Beds.co.ukReviews 829

I called up to ask a few questions about the bed I was interested in, as the price was excellent, but personally I prefer talking to someone when purchasing, especially larger items. I find it just makes things easier.

The lady I spoke to, Sarah C (Support Team) was extremely helpful and friendly. In fact without her input I probably wouldn't have bought the bed I did today. She took the time to explain the details, offered to check stock etc. asked if I wanted to do the sale over the phone, and was really patient with me while I sorted out my banking details.

Nice one Sarah really appreciate the help! If anyone I know is looking to buy a bed in future i'll send them your way.

Kind regards, Luke (A fellow aol user) x

I would like to mention that if you have a flat please ask them on delivery policy. It was our first time ordering a bed from there. It was delivered outside our buildings and we were told to get the bed of the van with the matress because he will no deliver it further. When we asked why he replied in anger that he "works alone" and can not do it by himself. When we said that he needs to deliver the matress atleast to communal area, he chucked the matress and the bed outside our block and left while swearing and calling us names. I got in contact with company and they did not do anything about it, worst thing is was that they promised that the manager will call back. Some of our neighbours has helped to deliver it into our apartment but then we found out that the matress was too small. When we asked to get new matress they have stated that new one will be sent out however nothing arrived. I called back again and they completely forgot. When the matress arrived they placed it in communal area that time however told me that I need to bring the original matress down and did not even help me. I notified them that I had surgery after hernia and they completely did not care. Managed to swap it over with help of neighbours. This was the worst experience I have ever had with the company and I will never purchase anything from there again.

Bought a bed as advertised on the web site, on the strength of the good quality mattress advertised and pictured. Totally different mattress sent and beds.co.uk refusing to budge saying its the right one, even after I sent them pics, PAY CLOSE ATTENTION TO THE " FABRIC SHADE AND PATTERN MAY VARY" Conned.
Worse quality mattress I have ever seen. Now looking more money from me to upgrade the to a half decent one. Joke. AVOID like the plague, Pity I couldn't give 0 star rating. Beware what you see is not what you get..

I spoke to Zak on the phone as I also needed to order some replacement slats. He answered my queries, placed my order and scheduled the delivery for me all with no fuss, thank you very much Zak! This is the 4th time we've ordered a bed from beds.co.uk and they are all great quality at a price that's a third of what you'd normally pay elsewhere!