I thought that they forgot to send me a confirmation email for my order. I see now that my emails just didn't update for a week. The problem was on my end. Thank you bambuzo.com
No shipment of product... no response to my inquiry's... no service department... but, they have my credit card number in their hands - that's frightening.
Ordered a playset from bambuzo.com for my kids, outdoor set and it was a very large. Paid $5 shipping to get the set delivered to my home in 3 days. Weight about 140 pounds... VERY HAPPY
Another great order. Like others have said, you order, you get a order confirmation, then sent for shipping update, then shipping tracking number all within 24 hours. I will order again 100%
The headphones arrived fast and makes listening to music a real pleasure. I would advise a good quality preamp though to really enjoy the headphone to the max.
I called my credit card company and explained how BAMBUZO is an INTERNET SCAM and about their so-called customer service, no tracking number, and no delivery of my order. I told them about the emails I received stating in order for me to get a refund, I had to send back the order they (BAMBUZO) never sent. My credit card company credited my account for the amount of the order. Two days later, I received an email from BAMBUZO stating my order had been canceled and my account credited. CALL YOUR CREDIT CARD COMPANY.
Lloyd
I ordered a DNKY ladies watch from Bambuzo, 2 days later I tried to cancel, but received an email a week later saying sorry item sent for shipping a month later I ask if I can have a tracking number, I received a reply item sent for shipping and awaiting tracking number, 2 months now and nothing, I have contacted PAYPAL to start a refund claim, they have sent Bambuzo a copy of my complaint. Keep well away from these scammers.
I ordered three things and only 1 I wanted to keep. I opened a RMA with my account and they approved it the same day and refunded me 4 days later. Easy peezy..
OOrders Saturday night and received it now Tuesday!
Very happy! I will be trying them again for another 3 pots.
Without any explanation they cancelled my order twice to the UK. PayPal paid and they returned it. Totally pointless company. Do not use!
This company is a fraud! I had ordered two sets of computer monitors from here, my order and payments were approved (pending charge even showed on my bank statement), and I even received a confirmation email stating I would be emailed once my order had been shipped so I could track the order. Five hours later I received an email stating my order had been cancelled because the items were out of stock, I had not been charged, and they apologized for the inconvenience. I know that to be bull$#@! Because the website will not allow out-of-stock items to be purchased. I wasn't given any options about whether I would like to place the items on backorder, receive store credit, or refund. To add insult to injury they refuse to respond when I emailed the copy of confirmation of my order proving the items were listed in stock at the time of purchase. Further evidence of their fraud and false advertising can be proven; they also took down the link to the items to show an error message (thankfully I added the item to my "wishlist" so I can still see it, but link is broken also), they also changed the price of the items from the advertised $10 per pair to $600 per pair! This is ridiculous business practices, it is also against the law. Therefore, since the company refuses to respond to many attempts to contact them about this issue, I am now searching for a lawyer to file charges after filing a complaint with the FTC, BBB, and IC3. Don't order from this company, they will cancel your orders wrongfully, they will lie to cover up their deception, and refuse to respond when their errors are pointed out.
Made a purchase and made payment, 3 day later I received an email stating the item is not in stock!
Just was a waste of time.
Absolutely love this store. Fully recommend to everyone. They went above and beyond to get my gift to someone in asia. Can say thank you enough...
Ordered early morning monday last week took 7 full days to get here... I only paid $5 for shipping but that doesnt sound like express shipping to me.
Love the new drill and got it in 5 days from order date. I like the options of bit and safety locks on the 5600 model. I highly recommend.
I placed an order for a Mini Jambox for my daughter for Christmas... I placed the order on December 16th... a week later I still hadn't gotten a shipping confirmation so I emailed them asking what was taking so long... I FINALLY got a response several days later telling me my order was CANCELLED due to it being out of stock... REALLY? It took them 12 DAYS to figure that out? Meanwhile I had NO Christmas present for my daughter and would have appreciated an email ALOT sooner than that telling me I couldn't get what I had order, so at least I could have looked elsewhere! I WILL NEVER ORDER FROM HERE AGAIN! I HOPE YOU DON'T EITHER!
Very helpful, thank you. Ordered a toy for my daughter, I wasn't sure which version of the toy it was, gave them a call and they were helpful.
I placed an order of an item I found while searching and the next day I was told they don't have it. Horrible website.
Hi Sandra,
We apologize for the experience you had. It looks like you ordered something when our stocking system was not working perfectly. Please send us a private message from this account and we'll give you a discount on your next order if you do decide to give us another chance.
Thank you,
Paul
Bambuzo
Answer: Hi Caroline. Don't believe a word they say. Contact your bank and put in a claim advising you have not received your purchase. I was getting no response from this company Bambuzo so that it what I did put a claim in with the bank. Surprise surprise the very next day I got an email from Bambuzo telling me they have refunded my purchase. DO NOT BUY FROM THIS COMPANY... Victoria
Answer: They seem to respond to the better business bureau. Try them.
Answer: I would play it safe and shop elsewhere for the item. I found out through my purchase through Bambuzo that the site may say "in stock", but this simply means that they have a company providing them the product, and will keep this status even if the supplier does not have the product in stock. They are also really slow with approving orders, notifying customers on the status of their orders, and even giving refunds for cancelled orders.
Answer: Link to the Rest of the question and To Respond didn’t work. My correspondence with Bambuzo was alarming. I often wondered if the respondent could read. Mostly the responses seemed like canned answers and were often not responsive to my question. My Credit Card Co covered it for me. The BBB should put them out of business. David From: SiteJabber [mailto:info@sitejabber.com] Sent: Sunday, October 04,2015 4:31 PM
Bambuzo has a rating of 3 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bambuzo most frequently mention customer service, tracking number and credit card. Bambuzo ranks 725th among Discount Shopping sites.
Hi Tasha,
I am sorry you had a negative experience with the site. Believe me that this is the last thing we would like for any of our customers. We have served thousands of customers successfully and without a glitch but unfortunately there were times when products are listed erroneously. Unfortunately this leaves customers such as yourself frustrated. For that I apologize and know that we are working diligently to correct these glitches. Let me know if you do decide to give us another chance and I'll discount shipping costs from your next order. You could also give us a call to our customer service number if you have any questions.
Sincerely,
Paul
Bambuzo