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Beautiful Halo Reviews Summary
Beautiful Halo has a rating of 1.4 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beautiful Halo most frequently mention customer service, tracking number and credit card. Beautiful Halo ranks 1927th among Women's Clothing sites.
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Placed an order. No communication, no shipment received for over a month. Cancelled order. Once cancel order was submitted, tracking displayed order was immediately shipped out. Seeking communication on return process. May be another month...
This was by far my worst online ordering experience. After taking 2 months to ship a jacket I finally received the worst product ever. The jacket was extremely small with overly short sleeves. It was a piece of junk jacket with nothing but and iron on decal that would surely come apart in one wash. They don't respond to messages requesting to return for a refund. You'll be out money and left with a junk product! I strongly advise not to waste your time or money. This is such a terrible company!
Dear Julie, We are sorry for the dissatisfaction, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and reimbursement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
It's been almost two months now, no product and the most horrible customer service I have ever encountered. I am really sorry I didn't check the reviews on this company before. Guaranteed every good review on here is written by the company itself. They should be prosecuted and shut down!
Dear Eric， as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed.
Absolutely terrible - the lights came broken/ dented/scratched for the second time
THE PACKAGING is SO BAD -had holes in on arrivalo and they are sent all the way from China!
Total waste of money
The staff cant speak english and take days to reply if at all
Save your money and but form the UK
Dear Kate，We are so sorry that you are not satisfied with the order and the service, but we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product, any flaw, we would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
Long story short. They didn't deliver the product to my house and made me pay extra to pick up my product from the post office. The employees are rude and not trained professionally to resolve issues. They would not take the Friend's sweater that I got even though I took pictures of how it is discolored and unwearable with the excuse of the discoloration not showing I'm the picture which is a complete lie. And if I want to return it, I'll have to ship it to China and pay a fortune for it.
Dear Duniya, We are sorry for the dissatisfaction, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and reimbursement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day
Same story here. Ordered 2 light fixtures that took 2-months to ship and arrived dented, scratched, and even red paint on them. I demanded a full refund and and return label. They offered a 5% refund and said I "need to keep them due to shipping costs". Also said they must have been damaged due to "long-distance shipping". Right - splattered in red paint from shipping. No idea they were in China and ship on a boat.
Stay away. I am disputing with credit card company.
Oh - and 3-days after our credit card charge, our card was compromised and a series of charges occurred. Definitely breached from this crappy site and FRAUD company.
Dear David，We are so sorry that you are not satisfied with the order and the service, but we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product, any flaw, we would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
ZERO STARS! Don't be fooled. I bought a billiard light online. I didn't know the vendor was in CHINA. The light was JUNK. First, it took about two months to ship from CHINA and it came very poorly packed with two lamp shades broken and the ceiling mount dented. The company will not refund your money unless you spend a fortune to ship everything back to CHINA. When the replacement parts came, I found another part of the light not working. Save your self money and trouble. Don't buy this light or do business with this junk Chinese company who cheats customers with cheap products.
Dear，We are so sorry that you are not satisfied with the order and the service, but we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product, any flaw, we would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
Do not buy from this company. I purchased three lights. Two of them came in and one didn't work after about a month. Here we are a month and a half and still have t seen my other fixture. When I asked the online chat person why I couldn't talk to a live person or why nobody has responded to my emails she said because we have thousands of email to answer so sorry about not getting to mine. This company is a joke of you like your money stay away.
Dear Tim, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, for standard shipping needs 15-20 days; while for expedited shipping, it’ll only need 7-10 days. For expedited method, we use DHL or Fedex to deliver, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed
OVERSEAS CRIMINAL ENTERPRISE IN CHINA! This so you have no recourse. They scam all and keep the proceeds out of USA LAWS. THE ONLY UNFORTUNATE thing is PAYPAL involved, spending your money on a company they KNOW is fraudulent. I Am A Retired Law Enforcement Officer. I am working on exposing this to the USA law enforcement, as well as gathering evidence.
