Great product, but slow shipping. I ordered 3 different liquid lipsticks and the product does stay on quite well for just regular use and drinking. As with most liquid lipsticks, it does not hold up well against food, but that is to be expected. My only complaint is that it took nearly 3 weeks to actually ship the product. I placed my order April 1st and it did not ship until April 19th. The shipping was very quick from the 19th to when I received it, but the period between order date and ship date was much longer than expected. Thankfully I did not order these for a specific upcoming event.
On first glance after opening my box, it seems pretty unassuming- not in a negative way of course. Just simple packaging for the products, no need for all the pizzazz. The lip crayon glided on smoothly, but did start to feather after about an hours wear. The brush is super cute and seems to be of good quality bristles. The mascara works well. No clumping. The eyeshadow palette is nice, though two of the colors pretty much disappear on my skin haha.
That all being said, I ordered the "free" box, then before I even got it I got charged full price for the next box before I can even decide if I want to continue. So we shall see what the next box holds before I decide to cancel or not.
I ordered the babebox, without realizing the one month free thing, and received my first box. I lost my credit card that I used for the original purchase and had to cancel the card. I was unsure of the shipping date for the next card, so I asked to cancel my subscription to babebox. I had to email them, the chat did not do anything. The emails were two different people with two different names, both replying telling me the exact same thing. They offered no help. They basically think I was trying to steal from them. Terrible, do not do business with a company that treats their customers this way,
After months of promises that the product I ordered and paid for are on it's way, which was suppose to take 5-8 days. I finally got the product... it was NOTHING like they advertised. It was suppose to be a hair removal spray. It ended up being a unselaed bottle with nair cream in it that looked liked it went bad and it smelled awful and was yellow chunks. It went right in the garbage. Complete fraud on their part.
Hello Laurene,
We are very sorry that you had to face this issue.
Please provide your order number, so that I can check the status and try to resolve it.
Thanks
I ordered more than a month ago and recieved nothing to this day. When complaining online and asking for a refund I was told refunds are only provided within 48 hours. Very convinient, when delivery time is 5 days minimum. A few minutes ago I launched complaints with the BBB and the Federal Trade Commission. Everybody else who has the same issues, should follow suit
Hello,
We are very sorry that you had to face this issue.
Please provide your order number, so that I can check the status and try to resolve it.
Thanks
They practically stole my money. I asked for a refund after not receiving my free box in a timely manner- 2 weeks! I was then charged for another box while I await for the second, all along I have asked for a refund for the original purchase but to no avail. Babebox cosmetics/ Focallure deserves a negative 1.
Not 100% sure about this service yet, products not the best i ever had and a little deceiving with the "free" box but if you cancel before the 2nd bix yoy get charged full price for the free one! Yea not a good move. Step it up bit. Lots if boxes out there that have great products, this one. To be determined
Absolutely crap. I've cancelled the order ( 3 month subscription) after the first box of clown makeup. They sent 2 more. I canceled the auto billing, and yet they are shipping me more. I've contacted PayPal, and now I'm going to register a formal complaint the the BBB. A bunch of scammer. Disgraceful
I will keep this brief. Order placed for the microblading pen on May 11,2018. Order number *******537 received and card charged the same day. It is June 29,2018 and status of order is in 'approval preparing to ship.' This is the same status it has been in since the order was placed. This company is not legitimate. An honest company would have either emailed with an offer of refund or emailed with a reason product not shipped. No response received from company at all. Lesson learned this company is a fake and you may as well just throw your money away. Anyone who states they received a product is either really lucky or is part of the 'Focallure Company.'
This is a great subscription box if you can afford. The first box is free with the cost of shipping and it is worth the price. The items are all unique and high quality. I love the presentation and that they were items I wouldn't normally purchase for myself. The website is easy to navigate and customer service is easy to deal with. I would highly recommend!
I just wanted one babebox and now they won't let me unsubscribe. I've messaged them to unsubscribe multiple times and they answer ambiguously, and then they just tell me i should just hold for three months. They're not trustworthy and some of their stuff makes my skin hurt.
