BellelilyReviews 922

DO NOT BUY ANYTHING FROM THIS COMPANY. The dress I got was very poor quality and looked nothing like the picture. It's VERY thin. So I emailed them asking if I could return them and get my money back.

This was their response to me asking that:

Dear customer,

Sorry for the late reply and the trouble caused to you. For the items you mentioned, is there any chance you can keep them to your friends or family members who fit them?

The international shipping fee is a little expensive and the shipping may be on your side if you start a return.
It costs too much to send them back.
For the inconvience, we could offer amazing discount for your next order. Could you accept our sincerity?
Your support and understanding will be highly appreciated

I wrote back and decline and asked for my full refund.

This was their response after I declined "the amazing discounts"

Dear Customer,

Sorry for the inconvenience and troubles.

For the inconvenience, we can refund 10% of the items for you.

Could you accept our sincerity?

Waiting for your reply.

Still no refund and now they won't answer my emails

I bought two items, received the one item which was great... them received another package and it was some complete different shirt size XXL when the shirt I ordered is way different and a size MEDIUM then I send them pictures of the shirt I received like they asked me to do, them they respond with "we can give you a 20% refund to fix the problem" like WHAT?!?!?! NOOOO I want my full REFUND back! I cannot wear that big of a shirt, and it's not the shirt I ordered! I'm super frustrated... I would not recommend shopping through them.

This website is an absolute joke! Bought items in May 19, they were not true to size, nor did they look anything like the website displayed! Obv, a refund was wanted - all sent back in June. I was told to send back recorded delivery, (extra £20 spent) which I done, provided this website and PayPal with the tracking number from Royal Mail - so this went on months, every few weeks I would email enquiring about refund, same thing always said - package still isn't received'! WELL, few days ago (October) the parcel was delivered back to my home address on Northern Ireland, they refused it! & now, offering a 5% refund. NO CHANCE! Nearly 4 months later. The most unprofessional website, selling clothes and shoes that are horrendous! The shoes where covered in yellow sticky stuff! Please, never spend your money on this website!

I think the photos online do the clothing more justice than they deserve. I ordered from this company and then immediately read a bunch of bad reviews. But I received all my shirts today, within 2 weeks. I bought 7 shirts and really liked 6 out of the 7. The one shirt just looks extremely cheap and I doubt I'll wear it. Don't expect great quality, but the shirts are all fun and unique and I'll enjoy wearing them for as long as they hold up.

I own a boutique & made the mistake of thinking it is like my other wholesalers & wld receive my order promptly... NO! Its awful customer service, the orders ships out separately over weeks and your items arrive months later. In my case after Oct Breast Cancer Awareness fundraiser in my store. Im out sever hundred dollars & I have no product.
They dont allow reviews on their site, so hopefully more ppl read these. I wish I had done my research before ordering, its not clear anywhere on their site it comes from China... I will just stick to my known wholesalers from now in. Expensive lesson for me.

My items didn't ship until a month after I ordered. And it's been two weeks since they shipped and I still have yet to receive my items... the customer service is terrible as well. It's the same automated message every time you contact them and they can only be contacted through email. I'm so disappointed. No wonder why items were so cheap. I guess you get what you pay for... I will never recommend or buy from this company again.

I can't express how frustrated the past two months have been! Yes, I have been trying to return my items for the last TWO MONTHS! I spent well over $100 on items thinking I can simply return the items that don't fit me... Um no. At first they were going to accept all of my items as a return ONLY IF I TRIED THEM ON AND TOOK PHOTOS OF MYSELF AND GIVE THEM MY BODY MEASUREMENTS! After I refused to give them photos of me and my body measurements, they decided to tell me that out of my 10 purchased items, the only one that is "suitable" to return back is the one that I wanted to keep. WTF?!?!? And to make matters worst they said that I would only get 20% back off that one "suitable" item. I also have an email of them telling me to give the unwanted clothes to family and friends instead of returning it! I have kept all my emails and will not stop until I get 100% of my money back for ALLLL OF MY ITEMS. Please note that after multiple emails of trying to make my return, they have not provided a return address! NOT ONCE. This horrible "customer service" and pretend "return policy" needs to be shared with the public! No one should be shopping from Belle Lily under the impression that they can buy with confidence and make returns with ease. This is THE ULTIMATE WORST COMPANY I EVER HAD TO DEAL WITH. I WANT 100% REFUND FOR ALL OF MY ITEMS AND I WANT A RETURN ADDRESS!