Had a problem with a part, asked to send it, but sent me a new complete order! They heads over heels to keep their customers happy!
Junk products they don't stand behind. Made our first and last purchase from this company! What a waste of money. Save yourself the headache.
Hi Danielle,
We are truly sorry that the item you received did not function as promised. We would like to take care of this for you and get it resolved right away. Please email your order number to escalations@bestchoiceproducts.com and we will see what we can do to resolve this situation to your satisfaction.
Sincerely,
Tasha
BCP Corporate Escalations
I received a artificial tree that was damaged by the carrier. Best Choice made good on the damaged product without hesitation,
After several times of not receiving all the parts, the company made good on getting us what we needed. Good product and good customer service
I received a fast and accurate customer service with no problem at all.
I'm veri sstified with their response
Great product and awesome customer service, I love this umbrella! Came with a small crack in the base and a new umbrella was sent within a week!
Got through to customer service right away with quick solution to the problem. Will use them again and again.
They are amazing - they really care about their customer and understand them / they went above and beyond to help me Solve my issue
I have been dealing with this website for years and they always are very accommodating when I have problems and are always able to fix the problem.
Chat representative resolve a problem with a defective part within minutes in a manner beyond expectations.
Very helpful. Customer Service is amazing. The toy SUV was perfect the remote wouldn't work and they were great at helping fix the problem.
Very accommodating and fair. Easy to work with. Made a wrong completely right. Would buy from again in the Future
Customer service was 10 out of 10! Staff knowledgable, nice and friendly! Was able to return a product with ease!
Hello Erica,
Thank you for your review and 5-star rating. We value your feedback.
Sincerely,
Tasha
BCP Corporate Escalations
Received a broken product and now I have to pack; print labels and ship it back!
And the costumers service don't make it easy.
Hi No,
First and foremost we do apologize that you received a broken product that you were told to ship back. This is not the experience we want our customers to have with our products. Please know that you do not need to send this item back to us. Please reach out to us directly at escalations@bestchoiceproducts.com and provide us with your order information. We will be happy to investigate your situation and resolve it to your satisfaction.
Sincerely,
Tasha
BCP Corporate Escalations
I've purchased from Best Choice Products and always received good products and great customer service!
I had a problem with a misfitting part. They happily and quickly resolved my problem. Very happy with there customer service.
Jerryzalean was very helpful and replaced product for free after doing problem diagnosis on the phone. New one arrived a few days later.
This company uses a bogus disconnected "256" number for San Francisco, REALLY? At least update. SCAM
Hi Dr L,
We're sorry to hear that you had an issue with contacting us. Our customer service line is 844-948-8400. Also, you can always reach us at our website Bestchoiceproducts.com. Our team is available 7 days a week to help with any issues.
Sincerely,
BCP Corporate Escalations
Overview
Best Choice Products has a rating of 4.6 stars from 286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Best Choice Products most frequently mention customer service, new umbrella and christmas tree. Best Choice Products ranks 12th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diana,
We sincerely apologize that you placed an order and never received it. This is definitely not the experience we want our customers to have when placing orders with our company. Please email your order number to escalations@bestchoiceproducts.com and we would be happy to look into your issue and get this resolved to your satisfaction as quickly as possible and prove to you that Best Choice Products values their customers and experiences.
Sincerely,
Tasha
BCP Corporate Escalations