Laurie E.

I was auto-renewed for baseball dynamic duo Nov '13. I cannot find anything that says I opted for auto-renew. I have received at least 3 notices recently asking if I want to renew because my subscription expires 1-1-2014. Called the # on one of these notices and was told I was an online subscriber and she couldn't help me. Called # for online accounts and was told I had opted for auto-renewal. I asked where I could see that on my account but he couldn't answer. My account is in fact NOT checked where it says auto renew. I asked for a refund and was told that was not possible for online accounts. I told him I did get the monthly magazine after which he told me I did not. We went back and forth about this a few times which was funny because I could see the stack of them from where I was sitting.

This account is only a part of the frustration I have been through just trying to get a simple refund. Customer service is in India which somehow seems contrary when dealing with a sports oriented company like Beckett. Baseball and apple pie and India? I'm not sure what is worse - the outsourcing of the call center or the totally unacceptable service you get from people with names like Michele who are very hard to understand. This poor service is not all the fault of the reps. They have to deal with a logistical nightmare with online vs print vs duo subscriptions and front numbers vs referred to numbers. Then there is the renewal date of the online part of a duo account (the date its ok to charge you) vs the date the renewal notice says your account expires (something to do with the paper copy that comes out a month or two after the other date, or something like that. Something tells me it just shouldn't be this hard. I definitely would not do business with this company!