The clothes are super cute. Unfortunately some of them did not fit and when I contacted customer service they were awesome! My customer service rep was named Crisleah and she was phenomenal on getting my issue resolved.
I decided to share my experience with BELLIZO to maybe help someone out. I ordered a few dresses and tops from bellizo.com and I must admit I am very pleased with my shopping experience overall. The shipping didnt take too long, around 1 or 2 weeks, which is reasonable for products coming from quite far away. The clothes themselves were of good quality and looked really fashionable. I was very happy with the service as I was treated very nicely and recieved all the information necessary making the tracking process very easy to access. In my opinion BELLIZO offers a great shopping experience and deserves 5 stars.
This is the web I was looking for, sexy clothes and cheap too, I ordered 2 items with one coupon, Just paid 40 USD and got 2 pieces of swimwear, and i fell in love with this suits! Very true to size, amazing quality.
I had a great customer service experience with Bellizo. When I decided to return items for sizing issues they allowed me to keep the items and issued a full refund. They had a quick response time to emails and cared about my feedback - would order with them again!
I am extremely pleased that Bellizo has agreed to exchange a poor quality dress for a much better dress and I am certainly prepared to pay for the difference in price to obtain a more fashionable dress.
I therefore thoroughly recommend Bellizo as an internet provider of women's fashions.
My order was confirmed over 2 weeks ago, and I have not received a tracking number. I have emailed them 3 times just get a little help. They have not replied to me at all. Now, I don't even think my package will be delivered and they took my money out of my account as soon as I hit purchase. I will never order from this website again just because the customer service is absolutely ridiculous.
I ordered a bikini 3 weeks ago. When I pressed purchase my money was immediately taken from my account. It's taken 2.5 weeks to process my order, 5 days to package and now it has been "shipped" but when I look up the tracking number on USPS it has yet to make it to the Post Office. I highly recommend not purchasing anything from this website.
Also. If you look at other review sites for Bellizo, the reviews are the same and under multiple names. Not trustworthy.
Don't buy anything from Bellizo. The quality of clothing is absolutely sh! T! and one of the bra sets i got in a Large, it was that small it'd be lucky to fit a toy doll. Fabric is see through thin on items that look good quality on the site. TERRIBLE!
Hi Jo,
Thank you for bringing this to our attention.
We know how frustrating it was. We apologize if you felt that your case was not handled properly. We want to take the necessary action to prevent this in the future.
We sincerely apologize for the quality of the items you've received, rest assured that we are reporting the item with quality issues to our Quality control team to avoid complains and improved the quality of the items we sell. Rest assured that you are within your rights to request a return and our process is in no way to hinder you from returning the items.
Please note that this process is detailed in our Help Pages.
You may review our Return and Exchange Policy here: https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
There is no phone number and if you google the address it shows you a ups store in a strip mall. They only have an email address and the person i talked to did everything in her power to avoid giving me my refund. The website says they accept returns but the catch is you have to email them to get the return label and they never answer you. Complete scam.
Hi Nicole,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologize for what you experienced in your order. We will be doing our best to ensure that we could attend to your concerns immediately.
We totally understand how frustrating it was. We apologize if you felt that your case was not handled properly. We want to take the necessary action to prevent this in the future.
Rest assured that you are within your rights to request a return and our process is in no way to hinder you from returning the items. We ask photos to help you better by giving you a targeted solution to the issue you are experiencing.
Please note that this process is detailed in our Help Pages.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
We would love to work with you in fixing this. Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered 5 things, and one came as pictured and described. Everything else I ordered came not only in the worst and cheapest material but not even looking anything like the photo of what I thought I was buying. DONT even waste your money or time on this website. I WILL be making a youtube video about this scam...
Hi,
We're sorry to hear about the issues you encountered with the items you received.
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
My order was supposed to take 5 to 12 business days and it took atleast twice as long to receive my items. That wouldn't have bothered me except the dresses are poor quality. Poorly done hem on a simple black dress... one of my "dresses" is the Length of a shirt... Not worth almost $50 for 2 poorly made dresses! I probably won't waste my time trying to return them seeing as I see the reviews on their poor customer service and difficulty to contact. Just don't waste your time, go to Target or Marshall's hahaha
Hi Jordan,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We understand that you have been waiting for some time with regards to the resolution of your issue. Be assured that we are treating your concern with utmost urgency.
We know how frustrating it was. We apologize if you felt that your case was not handled properly. We want to take the necessary action to prevent this in the future. We're sorry to hear about your disappointment with the items you received.
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
Rest assured that we are doing our best to attend to your issues and complain as soon as we can.
We would love to work with you in fixing this. Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
I had a bad initial experience with Bellizo, but after sending a couple of emails they resolved my problem... I guess you get what you pay for... don't expect a great quality bathing suit for the amount
I ordered a bathing suit from Bellizo it took forever to come in the mail. When it came it looked NOTHING! Like the picture the material is crap and the size is all wrong and the color is gross! I tried emailing them a couple times and they don't get back to me
I bought three dresses in size Large thinking they would fit me. I was wrong, these dresses aren't made for girls who have a larger chest size and on top of that the quality is terrible, there was a whole in my dress even before I tried it on. Will never buy again, I was very disappointed, these dresses aren't made for girls with a body like mine.
