Beckett MediaReviews 73

I have been a customer of Beckett since I was 9-10 years old, about 21 years. I have never asked for any type of refund, until now. On 4/5/17, I purchased online what I thought was the same thing I had purchased many times before. This was online access to Baseball card price guide. Since my last yearly subscription had expired, Beckett had changed its price guide packages. In the past, you could get every year of baseball price guide for $81.00. Now, for $81.00 (minus the $1.62 discount I got for confirming my phone number) you only get the pre 1980 year, which is the exact opposite of what I collect. Immediately after I had made the purchase I realized something was wrong and called Beckett customer service. I was speaking to Alex Collins less than 5 minutes after I hit submit. He explained to me that I had to pay $99.00 more to add the post 1980 price guides. This is an over 100% price increase and I told him I was not interested in paying that much because it is WAY too much money for me to spend on a price guide. Basically, he told me all he would do is gave me 19 months of the post 1980, for the 12 month price of $99.00, but I also had to pay the $79.63 for the post 1980, bringing my total to $178.63. Again, a $97.63 price increase for the same services I was receiving a year ago is unacceptable to me, and something I am 100% not interested in. Beckett can charge whatever they want for their services. My problem is that I was speaking to Alex within 5 minutes that can be confirmed with the recorded conversation and they are unwilling to refund my $79.63. At this point I am over. Beckett and Beckett.com and WILL NOT do any future business with them. Their business model and practices are obviously below what I had always thought. I have gone from very nearly naming my 2nd child Beckett, to putting them on my "avoid at all cost" business list. In fact, this is only the 2nd time I have ever reached out to the BBB. That's how bothered I am. For them to deny me a refund before I used the service, before the charge has even cleared by bank, and within 5 minutes of selecting "purchase" is unacceptable. I didn't buy a custom made hair bow. Its an online service that literally no cost has been incurred by Beckett on.
I literally know hundreds and have access to THOUSANDS of other collectors that I am sharing my story with. I personally know 3 people who have already said they will not continue to do business with Beckett anymore and my goals to reach as many people as possible. This place has turned into a con. Beckett will "pay" for this one, whether they realize it or not.

I signed up for a 1-month subscription to price my card collection. Little did I know that I was signing up for an indefinite subscription, FALSE ADVERTISING in my opinion. They automatically renew your subscription without knowing it, as they bury the "policy" in their Terms. I called and they will not refund my money. This falls into the category of deception, lying, and stealing. A evil, heathen, anti-human company. I will not support them again and I hope you won't either.

I specifically opted out for auto renew and now Ive been charged more then the one month I wanted. Havent logged in at all to the service in the time I was over charged. I sent them an email and I get...

"Thank you for your email. We apologize for the inconvenience caused to you.

We request you to please help us with the reason for cancellation of subscription. If there is any problem you are facing with your subscription we will definitely get that fix for you.

However as per your request we have cancelled the auto renewal for your subscription.

So going forward your subscription will not get renewed automatically and your subscription is good till 09/23/2015.

If you want to renew it further you can always call on our toll free no. *******325 or you can renew it by going on our website www.beckett.com.

Any feedback you have for Beckett will be appreciated. Feel free to write an email or call us on the toll free number mentioned below."

So I responded...

"Hi thank you for looking into it. However, I only intended to use the service for one month and removed auto payment but payments still went through. I would like to be refunded for any payments after the initial payment as I did not log in once after the first month and I never intended to because I assumed that auto payment was removed and the subscription had expired."

They give me the final...

"Thank you for your email. We apologize for the inconvenience caused to you.

We would like to inform you these Online Price Guide are non-refundable as per the terms.

Feel Free to write us email or call us on our toll free number mentioned below.

Regards
Ivy Smith
Customer Service Team
Beckett Collectibles, Inc
*******325 Option 1"

Now, I call my credit card company as clearly they are doing this, what seems like a scam, on other people.
If this happens to you, call your credit card company! Dont let them steal your money.

I was auto-renewed for baseball dynamic duo Nov '13. I cannot find anything that says I opted for auto-renew. I have received at least 3 notices recently asking if I want to renew because my subscription expires 1-1-2014. Called the # on one of these notices and was told I was an online subscriber and she couldn't help me. Called # for online accounts and was told I had opted for auto-renewal. I asked where I could see that on my account but he couldn't answer. My account is in fact NOT checked where it says auto renew. I asked for a refund and was told that was not possible for online accounts. I told him I did get the monthly magazine after which he told me I did not. We went back and forth about this a few times which was funny because I could see the stack of them from where I was sitting.

This account is only a part of the frustration I have been through just trying to get a simple refund. Customer service is in India which somehow seems contrary when dealing with a sports oriented company like Beckett. Baseball and apple pie and India? I'm not sure what is worse - the outsourcing of the call center or the totally unacceptable service you get from people with names like Michele who are very hard to understand. This poor service is not all the fault of the reps. They have to deal with a logistical nightmare with online vs print vs duo subscriptions and front numbers vs referred to numbers. Then there is the renewal date of the online part of a duo account (the date its ok to charge you) vs the date the renewal notice says your account expires (something to do with the paper copy that comes out a month or two after the other date, or something like that. Something tells me it just shouldn't be this hard. I definitely would not do business with this company!