Bark Box

So we tried the Bark Box. Worst dog toys I have EVER seen. Every single toy is fabric. All plucked and shredded within a couple of hours. No rope toys or real chew toys. Constantly picking the threads our of Cuffs mouth trying to insure he doesn't ingest the threads. Threw the toys away. We feel robbed and cheated. You should be ashamed of yourselves. Never again.

The "im so sorry" emails for the last 3 months have been so annoying, but the "69" one really irritated me. I understand we're all grown but there's a time and place for these explicit things. After responding to the email, I get a response from someone justifying why they thought it was "cool" and "funny" to send something so tacky. Consider a different marketing manager because this is poor and once more, tacky. May work for some people but owning a business isn't and shouldn't be aimed at one crowd.

Very enticing promotions which seem easy but are difficult to understand how to collect. Not much help from the company. Reading comments, its clear I am not the only one who had problems. Now, im stuck with a years subscription.

Subscription is a total rip off - they bait you with a full 1st box and then, subsequent boxes are 33% Less. Some people get full boxes, others don't- any company this unethical might be selling tainted lead treats! Avoid at all costs

Was supposed to get free gift for trying. Wasted my money. No gift and useless junk delivered. Stay far far away.

Rip off! Buy one year subscription and get $100 gift card? Sounds good on paper.Okay I'll bite. Go to spend the $100 and there's literally NOTHING in stock! 90% of everything is SOLD OUT? Yeah, right, thanks for nothing. Rigid and rdiculously petty business practice. It's evident barkbox is headed towards their eventual doom. Don't fall for their double talking tactics. It's all smoke and mirrors.

This company lures you in w/wonderful promotional items, you never get. Still no box for Feb.

GOODBYE

Not worth the money for the toys. Basically the same toys every month and they seem to be getting cheap with production. The treat bags have less in them and some have gotten smaller. If you have an issue, like double charging your acct, their customer service is useless. I ended up having to dispute the charges and cancel my card.

My dog will not touch any of the snacks and treats that come in this box.he has no interest in any of it and when I asked to cancel.I was told thru email that I still have 10mos.left on a 1yr membership.they will stop the box but keep billing me...LOL.DONT RECOMMEND THIS TO Anyone

Be really careful when ordering these. They make it almost impossible to cancel. Quality can be good to Fair.

Barkbox for 1 you can't cancel won't refund you my dog is a super chewer aggressive. There toys don't stand up to him so I tried to cancel can't call all you get is a text email and takes for ever witch is bs. Sorry for the punctuation I'm bad. Finally I get with someone through text and there like well we don't offer cancelation on subscription. Wait why I pay by the month wtf. So there like yeah I will cancel for you and send u 1 more box, no why the toys don't last I just want a refund on my last box yr about to send cause I'm telling you yr toys don't last but 5mi With him please stop. Horrible don't buy at all for a super chewer if yr dog doesn't chew then it's ok

We joined the bark box club for our puppy. The treats sent were not suitable for puppies & when I contacted the Co, I was told I had a 12 mth subscription. She assured me the treats were for puppies, yet the package said different. Choking & digestive issues are not something I want to pay for. They overcharged me (confirmed on other sites) for the free inflatable water hydrant, just to cancel my subscription. Lousy customer service & do not recommend!

First off, they take the liberty of making your subscription auto renew. It sure sounds like it's a one and done purchase, but it's not.

Second, they done allow any refunds or replacements. They cheerfully tell you to donate it if your pup doesn't like it.

Third, I ordered one towards the end of November because I wanted it here by Christmas. I've now received 2 bark boxes within the first 2 weeks of December. I wish I was joking.

Fourth, I was polite and respectful with support. They gave me a generic response that didn't help. While I was typing, I received a generic "well it looks like you don't need anymore help, bye" message. They know they are sneaky and I'm sure by the low stars that others have been having issues.

Finally, you get 2 toys that maybe cost $5 total and treats that cost maybe $20 today. I usually never leave a review, but I'm out $100 now because they hide behind the disguise of a fun loving doggo company. They will gladly take your money knowing full well that once you receive that 2nd box, they get to keep your money.

I'm hoping that this company continues to get trashed. It truly is corporate greed, wrapped up in a dog collar.