Our company has been built since 2007. We have dealt with thousands of orders and received good reviews from many customers. You can check our reviews.And you could pay the money through paypal, not rhrough us. Paypal is a third party without any interests from you. So it will be fair to both of the seller and the buyer. Your money will be very safe. No woraries.
This company has the worst customer service I have ever tried to work with. I have been trying to return a jacket for over a month. Was told that if I ordered the correct size, they don't offer returns. Then a 10% refund. So now I am just contacting my credit card company to reverse the charge. Buyer beware!
As we just do our own size, all the product match the size chart list on the product's page, it would be no problem while place the order depended on the size chart there. But if the customer ordered a wrong size or the garment not suitable, it can be return at our customer's expense. Regarding to the return post runs high, we would offer a partial refund for the customer to reconsider to keep the order or return for a refund, please understand, and please any question you can send to the after-sales, they would offer a professional service for you, thank you
Absolutely horrendous company. DO NOT purchase from here. I ordered a ceiling light fixture. Firstly there is no invoice/e-receipt or any trace of the purchase unless you log in. They sent me a USED, DEFECTIVE, BROKEN, SCRATCHED UP EVERYWHERE fixture which had been returned from a previous customer with the Return note from the customer still inside in shabby packaging. I asked them to take it back but they would not pay for the postage (£21) back to them. They sent me another fixture after 2 months of back and forth emailing with useless customer service person and again it was scratched and dented ONCE AGAIN. THEY REFUSE TO PAY FOR THE POSTAGE BACK AND REFUND MY ORIGINAL MONEY.
DO NOT BUY FROM THEM!
Dear Sonal，We are so sorry that you are not satisfied with the order and the service, but we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product, any flaw, we would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
My lighting came with no instructions, a millions pieces, all rattling around in a beat up pre-used box. They would not acceopt a return. Stay away.
Hi Laura, for the instructions and the damaged lights, please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, thanks.
Ordered a product and paid expedited shipping costs. Item showed up 4 weeks late. False shipping info provided by company. Messages to the company were ignored. No updates were provided. No refunds offered. Item different than pictured.
Dear Natalie, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed.
I ordered this product 9 days ago and it has yet to be shipped. Although this company promotes "fast delivery" it is MISLEADING. It's only fast delivery if you order something from their U. S location. I need this light fixture to finish remodeling and now I have to wait three more weeks. It should SAY "IF YOU ARE IN THE UNITED STATES AND PURCHASE A PRODUCT NOT IN OUR U.S. LOCATION IT WILL TAKE MORE THAN THREE WEEKS TO BE DELVIERED." If I had known this I would not have purchased the light fixture.
Dear Mary, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, for standard shipping needs 15-20 days; while for expedited shipping, it’ll only need 7-10 days. For expedited method, we use DHL or Fedex to deliver, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed
I ordered a cute winter vest. The sizing is off by at least 2 sizes. 2 sizes too small, I xant even zip the coat! When I requested an exchange knowing I would likely be responsible for shipping charges, the response was consistently "can you keep it? We can give you a 10% discount" this exchange ge happened twice with a response "shipping is your responsibility and very expensive due to the company being located in China "
Sure. I'll just keep a jacket I cant wear because it was really made for a child. So severely disappointed. Do not do business with them!
Dear TRACE， As we just do our own size, all the product match the size chart list on the product's page, it would be no problem while place the order depended on the size chart there. But if the customer ordered a wrong size or the garment not suitable, it can be return at our customer's expense. Regarding to the return post runs high, we would offer a partial refund for the customer to reconsider to keep the order or return for a refund, please understand, and please any question you can send to the after-sales, they would offer a professional service for you, thank you
Wanted refund as jacket too tight across the bust was told no - shocking service as the next size up would be too baggy - no customer service and very poor at replying to emails!
