BecexTech.com

Becextech is cheap but don't be fooled. They are based in Hong Kong. Postage is slow accordingly. Charger is international plug.

Good assortment of goods. This is the second time I've ordered. They assemble the parcel quickly and send it quickly.

I was excited to purcahase the new oneplus 8 pro and after doing a bit of research I finally decided to take the plunge with Becextech. Boy ohhh boy, did I go wrong!

After making the order, I was promised to receive the item within 4-7 days, after 2 weeks of waiting I finally received it! After waiting for 2 weeks I couldn't wait to get into it! But after opening the package I realised to my dismay that they sent me the wrong phone! A one plus 8, not 8 pro. Valued and sold on there website for $500 less than what I purchased at $1350.

Not only that but under my details on the package, it had someone elses phone number, and within the box had a US charger adapter, not Australian!?!?!?

After emailing them and telling them what happened. I was asked to take approx 20 photos of the product, products box and serial number. 2 weeks after I received the item, and with numerous emails back and forth. I was finally notified that they would not refund or exchange my item, as they believed that it was not the phone they sent me. Yet it was the only phone I received that came out of the box with the tracking number they provided!

I did not accept this verdict and after numerous emails back and forth trying to resolve the issue(they have no phone number to help customers, only email), they finally told me to write and Affidavit confirming my version of events which I did and sent back to them.

After 8 weeks of back and forth emails since I received the item, and 10 weeks since I purchased it. I am left with a phone that I did not purchase and $500 out of pocket.!

Now they want me to send the phone I do have back to them, and trust them that they will send me an 8 pro! How can I trust them now? After everything that has happened. All I want is the difference of $ refunded to me and to keep the phone that they did send me, which they wont do.

This companies customer service is horrible! With no contact phone number, and the customer service email closed on weekends along with the wait time to reply to emails up to 3 days! Trying to resolve an issue is near impossible!

My advice... Spend a bit more money and go with a company that can be trusted.

STAY AWAY FROM BECEXTECH! TRUST ME!

I thought I would buy a phone from here last year as all reviews were so good- Admittedly i was could also save $200 but had i know all the time and stress it would have given me I would have never of purchased
I ordered in May and it said that the phone would come that week. Alas a few weeks later not here. I was chasing and chasing. Poor customer service. Finally got hold of them and they said my phone had been stolen. Long story short I had to wait just over 3 months for phone to arrive
Then when it did arrive. Plug wasn't Australian so I couldnt even charge it- very long winded to get htem to send me another charger. The screen protector they gave me was damaged. They gave me $5 refund but this was nothing interms that it was over covid i couldnt go to store to get another protector and now my screen is scratched a fair bit
Also they refused to give me my $70 refund- That was a rediculous postage fee when a) I dint even receive it and b) they should have credited it for all the time spent waitingwithout a working phone!

It tells you it comes with 1 year insurance and warrenty- that was also another appeal to buying a phone of a not so known website- this is a twist on the words as this is not true- this is just for post cover

I have realised through research that alot of these reviews have been done by fake accounts
I cannot recommend people enough to order elsewhere
Poor customer service and an awful consumer able experience
I shall be going to the ombudsman when I have time

Sent faulty phone and refused to replace it with new phone. Instead, sent me a damaged refurbished phone as replacement.

The transaction went great, I am pleased that there is a great selection and was pleased with the prices.

Everything ran smoothly, fast delivery, and my order arrived in perfect condition too. I'm very pleased!

Easy to navigate website, great customer support, and good price. They offer a complete package, nice!

Prices, payment, communictions, follow up, and delivery, all fine and trustable. It is the second time to deal with becex.au. Same quality service.

Worst experience ever stay away
Worst experience ever stay away
Worst experience ever stay away
Worst experience ever stay away

Received Oppo Reno 5g and it is of great condition, As new as was stated.
Thank you Becex team for this as new phone.