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Review of Beds.co.uk

Beds.co.uk reviews

671 reviews
Wolverhampton, WMID WV1, GB
Tel: 0121 568 7126
sales@beds.co.uk

671 Reviews From Our Community

Service
43
Value
38
Shipping
42
Returns
21
Quality
39

All Reviews

camillel18
1 review
3 helpful votes
12/29/17

The delivery man refused to take the item upstair. Called to complain the guy on the phone said theres nothing he can do. He only works on the phone. Worst online shopping experience.

mirelaa
1 review
1 helpful vote
12/21/17

Very comfortable bed, prompt delivery. Excellent contact with seller. I am very glad with this bed.

roberth441
1 review
1 helpful vote
12/21/17

Excellent value the cheapest i could find online , good quality bed and mattress, very prompt delivery arrived the following day, excellent customer service they even called me to make sure the order was in good order.

abbiew6
1 review
0 helpful votes
12/20/17

Overall the bed is really comfy however, it didnt look like the picture online for example in the picture it looked white but when it arrived it was an off yellow colour.

navaneethb
1 review
1 helpful vote
12/19/17

I was very impressed to be frank. Value for money. Hassle free service. I would surely recommend Beds.co.uk for others.

jessicac236
1 review
1 helpful vote
12/19/17

Great bed and service. Fab.

Xxxxxx thanks......................
Easy to put up. Quality bed #great

Xxxxxxxxxxxx xxxxxxx xxxxxxxxxxxxx

soniab40
1 review
1 helpful vote
12/19/17

Very happy with this purchase - fast delivery, the bed was easy to assemble and it is robust enough. It also looks nice. Mattress is very comfortable.
I do not give 5 stars as I ordered the bed in brown and it was delivered in black

callums14
1 review
0 helpful votes
12/19/17

A very efficient service backed up by a prompt delivery. The bed was exactly as ordered, easy to assemble AND very comfy. Would highly recommend!

oirama
1 review
2 helpful votes
12/19/17

Great service, competent delivery workers and great quality for the price, was a little afraid of buy a bed from internet but I couldnt be more satisfied, the memory foam is really soft and give a great sleep time

thomasr194
1 review
7 helpful votes
12/18/17

i bought 3 beds from them in October. a double and 2 singles.
double bed story first.
the double bed base was damaged and i reported it straight away. it is now December and i still haven't got a replacement. last week ( 14th December they sent a base which was a different one from what i ordered) and they had to collect the damaged base. they left the damaged base and removed the 2 single beds (one which was made up) from a different bedroom and left the damaged base.
single beds now.
i ordered upgraded mattresses and received one of what i ordered and another completely different and the incorrect size. i never noticed this until i started building them up which was 2-3 weeks after i received delivery of them ( i was on holiday) i have been trying to have it replaced and today 18th December Boyce with no second name as i did ask and he refused to give me his full name after i asked for a manager and he told me that he was the manager,well Boyce kindly told me that as i didn't report it within 14 days he cannot exchange it for the original one i paid extra for and i would have to buy another.
completely unprofessional in every way you could imagine. stay well clear of this company. and for the record, i never complain and this is my first review written

Tip for consumers: buy elsewhere

Service
Value
Shipping
Returns
Quality
shann1396
1 review
2 helpful votes
12/18/17

I am utterly disgusted by the level of service I have received from Beds.co.uk.

I placed an order on Cyber Monday (27th November) for an Aimee Day Bed hoping to receive it by the end of that week. Instead, I received a normal type single bed on Thursday 30th November. To add, I was given a delivery time of between 10-5pm and the delivery man has the audacity to call me in a rude manner just before delivering the bed 45mins after the 5pm window, I was initially given. Not only was the wrong bed delivered, but it was also delivered late. What kind of disservice is this?

As this was the wrong order, I called customer service for an exchange. On calling customer service, I received again a poor level of service from Ray, who gave a nonchalant approach to resolving the situation and was very unhelpful and reluctant to put me through to a manager. He was very unapologetic and RUDE. It took me calling customer service 3 times and spending 1 hour combined to get an exchange arranged. Once an exchange was in place, and the new bed was delivered, it was again the wrong bed, this time the Pandora Day Bed was delivered and not the Aimee Day Bed. I spoke to Charlotte who reassured me that she was going to look into this case and get the situation resolved, I have not heard from Charlotte since Dec 6th and spending 34 mins on the phone to her. She promised that a full refund will be given and also compensation. I am still waiting for the latter.

I have since spoken to Sophie/ Amy who have both not really solved the situation per say and have said they will call/ pass the message onto Charlotte/Sophie and I am yet to hear from a senior manager about the rubbish service I have received.

It's such a shame that this has happened because I genuinely need a bed and have needed it since I placed the order, and have been without a bed for that duration of time too. But its actually sad to know that there are companies like yours who actually don't even give a damn about the aftersales care of your customers. I used to work in home furnishings and know how the process works and this is by far unacceptable. Its been nearly 3 weeks since I place this order to no avail of a bed!!

