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Beautiful Halo Reviews Summary
Beautiful Halo has a rating of 1.4 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beautiful Halo most frequently mention customer service, tracking number and credit card. Beautiful Halo ranks 1927th among Women's Clothing sites.
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These folks are a scam. Will not ship in reasonable time, when you ask to cancel they tell you 40% restock fee. You think this is legit based in HongKong ripping people off.
DO NOT, REPEAT DO NOT BUY ANYTHING FROM THESE SCAMMERS! NEVER RECEIVED ANYTHING BUT BULL$#*! TALK BACK AND FORTH FROM SOME LOSER ON THE OTHER END,,,,, SO PISSED GOING TO FILE A SCAM COMPLAINT WITH PAYPAL*******
Ordered a light fixture on May 26th 2020 and I'm still waiting. I wish I would have read the reviews before ordering. Haven't received any response to my emails and live chat was a waste of time. I'm worried that I just threw $369.00 down the drain.
Ordered 2 tops. One came after 6 weeks and I'm still waiting for the other one. When you contact them they keep you hanging on then say it's on its way. Tried to return first top and get a refund but they kept saying why doesn't it fit? Did you look at size chart etc? Useless, would not order from these again.
Always check reviews something I didn't do before hand hope others after me check reviews.
I ordered 2 items spent $60+ dollars back in March still nothing its the end of July now. Communication 0 not even worthy of a 1 star.
I ordered a beautiful red men's lapel winter coat from this company on April 18th, 2020. I had observed the clothing offered by BeautifulHalo many times on Facebook advertising. I had been burned by other companies who advertised on Facebook, but this one looked legitimate. So, I went to their website, placed the order, and provided my credit card information. Then, I found myself in a "black-hole" of no communication, no responses, and no delivery of the item I paid for.
The impression I have of this company is that they are in China, we are in America, and there isn't one damn thing we can do about their worse than horrible service.
STAY AWAY!
These guys have the WORST customer service of any online company I have dealt with.
I never got any tracking information from them despite asking several times.
I canceled the order and then received it over 4 weeks after the initial order date.
STAY AWAY!
Same comments. Ordered lights, received a shipping UPS label number and maybe the boat sank along the way. I realize I should have reviewed the website first and I own that. Sad as they are making a fortune on people like me. I know my $300 is gone. I will open a ticket with Paypal and my Credit Card Co. To see if I can get a refund.
In 15 years of online purchases, this is the first time I was scammed, so I can't be that upset as my track record is good. I am not happy, but what can I do? I am happy to take suggestions.
UPDATE: It arrived in perfect condition. 2 Months late but it's beautiful. The company does have issues with tracking and I thought I was scammed but I received exactly what I ordered.
Terrible. Took over 6 weeks to receive the light fixtures we ordered, to be very disappointed in the extremely heap quality of both fixtures. One was usable, but I will be replacing most likely once I find a better one. The second fixture came all bent. The frame itself, as well as the center of the fixture, where bulbs go... meaning, this was not all done in transit. Very, very cheap. At least the light fixtures. I can't speak on any other products.
BEFORE placing orders, contacted their Customer ( cough) Service to ask if SIZES " ran true". Was assured that they DID!
Placed first order for one mens tee shirt. Two days later, placed a second order for three more. ALL Extra Large. Three and one-half MONTHS later, I have finally received the four year shirts. Every single one is much, much too small. I doubt that they would fit someone that wears a Medium. Not unlike almost every person on this website, I will never be able to get a refund. A waste of nearly seventy dollars!
Shame on me!
BEWARE! Been over a month - Still only received 1 unit of my 2 unit order. No phone number, no email address - I am so stupid for doing business with this company. No instructions inside unit. They shipped it ON A BOAT! That was never presented up front!
Ticket #*******
Ticket Status: Processing
Ticket ID: *******
Order Number: *******
Order Date: May 02,2020
From: Marilyn Hutton May 11,2020 11:26 AM
Subject: Have not received order
Why hasn't my order shipped yet? Your tracking info provided is not real - has not moved at all (see attached image) - please advise ASAP before I contact my credit card company. I need to hear from you within 2 days.
