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Review of Beds.co.uk

Beds.co.uk reviews

706 reviews
Wolverhampton, WMID WV1, GB
Tel: 0121 568 7126
sales@beds.co.uk

706 Reviews From Our Community

Service
44
Value
39
Shipping
43
Returns
22
Quality
40

All Reviews

alexanderw30
1 review
2 helpful votes
1/12/18
Excellent construction, easy to follow instructions great priced item, easy to order and arrange delivery which you can choose time am/pm and date.
this is our second purchase we have purchased this for our son.
aimeet9
1 review
1 helpful vote
1/12/18
Great value for money. Was delivered very quickly. All flat packed but was not too difficult to put together.
sharonh158
1 review
2 helpful votes
1/12/18
After ordering bed and mattress it got delivered in great time ..... Best night sleep my husband and I have had in long time. .... great price
You want a great bed cheap this is the place to buy from great value
deniss84
1 review
7 helpful votes
1/10/18
Ordered a £100 pounds mattress as I was short on money at the time of the order and needed a mattress delivered ASAP. The mattress online looked brilliant for the price they charged and it said it contained both springs and and foam.

Now I understand that the description says that 'colour and stitching might differ' and I would've been okay with the mattress being of a different color and/or having different markings on top of it, but this is certainly NOT what I've ordered. It's a springs-only mattress, thinner than the one ordered and of an entirely different build.

I've tried to ask for a refund, but they've said that I've got the right product and it just has different colors and stitching. Apparently they use the 'different colours and stitching' to basically say 'it's the same model' excuse whenever they deliver something else.

James, the agent to whom I spoke about the issue, said that he apologizes and one of the offers he made me is a £10 refund and 10% discount for a future order, which means he agreed with me that it was a missell and/or they've delivered the wrong item. When I've asked for a full refund in exchange for the mattress, he started saying that I've got the correct mattress and therefore will charge me £50 for the transport of the product, which is half of it's price!

It's been (yes, I've double checked) almost 30 hours since I've told James that I feel scammed for not being able to get my money back for a product I didn't order and he is still yet to reply to me.

DO NOT BUY FROM THESE GUYS!

This is what I've ordered:
https://beds.co.uk/media/catalog/product/cache/1/thumbnail/290x290/9df78eab33525d08d6e5fb8d27136e95/s/p/springa.jpg

And this is what I've got. Scroll down to see all 4 pictures.
https://imgur.com/a/kyJqG

So now I'm stuck with this mattress that I do not want and it's certainly NOT what I've asked for.
Service
Shipping
Returns
Quality
saraha175
1 review
1 helpful vote
1/6/18
Brilliant service, fast delivery and service, kind and friendly staff. They clearly care about their customers
jennyb81
1 review
1 helpful vote
1/4/18
Our bed frame was easy to put together. The mattress is comfortable. No problems. Good value for money.
ilidioi
1 review
1 helpful vote
1/4/18
Great quality bed at a great price. I've been struggling with back pain for a while but when I got my new bed all that was a thing of the past.
amandas286
1 review
1 helpful vote
1/4/18
My experience of using Beds. Co.uk was great ! Easy purchase through friendly and helpful warehouse staff and delivery drivers. Products are great too!
kalsumak
1 review
1 helpful vote
1/4/18
Quick and efficient delivery on a Sunday which was perfect for me, just after the Black Friday sale.
benz15
1 review
1 helpful vote
1/2/18
Good quality double bed which was delivered very promptly. Would not hesitate to recommend this company to anybody.
camillel18
1 review
3 helpful votes
12/29/17
The delivery man refused to take the item upstair. Called to complain the guy on the phone said theres nothing he can do. He only works on the phone. Worst online shopping experience.
mirelaa
1 review
1 helpful vote
12/21/17
Very comfortable bed, prompt delivery. Excellent contact with seller. I am very glad with this bed.
roberth441
1 review
1 helpful vote
12/21/17
Excellent value the cheapest i could find online , good quality bed and mattress, very prompt delivery arrived the following day, excellent customer service they even called me to make sure the order was in good order.
abbiew6
1 review
0 helpful votes
12/20/17
Overall the bed is really comfy however, it didnt look like the picture online for example in the picture it looked white but when it arrived it was an off yellow colour.
navaneethb
1 review
1 helpful vote
12/19/17
I was very impressed to be frank. Value for money. Hassle free service. I would surely recommend Beds.co.uk for others.
jessicac236
1 review
1 helpful vote
12/19/17
Great bed and service. Fab.

Xxxxxx thanks......................
Easy to put up. Quality bed #great

Xxxxxxxxxxxx xxxxxxx xxxxxxxxxxxxx
soniab40
1 review
1 helpful vote
12/19/17
Very happy with this purchase - fast delivery, the bed was easy to assemble and it is robust enough. It also looks nice. Mattress is very comfortable.
I do not give 5 stars as I ordered the bed in brown and it was delivered in black
callums14
1 review
0 helpful votes
12/19/17
A very efficient service backed up by a prompt delivery. The bed was exactly as ordered, easy to assemble AND very comfy. Would highly recommend!
oirama
1 review
2 helpful votes
12/19/17
Great service, competent delivery workers and great quality for the price, was a little afraid of buy a bed from internet but I couldnt be more satisfied, the memory foam is really soft and give a great sleep time
thomasr194
1 review
7 helpful votes
12/18/17
i bought 3 beds from them in October. a double and 2 singles.
double bed story first.
the double bed base was damaged and i reported it straight away. it is now December and i still haven't got a replacement. last week ( 14th December they sent a base which was a different one from what i ordered) and they had to collect the damaged base. they left the damaged base and removed the 2 single beds (one which was made up) from a different bedroom and left the damaged base.
single beds now.
i ordered upgraded mattresses and received one of what i ordered and another completely different and the incorrect size. i never noticed this until i started building them up which was 2-3 weeks after i received delivery of them ( i was on holiday) i have been trying to have it replaced and today 18th December Boyce with no second name as i did ask and he refused to give me his full name after i asked for a manager and he told me that he was the manager,well Boyce kindly told me that as i didn't report it within 14 days he cannot exchange it for the original one i paid extra for and i would have to buy another.
completely unprofessional in every way you could imagine. stay well clear of this company. and for the record, i never complain and this is my first review written

