Received the phone but did not receice the phone cover
Good...
The Phone is fantastic. The responce from a question i had was very quick.
Very satisfactory and prompt on deliveey of goods in time as advised without any delay.
DO NOT BUY FROM THIS COMPANY. DEVICES ARE FROM HONG KONG AND COMPANY TRIES TO AVOID AUSTRALIAN CONSUMER LAW AT ALL COST. I had my MacBook Pro that I purchased less than two years ago. This company did not respond until I threatened to contact ACCC and Fair Trading. They made me wait 15 full days to tell me that their compliance officer says they will cover my device under ACL if it is not physical damage. The 15 day wait period to tell me I was covered was a joke - especially how it is legislation in Australia. I went to the Apple store near my city to ensure my MacBook Pro was up to standard without any issues. They told me the device exhibited 'minor wear and tear' and that the issue would not be covered under ACL because it was an International Model (grey model) - I had to go through BecexTech to get it repaired. BecexTech wanted me to pay for shipping and send the device to their Melbourne store. It took a total of 32 days for my product to get assessed by BecexTech. BecexTech refused ACL coverage because the device exhibited 'extreme impact marks' and they wanted me to pay $760 for a repair. I contacted Apple who previously assessed my device and they stated the device was not assessed by BecexTech internally. BecexTech made the assumption without even opening the device or committing to a hardware test. BecexTech reregistered my MacBook into a Chinese name and took full control over my device and its serial number. I was dealing with Ryan for almost 2 months - he was pathetic and I am sure many of you have dealt with this ignoramus. He would refuse Apples official word that the device was not assessed properly and would force me to pay for the repair + shipping back to me. I provided him evidence that this issue was widespread and not caused by the 'minor damage' which was deemed at my local Apple Store which I was present to. BecexTech is a Chinese company - all of their names are aliases to fool you into thinking you are talking to an Australian. BecexTech continued to refuse me to a fair assessment under ACL and would not get the device assessed at their own local Apple Store. It was either me paying for the repair or paying for the return. I spent more than two months requesting BecexTech to reassess with Apple. They did not comply and continued to send repeated emails saying "I reject your notion"
Australian consumer law legislation states that the damage must 'cause' the problem. They did not state how the damage 'caused' the issue. This company has been in trouble with ACCC before - you can look at the full report online. It is best that you do not deal with BecexTech. If I can convince at least one of you to not purchase their products I would be satisfied.
There is simply a lot more that I can talk about but all I can say is DO NOT BUY from BECEXTECH.
At least Apple offered to cover it because I took it to my store and actually explained the issue to them. They did a hardware check and spoke to the manager and covered it despite it was a Hong Kong model. It was that simple and you people couldn't even commit to that.
Ryan and Zlatan - if you are reading this, stop copy and pasting your premade templates of "I reject your notion" and actually get a life.
Your company is trading illegally.
DO NOT USE THIS COMPANY IF BUYING CAMERA EQUIPMENT
Do research- Not a Oz company and based in HK and selling seconds and refurbs as new with no refund policy in place.
PLEASE READ BELOW and google
I recently bought a Camera lens from this company along with their compulsory 'priority delivery' price of $50, which stated it would be delivered in 2-3 days. I wrote to them straight after my purchase stating I needed the lens for a photo shoot and if they could dispatch it asap. I received zero communication. It ws only 24 hours later I found a pop up which went straight into my spam and meant I didn't see the automated response post asking me to verify my card details.
In fact this company DO NOT own their own stock. The priority delivery is high because it is bought from china which is prioritised and then takes 2-3 days for them to get it and then as the agent told me afterwards, it then takes a further 3 days to dispatch it. So for $50 'Priority delivery' you are looking at a week. I wouldn't call that a priority?
THEN...
The item I purchased was 'out of stock' but they could get me a ex-demo lens. I agreed and they sent it out to me a week later. When I received the lens, it did not fit my camera as they did not state the mount on the website. The lens I bought was a full frame lens made for my Sony camera so I presumed it was a E mount lens as on the description it said 'Full frame lens FOR SONY'. I have a Sony so happy days.
When I brought this to there attention they said if I wanted to return it they would not refund me the delivery fee (No probs) BUT then they said they would charge me a 25% re-sale fee. It states in their T&C's that if items are mis-sold or described that they will waiver this? Well the customer agent I spoke with called Ratna. Has zero customer service skills and is constantly defensive and refused to take any duty of care for me as a customer and refused to accept liability for the lens description being misleading despite being the only online camera store to sell sell full frame lens and Not mention the mount and simply say ' Lens for Sony camera'. With most online outlets offering free delivery and free returns this company doesn't own its stock and is a 3rd party retailer with shocking service.
SO IF YOU DO HAVE A PROBLEM WITH YOUR ITEM THEY WILL CHARGE YOU A 25% RE-SELLING FEE.
WORST SERVICE AND BUSINESS I HAVE EVER BOUGHT FROM AND I NEVER NORMALLY HAVE A PROBLEM NOR COMPLAIN. RATNA NEEDS TO GO ON A CUSTOMER SERVICE COURSE AND YOU NEED TO REALLY EVALUATE YOUR RETURNS PROCEDURE.
By treating me this way you will receive no future business from me.