We order the six month plan the Monthly payments were supposed to be $31.79 a month and that included taxes and Shipping They took the The full amount of all 6 boxes Out of our bank account all at 1 time $176.88 This company cannot be trusted

I DO NOT RECOMMEND THIS SUBSCRIPTION. I tried to get one box just to try it out, I got automatically subscribed and could not unsubscribe for the next three months. I tried to call and make sure I was no longer subscribed back in April and I am still getting charged and receiving the boxes in September. They continued to charge my account for the following three months after they claimed I would no longer receive them. I've lost about $250 to this company and I never wanted more than one box to try. Will never subscribe again.

I have no issues with the actual box and product but if anything happens with you not receiving a box or a shipment that isn't your fault customer service will not do anything to help and will be cynical. Horrible experience and for that alone I am canceling.

Their services are c***Their stuff is garbage and they rip money out of your account without your knowledge. And then it's impossible to get ahold of anyone. Don't do business with them!

Bark Box lures its customers by showing all the cute dog toys and saying "if you're not happy with toys we will replace and will customize to what your dog likes"… what they fail to mention is can only upgrade or change the box subscription ONCE. If you don't like the "super chewer toys" for instance and wish to go back to original bark box they will require you to cancel and restart a WHOLE new subscription. BS. Just a way to make more $$$ They could care less about customer service or "customizing" This is the hard plastic toy I got that they promised would not be sent in his box again! I cancelled it all together …

I'm not a fan of companies who force people to buy their products, even if they aren't happy. I wrote to Bark and said I wasn't happy and now they are making me pay every month for the next six months - even though the chew toys don't work for my dog. So I guess I'm wasting money as well as filling up landfills. Great.

Well I have no chief complaint about their product I do have a gigantic complaint about the company themselves. This is a subscription that is extremely difficult to get out of. I've tried canceling 4 to 5 times now and they keep renewing against my consent and keep charging me. I don't suggest you get a subscription unless you plan on paying it for a long long time..

I ordered barkbox for our German shepherd puppy. She quickly out grew the toys and they became dangerous for her. It was a six month subscription I could only use for 4 months. I sent a letter as instructed to cancel and not renew and they charged me for a year and will not cancel early. I have taken steps to have the company be forced to cease on line sales.
Their customer service is tone deaf and their policy's are fraudulent
Stay away from this company
I wish I could give it no stars

I have a 12-month subscription and my boxes have been coming later and later each month and spending more and more time in transit. Because of this, I was debating whether to cancel my auto renewal at the end of the 12 months - which I really didn't want to do because my dog loves the toys and treats, but I was tired of the uncertainty around when our shipments would arrive. I decided to reach out on chat to provide feedback about the shipping and to let the company know I would not be renewing if the shipping issues continued for the remainder of my subscription. I then logged into the app to discover that the agent had canceled my subscription effective immediately. Why? I had been very clear that I was giving feedback, not asking to cancel. I reached out on chat again and couldn't get anyone to respond. Finally, I reached an agent who restarted my 12-month subscription, even though I previously had 3 months left. I then ended up in a back and forth email nightmare with the company trying to get my subscription restored so that it would end when it was originally supposed to - which lead to literally every agent misunderstanding what I was asking and, right after one agent fixed my subscription to end when it was originally supposed to, another one canceled my account a second time after informing me they have no plans to improve their shipping. The only way to receive my next box and all the add-ons in my order was to restart my subscription AGAIN. I'm now back on a 12 month plan instead of having 3 months left, AGAIN, and they didn't even want to honor the free month they had offered me for literally hours of back and forth messages and hassle. I really don't understand this company at all. I've been a great customer, I order a number of add-ons every month, I have a Bright subscription and a food subscription, and yet for some reason, Bark does not seem to want or appreciate my business. A note to anyone who wants to cancel and has been unable to - just tell them you want to give feedback about shipping and they'll cancel you on the spot.

I was just trying to check out the site "exploring" and accidentally press the wrong button and end up order this box that I was not trying to order and the next thing I know I'm getting an order of stuff that I don't know what the he** it is and then want give me refund and no return to donate it to a local animal shelter 29.95 for Shi* I don't want and then gonna give another box for free stop from complaining on them I'm keep doing it until I get my money back