Johnathan P.

I have been a customer of Beckett since I was 9-10 years old, about 21 years. I have never asked for any type of refund, until now. On 4/5/17, I purchased online what I thought was the same thing I had purchased many times before. This was online access to Baseball card price guide. Since my last yearly subscription had expired, Beckett had changed its price guide packages. In the past, you could get every year of baseball price guide for $81.00. Now, for $81.00 (minus the $1.62 discount I got for confirming my phone number) you only get the pre 1980 year, which is the exact opposite of what I collect. Immediately after I had made the purchase I realized something was wrong and called Beckett customer service. I was speaking to Alex Collins less than 5 minutes after I hit submit. He explained to me that I had to pay $99.00 more to add the post 1980 price guides. This is an over 100% price increase and I told him I was not interested in paying that much because it is WAY too much money for me to spend on a price guide. Basically, he told me all he would do is gave me 19 months of the post 1980, for the 12 month price of $99.00, but I also had to pay the $79.63 for the post 1980, bringing my total to $178.63. Again, a $97.63 price increase for the same services I was receiving a year ago is unacceptable to me, and something I am 100% not interested in. Beckett can charge whatever they want for their services. My problem is that I was speaking to Alex within 5 minutes that can be confirmed with the recorded conversation and they are unwilling to refund my $79.63. At this point I am over. Beckett and Beckett.com and WILL NOT do any future business with them. Their business model and practices are obviously below what I had always thought. I have gone from very nearly naming my 2nd child Beckett, to putting them on my "avoid at all cost" business list. In fact, this is only the 2nd time I have ever reached out to the BBB. That's how bothered I am. For them to deny me a refund before I used the service, before the charge has even cleared by bank, and within 5 minutes of selecting "purchase" is unacceptable. I didn't buy a custom made hair bow. Its an online service that literally no cost has been incurred by Beckett on.
I literally know hundreds and have access to THOUSANDS of other collectors that I am sharing my story with. I personally know 3 people who have already said they will not continue to do business with Beckett anymore and my goals to reach as many people as possible. This place has turned into a con. Beckett will "pay" for this one, whether they realize it or not.