BeyondMenuReviews 264

I've used this before without much difficulty but tonight the app never seemed to finish processing my credit card. I couldn't find any way to refresh or check wtf was going on. Finally had to call the restaurant and guess what? They did have my order and were preparing it. This does not, however, fill me with confidence in the security of my information. I will never use this app again. I found this site because I had to search for help and I must say I am in total agreement with all the negative reviews.

My Christmas Eve order from a local Chinese restaurant was overcharged. I told the driver nothing done.

I placed an order which took a 1.5 hours to get to me. Throughout this time a representative from Beyond Menu was reaching out to the restaurant on my behalf which I appreciated. Since the food was taking forever, the representative stated they will give me a credit for my order. I follow up with Beyond Menu two days later regarding my credit and they said they never offered a credit or that I have misunderstood what the representative was saying. So even if it took forever to get my food, they just shrug their shoulders and say well too bad the restaurant won't give us a credit so we won't give you a credit. I understand it wasn't their fault my food was late but don't go offering a credit then taking it back! I've deleted their app. Don't bother with this business.

Have 2 restaurants, used BM like we use all of the others. They do not have photos of your food, which an important sales tool. Should never use them as your only online.

Biggest issue, they had been trying to trick us into allowing them to become the manager of our Google page! We would get calls from them saying we were about to get a call from Google and we need to give Google a pin number and gave us the number. Google would call withing a minute and ask for the pin number. Every time I happen to be the one answering the phone, I am the owner. I almost gave Google the pin. But after asking some questions I figured it out.

I called and emailed BM numerous times to get them to stop that. Once, maybe twice a week this would still happen, or we would get Google's postcards stating they needed us to contact them and enter the pin on the postcard.

I could not get them to stop, finally told them to close the account, they wouldn't for months! We would have to call and cancel incoming orders.

What a crooked company, plus I think they are offshore, maybe in Asia.

I would not have anything to do with them, I know if they had gotten an employee they might have gained control of our Google page and changed all our orders to them. How many stores have they done that too?

$309 in fraudulent charges to a Asian retail store after ordering Chinese food... How and why are restaurants even choosing to use this third party provider for food/delivery orders?

Called me up to confirm credit card details even though I paid with paypal. Threatened to cancel the order if I didn't call them back. Said my email address (a forwarding email service) was "flagged in their system." Asked that I present an ID on delivery. One made to my home! I'm really glad that they don't have my real email address now.

How hard can it be to be a third party order service? Like, how many ways can you manage to make it bad for a customer? All they have to do is to literally not get in the way of the transaction. They must be a lowest bidder kind of service.

If I could have given no stars I would have. These people are not customer friendly and they do not try to help you in anyway. I would not order through them ever again. If your people (restaurants) are rude that should be a problem with your company. I called to cancel the order that did not get canceled. The restaurant lied and said they had already sent the driver out when in fact he had not left the store. I explained to beyondmenu and they did not care. Total waste of time and yes it was a chinese food order.

We had a small company meeting today for 11 people and had planned to have the food here by 11:30 AM. We planned to pick it up at 11:15. I made that VERY clear. I called the Japanese place yesterday and asked if I should place the order yesterday and they told me to place it early today on line. So I placed it at 9AM. NINE O'CLOCK IN THE MORNING! I received a call from the restaurant at 11:12AM telling me they had JUST gotten the order! Yeah, 3 minutes before we actually wanted to pick it up. I will never order thru this company again! Felt like a fool!