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Beds.co.uk Reviews Summary
Beds.co.uk has a rating of 3 stars from 829 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
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Please DO NOT buy from this company!
I ordered 4 Selena beds in grey back on 2nd May and I still have not received them.
I have asked for a refund on numerous occasions and they have just ignored my request.
They won't answer the telephone or respond to emails.
I am contacting Trading Standards and the Police.
Do not buy a bed from this company unless you want to end up sleeping on the floor after 5 months when it breaks and have a rude manager say "well your not on the floor you can still use the mattress". I would say bed is made of cardboard but that would be an insult to cardboard as it's not even that thick. Awful bed, awful customer service, never again.
Shockingly bad customer service if you have any type of issue...
Stay well clear! They are very quick to answer phone when you are buying but will then not answer when you need help in any way!
Absolute rubbish!
Second bed I'm ordering, good prices and great quality. Sarah on customer service was swift and efficient with helping me with my order and arranging delivery!
Good quality, looks smart, Sarah great help with the order and delivery. No problems, even one person could assemble it, although that took longer. Would order again.
Ordered a bed on 14th May for delivery on 22nd May. Received email on 21st spouting Covid 19 blah blah. Can't supply my bed, gave other suggestions. Emailed straight back to see when new stock would be in. No reply. Sent another email stating I required a refund. Spent ages on the phone, eventually got through & was promised a call within 24hrs to sort out refund. No call! After 18 attempts on 23rd May I had the pleasure of speaking to a rude condescending female. Still no closer to a refund. Small claims court it is.
Bought a dual spring memory foam mattress for my son, £109 with free delivery.
I then get contacted as apparently Carnoustie is not part of the UK mainland and therefore there would be a delivery charge.
Eventually this fee is deleted as a 'good will gesture'.
5 days later the mattress arrives. It is the most poor quality, cheap piece of rubbish, no memory foam, no padding, with springs almost poking through the cheap fabric.
After 1 hour trying to get hold of someone I am told I can get a refund but there is a £50 uplift charge.
TOTAL SCAM, AVOID AT ALL COSTS.
Sarah is really helpful and provide me with a best service specially in this unprecedented time. I highly recommend the firm.
My bed delivery was delayed due to Covid-19, I spoke to Sarah who could not have been more helpful. She arranged an immediate despatch on an alternative bed for no extra cost. Really professional and excellent customer service experience
Ordered the 3PC Corner Sofa Rattan Set - Brown online 21st may 2020, and had a follow up call the same morning offering a prompt delivery date 26th May with Sarah C excellent customer service so far, will await confirmation on delivery for full review!
Mr H wakefield
ABSOLUTE JOKE! MATTRESS ORDERED £369.99 1ST PICTURE MATTRESS SENT 2ND PUCTURE. DO NOT ORDER FROMTHIS COMPANY YOU WILL BE SORRY
Ordered a. Mattress. Phoned and spoke to Sarah who arranged a quick and speedy delivery. Great service
Great service and very helpful staff Sarah was very friendly and professional i will definitely order from them again
Hi,
I ordered a 4f6 double ottoman bed on 22nd April everything went through ok, got a phone call a week later saying the Bed was delayed, can't be delivered till the 14th may I said that was ok, got an email saying that Something went wrong with our bed so they have upgraded our bed at no extra cost which was nice but sent an email saying that would be fine my sone moved back in on the 10th I said he had to sleep on a blow up bed for a few days.
Haven't received the new bed have called about 10 times emailed with no reply if I can't get through by Wednesday will have to go back to PayPal to get a refund.
I was told if you start this process and cancel the refund with PayPal you can't get it again so if I start the refund you have to get your money and sauce another bed from somewhere else.
Just want the bed my sons been on air bed now for 8 days I think that's long enough
Sarah was very helpful. Very happy with the service.
Had to send a bed back and exchange as would cost £49 to return.
Specifically called to get an idea of delivery times before ordering to save hassle later. Made order on the phone as was told delivery date I received no email confirmation. Delivery datecame and passed even though a received a text on the day stating the time. I had to contact them (which was a nightmare) to be told it was recalled but when I challenged and said but it's still for sale on their website all of a sudden it was out of stock and I could have it two months after the original order date, offered a replacement but was something they had no photos of? Yes I'll spend £500 on something I have no description/ picture of - I don't think so. I asked for a refund said I would get a call in 24hrs wasn't taking the risk then said it's been processed and will take 10 working days. I asked for an email confirmation that I would wait online for after not receiving an order confirmation at which point Sarah decided to end the chat so I am not hopeful of getting the refund for. Them and will go to the credit card company instead.
I received a bed 24th april 2020. It's not fit for purpose. The drawers dont fit. The mattress is coming away at the seams and the to is clicked in several places I've emailed them the pictures. No answer on the phone from them. The bed is shambolic to say the least avoid this firm at all cost. I will be taking legal advice.
Sarah was most helpful in these hard times getting our order out to us. To have a time slot of up to 7 working so we don't have to go out is great.
Sarah was soo helpful through out the purchased I very greatful. I will like to give her 5 stars for all her support
I can personally recommend Beds.co.uk Their range of beds is extensive and they offer excellent value for money. Sarah has excellent customer service skills. She handled my enquiry in a patient and professional manner and went out of her way to fulfil my requests. Thank you so much!
From the business
We are specialists in beds, mattresses and rattan garden furniture.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members