Johann R.

Ordered a 10'x10" two-tiered umbrella. When it arrived I went to erect it and discovered that some parts were missing I emailed Best Choice products and explained why I was contacting them. I received an email from them the next day and they asked me to answer a few questions. I sent them back an email with the answers to their questions. The following day I received another email from them. They said they were very sorry for the missing parts however they have no spare parts but if I wanted they would send a complete new order to me and I was to keep the one missing parts. I received the new umbrella package within three days. I have never received such wonderful customer from anyone.