Developed in part with a grant from
the National Science Foundation
Beds.co.uk Questions & Answers
Here's what consumers have asked with answers from Beds.co.uk staff and previous consumers.
38 questions answered
13% answered in 1 day
47 questions sorted by: recent | popular | fewest answers
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U.K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri

By Beds r., Beds.co.uk Representative
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

you should be suspicious

By DON J.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hello there Im Really sorry that some of the negative feedback that has been written on here has put you off from purchasing from us. Please see our updated reviews here ..https://www.trustpilot.com/review/beds.co.uk We are a multi million pound company and we dispatch over 5000 deliveries per week and we hold our hands up to slight complications on a handful of the orders. But we really hope you give us a chance to show you that we are a very efficient company with very nice reasonably priced high quality products. Kind regards Charlotte Beds.co.uk

By Beds r., Beds.co.uk Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.

By Beds r., Beds.co.uk Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.

By Beds r., Beds.co.uk Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hello Mel, I can confirm, customers are eventually happy with there products. Majority of the time it is down to a personal preference that the customer does not like there product, but as soon as we find a product suited to the customer, the customer is then satisfied. Customer satisfaction is always our number one priority. Kind regards Jamie Beds.co.uk

By Beds r., Beds.co.uk Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Takes well over 20 minutes at times. Disgraceful!

By Lou M.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Sent them an email last week as I don't think that I have received a memory foam mattress as advertised, still no reply. Will advise trading standards next week if no response and follow up with small claims court if necessary

By Kenneth F.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hi, Thank you for your message, I can assure you that your order will be with you if it is not already. Please email me directly on resolutions.beds@gmail.com or call our aftersales team on 01215687126 and ask for Tom, I will be more than happy to assist you further

By Beds r., Beds.co.uk Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hi there Ling, Could you please e-mail me with regards to your issue, My direct e-mail is julie@beds.co.uk. Regards. beds.co.uk.

By Beds r., Beds.co.uk Representative
Questions? Get answers from the Beds.co.uk staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
×
Have a question about
Beds.co.uk?
Post Review