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Soogie H.

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Experience: Home & Garden

Member since May 2020

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1 Review by Soogie

Specifically called to get an idea of delivery times before ordering to save hassle later. Made order on the phone as was told delivery date I received no email confirmation. Delivery datecame and passed even though a received a text on the day stating the time. I had to contact them (which was a nightmare) to be told it was recalled but when I challenged and said but it's still for sale on their website all of a sudden it was out of stock and I could have it two months after the original order date, offered a replacement but was something they had no photos of? Yes I'll spend £500 on something I have no description/ picture of - I don't think so. I asked for a refund said I would get a call in 24hrs wasn't taking the risk then said it's been processed and will take 10 working days. I asked for an email confirmation that I would wait online for after not receiving an order confirmation at which point Sarah decided to end the chat so I am not hopeful of getting the refund for. Them and will go to the credit card company instead.

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