Bath & Body Works

On December 2nd, I went to Bath & Body Works on Flagler and 82nd. It was Candle Day, and overall, it was enjoyable until the checkout point. I feel compelled to share my concerns regarding an interaction with one of their elderly employees.

At the checkout line, this employee grabbed my hand and pulled me because I wasn't standing where the line was supposed to start. This action was not only unwarranted but also quite startling. When I expressed my discomfort and asked her not to lay her hands on me, she responded in a rude manner, even using the term "una atrevida." I found her behavior to be disrespectful and unprofessional.

I must emphasize that such incidents can greatly impact a customer's perception of a brand. I refrained from filing an official complaint at the time, but I believe it's important for Bath & Body Works to be aware of these incidents to maintain a positive shopping environment.

It's worth noting that another customer had a similar encounter with the same employee just 10 minutes before my experience. Overhearing her interactions with others while shopping further highlighted her rude demeanor.

I appreciate your attention to this matter and hope that steps will be taken to ensure a more pleasant experience for customers in the future.

I have shopped with Bath & Body Works for years. For the past 3 years I've seen a drastic change in their products in regard to their candles. The quality has declined. They changed the name on some of their most popular candles but they do not come through with the promise of the old candles. I am so disappointed. My most recent purchase from Christmas. I returned all 6 candles I purchased after burning no more than 15 minutes in a small room. The aroma was either toxic to my nose or did not throw at all and we are talking a small bedroom. My family has allergies so I burned them in my bedroom. They continuously change the formula for example, summer Boardwalk smells nothing like it used to and I could go on but I choose not to. I just exchanged four four candles that I purchase at Christmas it is now February. And yes there was a delay my house was hit by tornado so I've been a little busy. Regardless, I have burned three of the four I have purchased. Two have shown promise. And old standby watermelon lemonade, a new scent blueberry pie. Banana bundt cake failed drastically and I have yet to burn sugared orange and vanilla I am hoping it will soar. I have never been more disappointed in the past 16 months with Bath & Body Works and their candles when you get a good candle and it sells you need to stop changing it! For example blueberry lemonade I know so many people that loved it and it's gone. Summer Boardwalk years ago was awesome and now it's been changed and it sucks quit messing with the formulas that you had! Vanilla snowflake it's changed! I could go on but I will not. Bring it back to where it used to be. You're screwing things up!

Very nice perfums offered. Different scents and so beautiful bottles. I like this site and recommend it to my friends.

Not satisfied with the purchase.
Less quantity products in high price.
Quality is fine.
Delivery charges are so high.
First experience bad experience