Luke Z.

I was excited to purcahase the new oneplus 8 pro and after doing a bit of research I finally decided to take the plunge with Becextech. Boy ohhh boy, did I go wrong!

After making the order, I was promised to receive the item within 4-7 days, after 2 weeks of waiting I finally received it! After waiting for 2 weeks I couldn't wait to get into it! But after opening the package I realised to my dismay that they sent me the wrong phone! A one plus 8, not 8 pro. Valued and sold on there website for $500 less than what I purchased at $1350.

Not only that but under my details on the package, it had someone elses phone number, and within the box had a US charger adapter, not Australian!?!?!?

After emailing them and telling them what happened. I was asked to take approx 20 photos of the product, products box and serial number. 2 weeks after I received the item, and with numerous emails back and forth. I was finally notified that they would not refund or exchange my item, as they believed that it was not the phone they sent me. Yet it was the only phone I received that came out of the box with the tracking number they provided!

I did not accept this verdict and after numerous emails back and forth trying to resolve the issue(they have no phone number to help customers, only email), they finally told me to write and Affidavit confirming my version of events which I did and sent back to them.

After 8 weeks of back and forth emails since I received the item, and 10 weeks since I purchased it. I am left with a phone that I did not purchase and $500 out of pocket.!

Now they want me to send the phone I do have back to them, and trust them that they will send me an 8 pro! How can I trust them now? After everything that has happened. All I want is the difference of $ refunded to me and to keep the phone that they did send me, which they wont do.

This companies customer service is horrible! With no contact phone number, and the customer service email closed on weekends along with the wait time to reply to emails up to 3 days! Trying to resolve an issue is near impossible!

My advice... Spend a bit more money and go with a company that can be trusted.

STAY AWAY FROM BECEXTECH! TRUST ME!