FOund your company on line and was looking for anew bed for my teenage son. Great price that included mattress and headboard. I ordered on line and phoned a few days after to discuss delivery. Very helpful and driver phoned my mobile to advise actual time.
Took a few minutes to set up and my son is over the moon as he has had same bed (part bunk bed) for past 10 years
I would thoroughly recommend this company
Good value for the cost. Courier gave good contact for delivery and turned up when he said. Bought the brown ottoman style bed with sprung memory foam mattress. Was easy enough to put together even by myself. The bed is solid and the mattress once unrolled and formed was quite a comfy sleep. Considering the price paid can fault have paid 3 times the cost for just a mattress before and cant say got any better sleep.
Bought king size bed with drawers, the quality of the material is very bed, beds drawers are not strong at all, head board is flimsy and make noise when try to sleep on the bed, I called them few times to return but they are keep disconnecting the phone. In the attached picture from the web bed looks nice but not strong at at all
I am not recommending any one to buy this bed with drawers
This is the second double bed I have purchased from beds.co.uk - the first was for my daughter, delivered on time and so comfortable that I decided to buy the same one again, in a different colour for myself - delivery and service was impeccable!
I so happy with my 2 double divan beds I had delivered today excellent value for money,, would defiantly use beds.co.uk again, delivered like the company said the deliver driver was so helpful and friendly
Hi there, Its great to hear you are happy with your items.
Excellent quality product at an amazing price. Super comfy mattress. Delivery was as described and prompt. Highly recommended. I had to change the delivery address but this was handled efficiently and all went to plan.
Ordered a super size king at a rock bottom price. We speculated the mattress would be cheap etc but wow we were well chuffed... The bed is MASSIVE and the quality of the mattress was outstanding for a complete price of just over £300.
Superb service, great communication and straight forward delivery. Many thanks for my restful nights
Really great company, quick and efficient service and even put us in touch with the courier to organise a delivery date that suited us. The bed itself is great quality and meets our needs perfectly. Excellent price too! Thanks:-)
Do not order from these, they take your money then use different delivery companies to send the mattress and the frame... communication is poor... ending up with mattress delivered one day and no sign of the frame... still waiting
Hello,
I have taken a look into your order and can see the mattress and bed were delivered by different couriers, they were supposed to be delivering on the same day however the frame courier was delayed by one day. For this we sincerely apologise, we use different couriers to make the delivery process as quick and efficient as possible for our customers, and can only apologise that this was not the case for yourself.
I would like to discuss your experience with our company in more detail, if you could send your contact details across to terri@beds.co.uk that would be highly appreciated.
Kind regards,
Terri
By far the best bed and mattress we have ever had and best value for money. Can only say great thing about this company, easy to order, quick delivery and most of all the best quality. Would definitely recommend!
Great quality for a great amount of money. I only used this online shop for the first time, but would definitely recommend it to my friends. Very easy to order, fast delivery, didn't have any issues with the quality.
Bought a Ottoman Bed, from there site on Ebay, delivery was very good, as described, some a little heavy, and may require 2 to take up the stairs, but packaging of the product, was excellent, after reading the instructions, then checking everything was there started the process of putting the bed together, in all easy process, went wrong once, my mistake, but nothing major, would say all done and dusted in a couple of hours.
Now up, for the price I am extremely pleased, it comes across as a quality product, and the price, was one of the best I found on the internet.
One Happy Customer.
Although we were not impressed initially with either the Rattan furniture, or the customer service when a query was raised, a further telephone call retrieved the situation with a promise of replacement furniture, and an offer to assemble the chairs when delivered. They carried out that promise and we now have the furniture we originally hoped for. So as said the company did get it right in the end.
The mattress purchased is lumpy and completely uncomfortable, you can feel the springs through it. To make this worse you are offered a partial refund, but only if you leave them a 'raving review. So don't believe the good rating and reviews
We bought a bed in good faith, the divan was broken, the mattress and headboard was the wrong ones. You can only contact customer services via email so have to wait 48 hours for response. Which arrived. The new divan was delivered very poor quality and no holes for the wheels, had to make the holes myself and the mattress and headboard not exchanged. Speaking to the lady who arranged the divan exchange She advised this happens all the time they don't deliver what is in the picture.
I have emailed about this and again no reply.
Do yourself a favour pay a bit extra and get the bed and customer service you deserve.
Hello,
We would like to get this resolved for you. To investigate your order we would need a postcode or order number. Please call us on 0121 526 7305 to get this resolved.
Kind regards,
Terri
Just had a second divan delivered, first one was 3 years ago and still going strong. Easy website, great price, and delivered when they said by a very nice helpful friendly gentleman... for the price they are fantastic
I ordered my bed online and rang them a few days later as i had read bad reviews. I received my confirmation by email and during my phone call booked my delivery slot. Emailed the day before to. Check all ok for delivery and got a personal phone call and email. Delivered on time. Great mattress and divan. Very pleased as these were twice the price in dreams.
Fantastic value for money, purchased a ottoman bed and foam mattress for my teenage daughter, she says it is incredibly comfortable (a compliment from a hard to please teenager!). Would definitely buy from again!
A Positive experience, pleased with product, only minor reservation being that feet on bed could be improved. Good delivery, received efficiently and in good time. Bed is attractive, comfortable and good value for money.
We have ordered a king size bed with mattress, it was very easy and convenient to schedule the delivery for the required date. Delivery turned up on time. Easy to assemble, no missing parts. Good value for money.
Overview
Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
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Hi Zeeshan K., Thanks for your feedback I am very concerned to learn of you feedback as I have checked our analytics feed via the sales and after sales call line and can not see any calls dropped, I am sorry to learn that you are faced with issues when sleeping on the bed. Please reach out to via resolutions@beds.co.uk so i can look into this.
Best Wishes
Julie.P
Beds.co.uk Customer Satisfaction Team.