Hi Maia,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologize if we failed to attend to your concern immediately, rest assured that we are working round the clock to answer all emails as fast as possible.
We're sorry to hear about your disappointment with the items you received that doesn't fit properly. We know how frustrating it is and we sincerely apologized for it. We understand where you're coming from and we are very sorry that the items you received didn't meet your expectations.
We understand that you have been waiting for some time with regards to the resolution of your issue. Be assured that we are treating your concern with utmost urgency.
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
I ordered a dress from them and it barely looked like the picture. Not long enough and almost see through. I can't wear it. Not to mention it took over two weeks to arrive
Nice clothes, but I few things are to small. I am trying to return the things that didn't fit, I have send 3 emails but they don't respons. So frustrated! I can't find a mobile phone number, so now I'm sitting here with the small clothes, there goes my money... thanks...
Hi Loureen,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We understand that you have been waiting for some time with regards to the resolution of your issue. Be assured that we are treating your concern with utmost urgency. We want to take the necessary action to prevent this in the future.
We sincerely apologize for the issues you encountered with the items you've received. Rest assured that you are within your rights to request a return and our process is in no way to hinder you from returning the items.
Please note that this process is detailed in our Help Pages.
You may review our Return and Exchange Policy here: https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
I ordered clothing and they were all see through. I tried returning and they never responded. I believe that they are trying to scam you for your money.
I had an issue with sizing but the customer service was awesome, very responsive and the solved my issue and refunding me back.
I'm very satisfied.
Thank you Bellizo!
I orderer a short 2 weeks ago and it's still in processing, I think when it will be shipped I will wait a long time again.
It's summer and I have to wait that my short arrive because my money is already taken, just annoying...
Hi Charlotte,
Thank you for your feedback.
We sincerely apologize for any inconvenience this experience has caused you.
In accordance to our goal of providing Quality items at the Lowest prices to our consumers, we work directly with our manufacturers, instead of having to go through a middleman. No dealers. No wholesalers. No high price tag.
To ensure that the items we receive from our manufacturers are complete and pass our Quality checks, orders need to go through our Processing period before shipment.
However, rest assured that we are doing the best we can to process and ship orders as soon as we can.
We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
DO NOT SHOP HERE! REPEAT... DO NOT SHOP HERE! I SENT AN EMAIL ASKING HOW TO RETURN ITEMS THAT WERE TOO TIGHT. THE REP SAID TO TAKE PICTURES OF TAG ATTACHED TO THE ITEMS BOUGHT AND SEND THE PICTURES THROUGH EMAIL. I SENT THE PICTURES AND RECEIVED NO RESPONSE! I HAVE EMAILED ON 4 OR 5 OTHER OCCASIONS AND STILL NO RESPONSE. THIS HAS BEEN GOING ON FOR TWO MONTHS. MY BANK IS NOW INVOLVED AND HOPEFULLY THIS COMPANY WILL SHUT DOWN DUE TO FRAUD AND SCAMMING PEOPLE OUT OF THEIR MONEY. ON THEIR WEBSITE... THERE IS AN AREA THAT STATES, SOMETHING TO THE EFFECT "WE ONLY WANT POSITIVE COMMENTS... PLEASE DO NOT POST NEGATIVE COMMENTS". HOW FUNNY IT THAT! NOW I KNOW WHY! YOUR COMPANY IS HORRIBLE AND YOUR CLOTHES ARE DISGUSTINGLY CHEAP! THE COMPANY DOES NOT DESERVE ONE STAR. THE ONLY REASON THIS COMPANY IS RECEIVING ONE STAR FROM ME IS BECAUSE I CAN NOT POST THE COMMENT UNTIL I GIVE THEM A RATING!
STEER CLEAR OF BELLIZO!
Before ordering, I made sure that returning was an option. I read that returning was an option within 2 weeks of receiving the items and you have to request the return through customer service.
I made two purchase orders totalling $202 and some change. I was very excited to receive the items but upon arrival, the material was very thin, see through, cheap, and unless you have the "model figure," the clothing doesn't fit right.
I requested a return through their customer service department (they don't have a phone number, everything is through email) and took dayssss to hear back. In order to return, they require you to provide photos of the items you'd like to return. I dont know about anyone else but I don't have time to do this, especially when I ordered over 10 items. When I want to return something, I want to return it period.
Finally, they offered two options for return. 1. I keep the items and receive a 50% refund 2. I return the items for store credit.
Don't say that your customers can return items for a full refund if this is not true! If you want me to lie about the reasoning for return so it "justifies" a full refund I can do that but hat kind of customer service is that? This place is a joke. I will never order through them again.
Overview
Bellizo has a rating of 2.9 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Bellizo ranks 158th among Women's Clothing sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
We're sorry to hear about the delay you've experienced in receiving your order.
Should you wish to get more information on our Processing and Delivery Time frames for your location, kindly refer to this link:
https://www.bellizo.com/article/delivery
We're confident in our desire for our Customer's full satisfaction and see no point in manipulating the reviews we get. Rest assured that with your understanding and cooperation, you too may also receive the same care and attention our other customers have already received.
We would love to work with you in fixing this. Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.