order directly and dinner will arrive another hour later (2 hours total). Just call restaurant directly - do not use BM.
Hi S. W,
We apologize for the inconvenience. Before cancelling an order, we make it a process to always call the customer and inform them of the cancellation unless a voicemail isn't set-up yet then we wouldn't be able to notify the customers. Can you please provide us further information about the order? You may reach out to us at BeyondMenu.com Customer service (630)776-3590.
Regards,
Beyond Menu Customer Service
This organization uses incompetent web developers who don't account for daylight savings time. Lunch specials are a huge part of many restaurants business, these jerks don't bother to account for the huge problem they cause by not recognizing daylight savings time.
Hi Jeff J.,
We're sorry for the inconvenience. Can you please provide us further information about the order so we can assist you further? You may reach out to us at BeyondMenu.com Customer service (630)776-3590.
Regards,
Beyond Menu Customer Service
Had no problems except that I screwed up and set a reservation for 1 person when I meant to put 4 and couldn't find how to cancel or edit it, but I just called the restaurant and fixed the reservation directly with the provided contact information. So all good.
Hi Shelby L,
Thanks for your positive feedback, we'll make sure to continuously improve our quality of service to give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
I attempted to order lunch and an hr and a half later I am still waiting. 17.48 charge and the restaraunt says they didnt get my order and beyond menu said to contact my bank. I am so pissed, at work with no car and these people are robbing everyone. DO NOT PUT YOUR CARD NUMBER IN THEIR SYSTEM!
Hi Courtney S.
We are more than willing to refund unprocessed orders by the restaurants. Please let us know the order numbers and reach out to us at BeyondMenu.com Customer service (630)776-3590 so we could assist you further.
Regards,
Beyond Menu Customer Service
This is my first time using this company- I ordered food using a credit card and was waiting for the food for over an hour (est delivery time was a little under an hour) until I finally called the restaurant & they told me that Beyond Menu told them to cancel my order because my card didn't go through! I was not notified that my card didn't go through. Furthermore, when I gave the restaurant my card info directly, it went through, wow. Now the poor restaurant is scrambling to get me my order ASAP and I haven't eaten in 7 hours. Can't give this company a worse review.
Hi Alyssa M,
We apologize for this negative experience. May we ask for the order number so we can check what happened? Please reach out to us so we can assist you further and give us a call at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Horrible awful complete waste of time. Every card I used said incorrect zip code. Wasted 15 minuets of mylife on this worthless site they don't deserve 1 star
Hi Derrick W.,
Sorry for the inconvenience, we normally ask for the billing address zip code upon checkout. Please reach out to us so we can assist you further and give us a call at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I ordered pizza with Beyond Menu for my son's sleep over and THEY canceled the order! They "attempted to contact me" by calling but hung up without leaving any message. Then when I called an hour later after finding an email that they had cancelled the order I was told I was being rude for getting upset and that my order was canceled because "the restaurant had an open problem". I asked three times if I heard right and apparently I heard right, Whatever that means! I will never use them again - nor Villa Roma Pizza as long as they use them. Adding in response to Beyond Menu response below that I contact them: No, I won't call your company. I tried that already and the person I spoke with didn't even make sense. It's a scam company as seen by the many many reviews on here. I feel like I got off lucky!
Hi Valerie S.,
May we ask for more details like your Order number or the restaurant information? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Continuous double charging! Why are they not being sued? Why are banks allowing this crap? Fed the F up!
Hi Elizabeth K,
We're sorry for the inconvenience. We don't double charge customers, those could possibly be authorization charges held by your bank to verify your payment details. Please reach out to us so we can assist you further and give us a call at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Charge my card. Decline the order. Fight with a customer service rep because the statement from my bank shows they took the payment but couldn't follow through with the order. Somehow this was my fault and was treated like an idiot. Was told there was nothing they could do. Threated to call back with the bank and magically my money comes through. Scam someone else and hire better reps.
Hi Samantha,
We would like to assist you further. May we ask for more details like your Order number or the restaurant information? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
From the business
Free online ordering website. Browse local restaurants delivery menus, coupons and reviews. Sushi, Chinese, Pizza, Indian, Thai. | Serving: Atlanta, Baltimore, Boston, Chicago, Denver, Houston, Las Vegas, Los Angeles, Miami, Milwaukee, New Jersey, New...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea P,
We are sorry for the inconvenience. Some orders raise a flag on our system and require us to verify payment with customers. We conduct random security checks to ensure all orders are authorized and legit. As part of our process, we call customers thrice to verify payment and cancel the order if we're unable to reach them. You may reach out to us at our CS hotline at: 630-776-3590 if you have further questions.
Regards,
Beyond Menu Customer Service