DO NOT PURCHASE A BED FROM HERE. THEY ARE INCOMPETENT AT GETTING ORDERS RIGHT AND DO NOT PUT THE CUSTOMERS FIRST OR SYMPATHISE WITH THE CUSTOMERS.

anitam58
1 review
1 helpful vote
12/17/17

Delivered on time and great bed with good underneath storage. Teenage Son delighted with bed and he is not easily pleased.

lindah349
1 review
0 helpful votes
12/16/17

A very good solid bed. Delivery was excellent and matress very comfy. Would defiantly recommend the seller and bed...great value for money

christinew93
1 review
0 helpful votes
12/16/17

Very prompt service and economic purchase although price does reflect quality. Good customer service.

emmam126
1 review
0 helpful votes
12/16/17

Easy to use site, quickly delivered and the bed was a as expected. It was a little small but I feel it reflects the price I paid

haleemi
1 review
0 helpful votes
12/15/17

Very pleased with the velvet bed with mattress as described but better.
I would certainly recommend this product without any hesitation.
Delivery and service second to none.

jaspreetj1
1 review
1 helpful vote
12/14/17

Fantastic amazing solid bed. Very happy, quick delivery excellent build qualit6 very stylish and comfortable bed

adriennem22
1 review
0 helpful votes
12/14/17

Quite happy with my purchase. Delivery was as promised. Mattress perhaps not as firm as I wanted, advertised as firm but felt quite soft if you sit at the edges but comfortable when you lie on it and super thick! Bought the 2000 sprung pocket mattress.

daanyaalp
1 review
2 helpful votes
12/14/17

Great matress and bed frame was good too. However I ordered a headboard and there was nothing to attach it on the bed. Everything else was good.

nigels33
1 review
1 helpful vote
12/14/17

Very comfortable bed. Would recommend this fabulous company. And I don't take things lying down! Easily delivered and set up too!

michaelb621
1 review
1 helpful vote
12/14/17

Great product great price so comfortable and very quick deliver would recommend this product to anyone looking to buy a new bed

carolw158
1 review
1 helpful vote
12/14/17

Good service . Good delivery . Is good value for money would recommend this company. The delivery drivers are very helpful

rickg75
1 review
2 helpful votes
12/14/17

I ordered a super king size mattress from beds.co.uk at an incredible price, which was much cheaper than any other store I had looked at. I was extremely satisfied with my purchase when it arrived and the friendly delivery man very kindly hiked the mattress up 2 flights of stairs to my flat. The mattress came with a five year guarantee, which is also much better than any competitors. I would definitely use beds.co.uk in the future and would highly recommend them to anyone considering purchasing anything from them. 5 STARS!

katem127
1 review
1 helpful vote
12/14/17

I bought a memory foam mattress and bed frame - was easy to put together and is super comfy and looks good. Service was reliable and fast. Would def recommend.

adrianw43
1 review
1 helpful vote
12/14/17

excellent item at a great price delivered at a convenient time by helpful delivery men . What else can you want

Customer Questions & Answers

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Answer:

Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U.K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri

By Beds r., Beds.co.uk Representative
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you should be suspicious

By DON J.
Helpful answer 0
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Hello there Im Really sorry that some of the negative feedback that has been written on here has put you off from purchasing from us. Please see our updated reviews here ..https://www.trustpilot.com/review/beds.co.uk We are a multi million pound company and we dispatch over 5000 deliveries per week and we hold our hands up to slight complications on a handful of the orders. But we really hope you give us a chance to show you that we are a very efficient company with very nice reasonably priced high quality products. Kind regards Charlotte Beds.co.uk

By Beds r., Beds.co.uk Representative
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Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.

By Beds r., Beds.co.uk Representative
Helpful answer 0
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Answer:

Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.

By Beds r., Beds.co.uk Representative
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Hello Mel, I can confirm, customers are eventually happy with there products. Majority of the time it is down to a personal preference that the customer does not like there product, but as soon as we find a product suited to the customer, the customer is then satisfied. Customer satisfaction is always our number one priority. Kind regards Jamie Beds.co.uk

By Beds r., Beds.co.uk Representative
Helpful answer 0
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Takes well over 20 minutes at times. Disgraceful!

By Lou M.
Helpful answer 0
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Sent them an email last week as I don't think that I have received a memory foam mattress as advertised, still no reply. Will advise trading standards next week if no response and follow up with small claims court if necessary

By Kenneth F.
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Hi, Thank you for your message, I can assure you that your order will be with you if it is not already. Please email me directly on resolutions.beds@gmail.com or call our aftersales team on 01215687126 and ask for Tom, I will be more than happy to assist you further

By Beds r., Beds.co.uk Representative
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Hi there Ling, Could you please e-mail me with regards to your issue, My direct e-mail is julie@beds.co.uk. Regards. beds.co.uk.

By Beds r., Beds.co.uk Representative
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