Glenn C.

You can find the same or better for less than half the cost. Then when I went to cancel my membership one day after the new billing my request for cancellation was denied.
Same value and million-dollar fraud protection with Discover for $5.99 NOT $21.95.
Let me just politely call it a rip-off.

What a joke! Trying to log-in since they became legal in CT. If it isn't one thing it's another. Account locked, the wrong password, security questions answer wrong, etc, etc, etc... Talking to customer service on the chat line is like talking to the wall. We've reset your password they say, only to go back in and get the same conclusion. What a poor choice for CT to associate themselves with a website that is incompetent of handling what's it purpose is meant for. Zero stars.

The service from CarGurus is fantastic. They point out cars that you have selected to fit your particular interest. They keep you updated and informed where they are and pretty much a lot of detail.

The major problem with their service and other services similar to Car Gurus, is the dealers leave cars that have been sold on their own personal dealership website and CarGurus for long after the car has been sold. In some cases, I wonder if the car really existed to begin with. This happened with not just one car. I was interested in 3 different cars. I contacted the dealership through CarGurus and only one dealership set me up to come in and see the car. As I was getting ready to leave, they called to say the car was no longer available. The car is still on their personal website and CarGurus, four days later. Almost the same issue with two other dealers. They won't return calls. They won't let you know if the car is sold and if they do respond to you, they'll want you to come in and look at something different.

Dealer transparency? I don't think so... I think it's a game and a big cloud of suspicion on how cars get advertised and subsequently sold. A good concept and good service. I think the dealers ruin it for CarGurus and the customers.

I used to enjoy working with Beckett. Not any more. I signed up for a 99.00 bronze membership only to see I was peppered with daily calls to buy more and more. In addition, I was billed 35.00 on an auto renewal to use their website. That's what it costs to use their site per month. Are you kidding me? Card collecting has become a "pigs at the trough" enterprise... No more for me... Bye, bye Beckett.