Christine S.

I buy all my husbands clothes here. If a shirt gets a rip three years later they'll replace it, but so far that's never happened because they truly have the best quality available!

Wonderful quality jeans. Other items are cheaply made but very inexpensive and will last a season if you want something on trend that you don't need to last. But all of my ON jeans have lasted many years, love them. Five star jeans.

I just received very cheap down pillow inserts, they're not hypoallergenic and very understaffed. Not what I'd expect.

I have allergies and chemical sensitivities. I can't even walk in the shop. Do your health a favour and buy more natural products.

A nightmare dealing with cuddledown. I've spent about four hours on the phone over two weeks including one hold wait time of 55 minutes (but so desperate to get my problems resolved I held) They never sent my order even though I paid extra for two day shipping. After two days I called to see why I hadn't been sent a shipping notice-- they said they couldn't process my card because when any order is over 300$ they have to verify identity first. I asked why they didn't email or call to tell me this as it was obviously a time sensitive order. They had no answer. I was transferred to about five people several hardly knew English. Then I was supposed to get 10% VIP discount but two said I wasn't signed up, one said I was, then two more VIP reps had no clue but said try faxing my receipt when it comes and in 6 weeks maybe I'd get the discount. Long saga short I finally cancelled the order and begged them to go away I can't handle the stress for trying to order 600$ of bedding it should be very good service. To this day two months later a credit card charge shows as still pending from cuddle down. They said they can't remove it unless I give them contact info and a fax number for someone at my credit card company. Sounds precarious and fishy. This is ludicrous. I'm just cancelling the credit card now so they don't incompetently run the charge through for products I cancelled and so didn't receive. Insaine!