Tip for consumers: buy elsewhere

Service
Value
Shipping
Returns
Quality
shann1396
1 review
2 helpful votes
12/18/17
I am utterly disgusted by the level of service I have received from Beds.co.uk.

I placed an order on Cyber Monday (27th November) for an Aimee Day Bed hoping to receive it by the end of that week. Instead, I received a normal type single bed on Thursday 30th November. To add, I was given a delivery time of between 10-5pm and the delivery man has the audacity to call me in a rude manner just before delivering the bed 45mins after the 5pm window, I was initially given. Not only was the wrong bed delivered, but it was also delivered late. What kind of disservice is this?

As this was the wrong order, I called customer service for an exchange. On calling customer service, I received again a poor level of service from Ray, who gave a nonchalant approach to resolving the situation and was very unhelpful and reluctant to put me through to a manager. He was very unapologetic and RUDE. It took me calling customer service 3 times and spending 1 hour combined to get an exchange arranged. Once an exchange was in place, and the new bed was delivered, it was again the wrong bed, this time the Pandora Day Bed was delivered and not the Aimee Day Bed. I spoke to Charlotte who reassured me that she was going to look into this case and get the situation resolved, I have not heard from Charlotte since Dec 6th and spending 34 mins on the phone to her. She promised that a full refund will be given and also compensation. I am still waiting for the latter.

I have since spoken to Sophie/ Amy who have both not really solved the situation per say and have said they will call/ pass the message onto Charlotte/Sophie and I am yet to hear from a senior manager about the rubbish service I have received.

It's such a shame that this has happened because I genuinely need a bed and have needed it since I placed the order, and have been without a bed for that duration of time too. But its actually sad to know that there are companies like yours who actually don't even give a damn about the aftersales care of your customers. I used to work in home furnishings and know how the process works and this is by far unacceptable. Its been nearly 3 weeks since I place this order to no avail of a bed!!

DO NOT PURCHASE A BED FROM HERE. THEY ARE INCOMPETENT AT GETTING ORDERS RIGHT AND DO NOT PUT THE CUSTOMERS FIRST OR SYMPATHISE WITH THE CUSTOMERS.
anitam58
1 review
1 helpful vote
12/17/17
Delivered on time and great bed with good underneath storage. Teenage Son delighted with bed and he is not easily pleased.
lindah349
1 review
0 helpful votes
12/16/17
A very good solid bed. Delivery was excellent and matress very comfy. Would defiantly recommend the seller and bed...great value for money
christinew93
1 review
0 helpful votes
12/16/17
Very prompt service and economic purchase although price does reflect quality. Good customer service.
emmam126
1 review
0 helpful votes
12/16/17
Easy to use site, quickly delivered and the bed was a as expected. It was a little small but I feel it reflects the price I paid

Customer Questions & Answers

Helpful answer 1
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Answer:

Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U.K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri

By Beds r., Beds.co.uk Representative
Helpful answer 1
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you should be suspicious

By DON J.
Helpful answer 0
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Answer:

Hello there Im Really sorry that some of the negative feedback that has been written on here has put you off from purchasing from us. Please see our updated reviews here ..https://www.trustpilot.com/review/beds.co.uk We are a multi million pound company and we dispatch over 5000 deliveries per week and we hold our hands up to slight complications on a handful of the orders. But we really hope you give us a chance to show you that we are a very efficient company with very nice reasonably priced high quality products. Kind regards Charlotte Beds.co.uk

By Beds r., Beds.co.uk Representative
Helpful answer 0
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Answer:

Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.

By Beds r., Beds.co.uk Representative
Helpful answer 0
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Question:
Answer:

Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.

By Beds r., Beds.co.uk Representative
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Answer:

Hello Mel, I can confirm, customers are eventually happy with there products. Majority of the time it is down to a personal preference that the customer does not like there product, but as soon as we find a product suited to the customer, the customer is then satisfied. Customer satisfaction is always our number one priority. Kind regards Jamie Beds.co.uk

By Beds r., Beds.co.uk Representative
Helpful answer 0
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Takes well over 20 minutes at times. Disgraceful!

By Lou M.
Helpful answer 0
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Sent them an email last week as I don't think that I have received a memory foam mattress as advertised, still no reply. Will advise trading standards next week if no response and follow up with small claims court if necessary

By Kenneth F.
Helpful answer 0
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Hi, Thank you for your message, I can assure you that your order will be with you if it is not already. Please email me directly on resolutions.beds@gmail.com or call our aftersales team on 01215687126 and ask for Tom, I will be more than happy to assist you further

By Beds r., Beds.co.uk Representative
Helpful answer 0
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Answer:

Hi there Ling, Could you please e-mail me with regards to your issue, My direct e-mail is julie@beds.co.uk. Regards. beds.co.uk.

By Beds r., Beds.co.uk Representative
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