On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Best Choice Products Reviews Summary
Best Choice Products has a rating of 4.3 stars from 289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Best Choice Products most frequently mention customer service, new umbrella and christmas tree. Best Choice Products ranks 14th among Discount Shopping sites.
We monitor reviews for authenticity
I ordered two swings received one on July 5 2020 and second showed it would be here by July 13 2020 I'm unable to track it through the number provided to me and sent multiple requests to be contacted and still no delivery
Cheap products, both price-wise and quality wise. I wish you luck if you have a problem. You can expect a slow response time and virtually no meaningful solutions. Awful company!
Hello Jay,
First and foremost, we sincerely apologize for the slow response you are receiving with no solutions. We want to take care of this for you and get it resolved right away for you. Please email your order number to escalations@bestchoiceproducts.com and we will see what we can do to resolve this situation and do so very quickly
Sincerely,
Tasha Eastman
BCP Corporate Escalations
Poor customer service
On May second, we ordered a solar powered bird bath. It came in a timely manner, but was damaged, and not from shipping. It was defective from the manufacturer,. It had a drill sized hole, so water would not hold. We contacted best choice and were told they would replace it and we would receive it within 10 days, two months later, nothing. We repeatedly contacted them and were told time and again they would be sending and constantly appologized for the delays.
Will never purchase anything from this company again. Poor customer service.
HI Michelle,
We sincerely apologize for the issue you encountered with your bird bath and not getting a replacement in a timely manner. We want to take care of this for you and get it resolved right away for you. Please email your order number to escalations@bestchoiceproducts.com and we will see what we can do to resolve this situation and do so very quickly.
Sincerely,
Tasha Eastman
BCP Corporate Escalations
Sincerely,
Tasha Eastman
BCP Corporate Escalations
Received a damaged crank handle on a 10' offset patio umbrella. Contacted Best Choice Products help line and was told the umbrella and part was no longer available. Same problem as previous reviews. Be aware, if you receive a defective part, you will likely not be able to get a replacement.
Hello Bob,
We sincerely apologize for the issue you encountered with your umbrella and not being able to get a replacement. Please email your order number to escalations@bestchoiceproducts.com and I would be happy to look into this issue for you and get this resolved to your satisfaction as quickly as possible and prove to you that Best Choice Products values their customers and experiences.
Sincerely,
Tasha Eastman
BCP Corporate Escalations
YOU SALE PRODUCTS BUT DON'T HAVE PARTS TO REPAIR THEM OR A PLACE WHERE YOU CAN ORDER THEM I'LL NEVER BUY ANOTHER BEST CHOICE PRODUCT AGAIN AND WILL TELL EVERYONE ABOUT YOUR COMPANY
Hi Martha,
We sincerely apologize that we do not sell parts at this time for our items. However, we are in the process of putting together parts to sell in the future for our customers.
They have the worst customer service and then give a million excuses why they can`t help. I will NEVER buy anything that is from Best Choice Products. NOT WORTH the savings when you get a $#*!ty product and no customer service. I bought an umbrella and within 6 weeks it was already broken and they said that their SYSTEM will NOT allow them to replace it. Did NOT know I was buying from a system instead of s retailer. What a JOKE>
Hi Robin,
First and foremost we do apologize for you not receiving the quality item that we intended for you to receive. This is not the experience we want our customers to have with our products. We would like to take care of this for you and get it resolved right away. Please email your order number to escalations@bestchoiceproducts.com and we will see what we can do to resolve this situation to your satisfaction.
Very bad customer service. No replacement parts. I ordered the ride on 12v atv for my son. The foot switch failed due to poor manufacture process. There wasn't enough room to accommodate the foot switch and the wire harness. This caused the switch to failed from being pressed against by the wires and the foot pedal.
When i asked for replacement parts, they said they had none. When i asked for a part number. They said they could not provide any.
I have pulled kids atv's our the the dump and fixed them. They are still running to this day. There is no reason this should be so difficult.
What company can't support their own products. Do not support this company.
Hi Kiai,
We are truly sorry that the item you received did not function as promised. Please reach out to us directly at escalations@bestchoiceproducts.com and provide us with your order information. We will be happy to investigate your situation and resolve it to your satisfaction.
Impressive Air Fryer. I have tried Chicken, Steak, Fries, Tater Tots and Fish. "Perfect Cook". Still working on Ribs and Wings as "not so good" needs work, but not the Fryers fault. I wish I would have DUMPED my deep fryer years ago. Love it!
My order for a jeep power wheels was processed and I received emails that it was being shipped. 2 weeks later it hadn't arrived. When I emailed the company they said it was out of stock and after 3 weeks they processed a refund. They never contacted me or informed me of the issue from the time of purchase to after me contacting them. Because Of this incident my daughter didn't get a birthday present on her birthday. This company cannot be contacted via phone, you can only email them and it takes over a day to get a response. This company provided unacceptable customer service and I will never shop on there site again.
Hi Kim,
We sincerely apologize that you were not notified that your order is out of stock and that it took longer than normal to receive a refund. We can only imagine your disappointment since your daughter did not receive a birthday present. This is not the experience we want our customers to receive. Please email your order number to escalations@bestchoiceproducts.com if there is anything, we can do to further assist you. We value you as a customer and your satisfaction is important to us.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charlotte,
We sincerely apologize for the issue you encountered with not receiving your swings and the issues with our Customer Service Team. Please email your order number to escalations@bestchoiceproducts.com and I would be happy to look into this issue for you and get this resolved to your satisfaction as quickly as possible and prove to you that Best Choice Products
Values their customers and experiences.
Sincerely,
Tasha Eastman
BCP Corporate Escalations