From: Customer Services May 13,2020 10:33 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Please kindly wait for it.
Have a nice day.
Regards,
Vecchio
From: May 13,2020 02:46 PM
By a boat?
I cant wait for a boat - cancel my order now please
From: Customer Services May 15,2020 03:57 AM
Dear customer,
Sorry for that, as checked, your package is still on the way, please kindly wait, many thanks.
The order can't cancel as it was shipped according to our site policy, hope you can understand.
Regards,
From:
May 31,2020 03:26 AM
Payment cancelled with PayPal
From: Customer Services June 02,2020 01:26 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Close the case please.
Have a nice day.
Regards,
Vecchio
From:
June 09,2020 11:51 PM
Only one light has been delivered June 6 - over 1 month from order date. Where's the other one? I have committed to make it my life's mission for 1000 bad reviews for your company - my customer has cancelled their order - Lost $100's of dollars because of you
Updated 7/10/20- item arrived 2 months after ordering. Never received a response from company regarding multiple inquiries as to my order. Even tracking information was limited and inaccurate. Avoid the company if you need items within a certain time period or need up to date delivery information. Luckily items were as described.
If I had the option to give zero stars, that is what I would give! DO NOT ORDER from this company ever! I Ordered my product on 4/9/20. After week and weeks of hearing nothing, I contacted Beautiful Halo. They said it will take another 4-5 weeks to ship from China. After another few weeks, I received an email saying they could not get the product. I asked for a refund. TheN, over the course of the next couple of weeks, they keep sending message after message asking me to purchase another product, they offer discounts, etc. I have told them repeatedly in every one of my messages that I do not want a replacement or discount, only a refund. Their responses EVERY time are to AGAIN ask me if I want to order something else and receive a discount. They do nothing but give the run-around. After 2 months, they have yet to tell me they will refund my $284.25. I have NEVER dealt with a company this bad. In fact, I have only given reviews to companies for good customer service and this is the first negative review I have ever written. I wish I had red the reviews before ordering. Lesson learned.
This light is what I wanted, but it came in so many pieces... and without instructions on how to put it together! It is not workable in this condition and when I asked for help I was given the "run around". I would run away from purchasing ANYTHING from this company!
I would not recommend this company to anyone. You pay full price plus shipping but do not realise that items are coming from China. The company do not answer your emails and refuse to refund your money. I have been waiting for a lampshade for over two months. I paid £50 plus £15 postage and sent numerous emails and received no response or the the item.
My advice to any shoppers is do not buy from this company
I Ordered 2 lights with a delivery time of 3-5 days after 8days I chased my goods, I sent an email and got no response I sent another and got reply saying goods had been shipped! I tried to track the parcel but it came up not a valid tracking number! I tried to talk to someone on their online system they kept saying be patient! Then I would get this message Sales-2
Dear customer, I am so sorry about that. Since I am only responsible for pre-sale service, let me guide you to after-sales support: please send an email and address the issue with the order number to: *******@beautifulhalo.com.
SO DO NOT BUY FROM THIS COMPANY!
Ordered 2 pairs of shorts. Delivery date has come and past. No package. Costumer service is NO help. At this point, I'm very disappointed. Even if I do receive my items, I'll never spend my money with this company again.
Dodgy fraudulent company. They need shutting down. I have filed a complaint against them. Keep away!
Absolutely rubbish service. They have been messing about for over a month now. They aren't giving me a refund. And I am looking forward to reporting their company and getting them sued for this disrespectful company. BIGGEST SCAMMERS GOING. Would never recommend.
I bought a long green jacket through this company. It was completely different to the picture. After around 15 messages back and forth, they said I can have refund if I pay return postage and original postage also! What a rort. Disgusting customer service. I agreed to 20% refund and a product I did not order!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members