BellelilyReviews 922

They have so nice and cute pictures of the clothes on their websites for reasonable price. When your merchandise arrives, it is not what you saw in the picture. So poor quality, sizes doesn't come as true sizes for some of merchandise I ordered. They even changed my ordered size and sent me a different one, which doesn't fit. When I wanted exchange or return, they don't want to do it and the shipping cost is expensive. They are asking for pictures of the products, for my size bust/waist/hip and when I provide everything they offered 10% refund and discount coupon for next order, which is insane. Communication with customer services is taking really long time, it is time consuming with no results. I will never order anything from them again.

I was skeptical! I was like this stuff is so cute, but is this a scam? NO! I ordered 15 items, 2 suits, a hat, and rest tops! Every Thing was beautiful! Ive had so many compliments! The suits run small so I ordered a Large. THE TOPS DO RUN BIG. Evn though i got a medium, they fit a tad big but i like to tye the end of my shirts in a knot. The hat is gorgeous... o couldnt believe the price i paid... it did take a while to get it... a month exactly. BUT CUSTOMER SERVICE answered my questions as soon as they could... during the panademic, it did put a delay on shipping, and affected their warehousing and cutomer service. I am so happy though.

It took over a month for my order to get here and when it did it wasn't the right items.And they won't send me the item I didn't receive. They are only giving me a 20% refund.

I bought a husband shirt a little big so that I could tie a knot at the bottom and wear it with some cute sandals and jeans. What I got was a shirt too small and they said that it is what it is. It felt like a large and it was suppose to be a 3x. They said it is, no it is not. I've bought shirts my size and a little bigger so it would be baggy. This was a large. There service is terrible and they don't do refunds. Screw them. Don't buy.

If I could give zero stars I would. They have absolutely no customer service whatsoever. My friend and I both spent roughly $70 on shirts at the same time, they were purchased over 30 days ago. Both of our tracking info says the same "as if April 16th they were picked up by a carrier in California"... there has been no update since then and I have received other packages from places further. We have emailed, messaged and tried to call and keep getting the same runaround. There is no option to request a refund and these people have taken so much money and not delivered their product. Do not get scammed by them like we did.

I put in an order on 4/6/2020. (You are unable to make an order without making an account or putting in your email address. At the time I only put in my email address so I didn't have an account to look back on for my order) when I ordered I paid through PayPal. So once the order was paid, PayPal sent me a receipt showing where my order was paid in full. I never received a confirmation email from belle lily letting me know my order was put in. So I waited till 4/20/2020 and I still had not received anything from them. I contacted the customer service and informed them that I was trying to find my package and just wanted to know when the delivery date was going to be. I never heard back from them for 2 days. I emailed them again and they responded asking me for my order number. I informed her of my situation where I didn't have an account so I can't look back at my orders and I never received an email from them to get my order number. They responded 2 days later with an automated email giving me steps on how to return packages... I then emailed them again informing them that I'm not trying to return a package I'm trying to find mine and never heard back from them. So then the following day I emailed them again requesting to get the info or my money back. They then replied (almost two days later) asking for the same information that I gave them in the very first email that I sent them or told them that I didn't have. (date order was placed, my full name, and order number) I understand with COVID-19 that it may take longer to get my package but all I'm asking is for an update on my order and they have done nothing but either ran me in circles or just don't respond... I will never order from them again and I hope that I either get my package in or my money back. I hope this info will help save some people from the headache that I am having to go through!...

I ordered a swimsuit in April 6th. It is now April 28th and I haven't received anything! I am very annoyed. I should have checked the reviews before I ordered. There is not tracking your order as it never updates despite days of trying to figure out when I may get my swimsuit that I have been waiting over 20 days for. I am sure glad I didn't pay to have my item shipped faster because I see that it wouldn't have mattered from other reviews left.

If I could give zero stars, I would. I have never written an online review for anything but this company is the most ridiculous thing ever. All the items I got were terrible and unwearable... nothing like the pictures. When I addressed this several months ago w/ pictures, they offered me a 10% refund or coupon code. Clearly not needing a coupon code b/c I'm never spending another cent w/ them, the 10% was kind of disrespectful. Back and forth over 2 months, we finally settled on a 25% refund. However, they only refunded the 4 items I greatly complained about b/c they were nothing like the pictures (but ALL the items were awful). Either way, they have basically told me too bad and if I wanted to ship it back to China, they would refund the full amount. W/ their dishonesty in advertising, I'd be afraid to pay that much to ship it back and never get my money back anyways.

I ordered the buffalo plaid shoes. I got them in great time, this is the only reason I give them 1 star. The fit was terribly big both in length and in width. I emailed them IMMEDIATELY. They then asked for proof that they were big. So I sent two pictures to prove that they were ridiculously big. Then then asked for me to ask my friends if any of them could wear them. I was already asking since it seemed apparent that they were not into great customer service. I didn't have anyone that wanted them or were a size up from me. After telling bellelily.com this then then told me that it would cost too much to return them and they would only refund me 10%! What a joke! You can bet money that I will never purchase a thing from this company again!

I wouldn't even give them 1 -Star but that is not option. Refrain from doing business with this company. Absolutely no customer service. They refuse to answer any of my emails beginning in mid-December. My son ordered a necklace and received the incorrect necklace. Attempted to contact them via email on several occasions. No response. I wish we would have read the reviews on this joke of a company before he ordered. Fool me once but not again. DO NOT ENGAGE DOING BUSINESS WITH BELLE LILY.