Have 2 restaurants, used BM like we use all of the others. They do not have photos of your food, which an important sales tool. Should never use them as your only online.
Biggest issue, they had been trying to trick us into allowing them to become the manager of our Google page! We would get calls from them saying we were about to get a call from Google and we need to give Google a pin number and gave us the number. Google would call withing a minute and ask for the pin number. Every time I happen to be the one answering the phone, I am the owner. I almost gave Google the pin. But after asking some questions I figured it out.
I called and emailed BM numerous times to get them to stop that. Once, maybe twice a week this would still happen, or we would get Google's postcards stating they needed us to contact them and enter the pin on the postcard.
I could not get them to stop, finally told them to close the account, they wouldn't for months! We would have to call and cancel incoming orders.
What a crooked company, plus I think they are offshore, maybe in Asia.
I would not have anything to do with them, I know if they had gotten an employee they might have gained control of our Google page and changed all our orders to them. How many stores have they done that too?