Best Choice ProductsReviews 289

In ordering a garden bed as winter birthday gift the package wasn't opened till later in garden season due to weather and some health issues. The 60 day policy for product issues had expired. We emailed back and forth because of minor missing parts. In the end this company went above and beyond to make this good. June 2025. Very happy and highly recommend 👌

Bought a fire table from them on Amazon. Coating coming off in few months being covered 24/7 365. NO help from them.

Chair are flimsy. Wood is thin and splinters and cracke when ptting in screws. Holes do not line up to where the screws are going. Back of chair lopsided. Not worth even a dollar!

Very nice product. Exactly as described. Easy to assemble. The grandkids absolutely love it. Had issue with the drawer arriving damaged and company responded promptly. Replacement was issued. Follow-up was amazing.

I was given permission to return an item that I was noy happy about the construction of it which was great. I took it down to Fed EX and the item was returned to them on the 9/9/2024 but I still have not seen the credit.

Great product - fills with water (vs messy sand) making it much easier. Good quality materials and very easy to assemble. Had a minor issue and Customer Service was responsive and efficient in resolving. I highly recommend.

I ordered outdoor lounge chairs. First, they are extremely well constructed, light weight, easy to fold and position. I ordered sage green and the color was exactly as pictured. They were shipped 2 chairs per box and one box arrived smashed. And one chair arm was smashed also! Customer Service? Incredible! Customer service is sending a replacement arm rest (one of the things I really like about this chair is that you can get replacement parts! Awesome!) and I should receive it this week. I wanted chairs for poolside that I could carry, set up, and take down and clean when needed without hiring extra chair help. These chairs are perfect for that and they have so many positions that anyone would be comfortable. My True Love (my husband) dropped some mustard on one chair and it immediately cleaned up easily leaving no stain. So here you have a quality product at a very modest price backed by incredible customer service—so feel confident about your order. Yes, they are made in China and shipped out of California and yes, the quality is excellent! The price may be modest but the chair isn't cheap—and yes, I would order again and recommend this company to anyone! A superb company offering reasonably priced quality backed up not only by an excellent Customer Service but also replacement parts! Excellent! Ten stars!

I had order 2 Zero Gravity Chairs from by "bcp" upon arrival one of the chair trays was broken, I wrote the company hoping to get a replacement tray, they could not replace the tray, so they replaced my full shipment. They not only took care of my issue they even answered my email on a HOLIDAY weekend. They made sure I was fully satisfied with their product and their service. This was a great experience and I never write reviews, but they went far beyond my expectations. Thank You Best Choice Products for doing the right thing.

Best Choice umbrella stand is the best choice. I needed a umbrella stand that was mobile and sturdy enough to hold large umbrellas around my pool. Best Choice fills that role very good. Easy assembly, very sturdy and it looks like it will last a very long time. Customer service was very helpful with my selections, actually everything I needed. It was very nice talking to someone in CS who could really help me.

Thanks Best Choice!
Bill C

We purchased patio set, and just before the warranty ended a chair broke. We reached out to customer service and by the time they had a resolution the warranty was up. However, they were still willing to honor the warranty and they replaced it hassle free. This is the type of service I look for when I want to do business. Amazing thank you.

In today's society people having a problem almost never are able to speak with a human and if so, they have a negative experience.
At 84 years old I was lucky enough to speak with a customer telephone representative named Madeline.
Madeline was courteous, respectful and solved my problem.
I strongly recommend buying with from Best Buy with confidence knowing the company is honorable.

I reached out to the company because I had a faulty part with the umbrella. They wanted to replace the umbrella but I only wanted a part replacement. They weren't sure when the part would be in stock so they sent me a new umbrella. Love the product and the way they respond to their customers.

We had a small issue with one of the items we purchased, they made the replacement extremely quick and easy, to where I had to do nothing and the replacement showed up at my house.

We ordered a 32 in fire pit table. It functioned perfectly and looks very nice. We noticed, however, that the wicker had a couple of strands that were broken. I reached out to the company - which to my surprise was very responsive. After sending them a picture, they made it right. They sent me a new unit. Beyond my expectations. I will buy again from them.

We purchased an Adirondack chair from Best Choice Products. While assembling the chair one of the pieces cracked while screwing it together. We contacted customer service. After sending them a photo of the defective piece, they agreed to send us a new chair. We received it a few days later. Looking forward to enjoying my new chair!

SUSAN IS THE bEST! I HAD A PROBLEM TRYING TO GET THE COMPUTER GENERATED EMAIL SO i COULD PLACE A REVIEW AND EARN THE MONETARY STIPEND FOR DOING SO, AS WELL AS ADDING A PICTURE. SHE WAS ABLE TO GO INTO THEIR SYSTEM AND GIVE ME THE CREDIT EVEN THOUGH SHE COULD NOT OVERRIDE THE COMPUTER AND SEND A NEW EMAIL.

Ordered a 10'x10" two-tiered umbrella. When it arrived I went to erect it and discovered that some parts were missing I emailed Best Choice products and explained why I was contacting them. I received an email from them the next day and they asked me to answer a few questions. I sent them back an email with the answers to their questions. The following day I received another email from them. They said they were very sorry for the missing parts however they have no spare parts but if I wanted they would send a complete new order to me and I was to keep the one missing parts. I received the new umbrella package within three days. I have never received such wonderful customer from anyone.

My umbrella stand arrived with some damage. Best choice responded quickly. Sent a replacement without requiring a return. Would definitely recommend to friends.

Customer service is exceptional with this business! They handle things quickly and efficiently with complete ease to the customer!