As we just do our own size, all the product match the size chart list on the product's page, it would be no problem while place the order depended on the size chart there. But if the customer ordered a wrong size or the garment not suitable, it can be return at our customer's expense. Regarding to the return post runs high, we would offer a partial refund for the customer to reconsider to keep the order or return for a refund, please understand, and please any question you can send to the after-sales, they would offer a professional service for you, thank you
I ordered a dress on the 26th of November for my Christmas party and still 2 months later it's not arrived! On the 3rd of DECEMEBER I received an email asking me to verify my address. Replied immediately and was told it would take 5-15 days for my dress to arrive. Waited patiently then on 6th of January I emailed asking where my dress was, ive had to wait 5 days minimum for responses at which I was told to ring shipping company. I refused as this is an obvious reoccurring issue of THERES! I'm now still waiting for a response of when their going to send my dress or my money! I even got shipping insurance to make sure no screw ups! I would seriously recommend NOT ordering from here to drop anyone else sharing this $#*!ty experience I've had! 20 quid and not even here or trying to change this. Awful awful awful service!
Hi Gen, we are sorry for the delay. As the site have stated that each orders on the site have it's procesing time and the shipping tiem, except those marked ship in 24hrs. Please for your order, as checked, the parcel have been shipped out, please you can track the order status on your site account, finding My Orders, and on the bottom right, you can submit a tickets for further information also, please. And for after-sales you can send to the: support@beautifulhalo.com support@dressale.com
All emailed links from this company (order status, contact us) result in bad links.
No way to contact them. DO NOT USE THIS COMPANY.
Our company has been built since 2007. We have dealt with thousands of orders and received good reviews from many customers. You can check our reviews.And you could pay the money through paypal, not rhrough us. Paypal is a third party without any interests from you. So it will be fair to both of the seller and the buyer. Your money will be very safe. No woraries.
I ordered a hoodie for my son and blouse for myself on 12/20. Knowing already that it would not make it to me before the new year. Here we are 1/17, almost a month later, and we still don't have this order. Once I emailed them to find out what is going on with the order, it was only then they told me that the hoodie I wanted was out of stock and to choose another. I chose another and waited a day or so for tracking information. Mind you I put the ticket in on 01/04. Received the last message from them yesterday. The tracking information looks suspect and it hasn't moved since from the shipping facility since 01/10. They told me I had to wait a couple of days just to get tracking information, which is ridiculous. I promise that I will never be using this site/company for any future purchases. Try eBay first before ordering from this site. You will never have to wait this long. I will also be an advocate to make sure I tell everyone what a terrible place this is to do business.
Hi Tanisha, we are sorry for the delay. As the site have stated that each orders on the site have it's procesing time and the shipping tiem, except those marked ship in 24hrs. Please for your order, as checked, the parcel have been shipped out, please you can track the order status on your site account, finding My Orders, and on the bottom right, you can submit a tickets for further information also, please. And for after-sales you can send to the: support@beautifulhalo.com support@dressale.com
I guess I should have checked the reviews of this company before I purchased a hoodie from them for a Christmas present for my son. It was never opened--he had a similar one and just wanted to exchange it for another one. I should have realized my mistake when I tried to go through their onerous ticket system and they could not seem to understand my simple request. Now I realize that they were brushing me off. Finally told me that I would have to ship it back to China and the shipping fees are very expensive.
Dear Diane, we are sorry for your dissatisfaction. Please we are offering a good quality and affordable products, if you get any question about the order, please you can send to the after-sales to support@beautifulhalo.com with any complaint, please they would handle for you after confirmed. Have a nice day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we are sorry for the delay. As the site have stated that each orders on the site have it's procesing time and the shipping tiem, except those marked ship in 24hrs. Please for your order, as checked, the parcel have been shipped out, please you can track the order status on your site account, finding My Orders, and on the bottom right, you can submit a tickets for further information also, please. And for after-sales you can send to the: support@beautifulhalo.com support@dressale.com