I love this company despite what a lot of people think it's ligit. I have received every box I ordered and every other item I've orders. I love how there cruelty free. I found out about them from a Facebook ad and was lent sure about it at first but fell in love with there products. There one pallet didn't work so well but the rest have bin amazing. I love there eyeshadow pallet The colours blend so easily. I think people need to give there a fair chance. To the People saying this company is a scam I have to respectfully disagree. I have bin scammed by companies before and this nothing like that. I will continue to buy from this company. They are by far one of my favourites.
I just recently got my first package from babe cosmetics and I love it! It was super affordable and I got a bunch of awesome name brand products! It 2ad delivered so quickly, I was shocked at how fast it arrived. I love everything I got and will definitely be ordering from them again!
Focallure is truly one my most favorite online companys. Is is so easy to sign up.
When I signed up for the babebox subscription my first box was free and it was shipped out the very next day. I am so happy I started my subscription.
Whoop whoop! Just recieved my first babebox! Products were awesome and alreasdy looking forward to next months. As a subscription junkie with a monthly total at 12 currently and always on the look for the next best one i would recommend.
I had high hopes, and was very excited about my order. It was a buy 3 get 2 free deal, which I right was wonderful. However, I waited for over 2 months just to get my order. I also had to email the company to even find out WHY it was taking so long. It was then they informed me that part of my order was out of stock at the time of order, even though the website stated it was in stock. I finally got my order and tried them out, and wasn't happy. 2 of the colors are identical, even though they are named different. And none of them look like the photos. They are NOT water proof, and make your lips feel extremely dry. The color flakes off once it gets even a little wet, and gets all in your mouth. It was not at all like advertised.
Initially I was concerned ads I had ordered and not received my order inside the 7 day promised window. I emailed the company and they emailed back within the day with an update on my order. One of the items I ordered went out of stock. They emailed me when it was shipped and allowed me to track my order.
I got the metallic rubylite lip gloss. Legitimately it goes on well. Give it a few minutes to dry then it stays put! No need to reapply regularly. I'll certainly buy more of that.
I did also get the strapless backless bra though was dissapointed in it. If all you need to do is push the "girls" together and they are perky on their own then this will do it. It stays sticky and doesn't fall off even if you get a little sweaty. If the "girls"have lost their perk this won't help them as it gives no lift.
Dear customer, Thank you for your review. We will do the best to improve our products.
The ordering process was easy, the cost is great, the variety is awesome, the shipping is fast, and customer service is very friendly and helpful. I loved it so much that I ordered more in different colors. It stays0 on well if you don't drink anything. I did have to keep applying it because I drink water a lot so it kept coming off on the inner parts of my lips, but it stayed on the outer parts well. Was hard to get off that part. Still love it and will continue to wear and buy and recommend to others.
Dear customer, Thank you for your review. We are happy to see you with us.
I signed up for the $1 box not knowing i would be scammed. A few minutes later i read reviews on facebook and tried to cancel the first box but it wouldnt allow me to. Today i was charged $36.95 for the second box and they refuse to issue me a refund and cancel shipment of both boxes. Scammers and a fraudulent business! Any positive review is an employee or they got paid to lie. Shame on them! Every dog has its day! Going to report them to the BBB and dispute the charges with my credit card company! STAY AWAY! YOU HAVE BEEN WARNED!
I tried out my lipgloss and it was great! It's been hours and I've drank a bunch of water since and it's still on. I would recommend using chapstick too to keep your lips moist but overall it's great.
Dear customer, Thank you for your review. We are happy to see you with us.
Answer: Nope, not at all. Save your money. They have terrible customer service, terrible products, and will fraudulently charge your account. You're better off buying drugstore brands.
Answer: I keep getting charged for random boxes I did not approve! I need a refund now and I tried to cancell my subscription and they don't answer!
Answer: Hey Carla, Thank you for your question, you can follow the link below to form a title, content, and rating of your review, (to add photos if you deem fit) and to confirm the terms: https://www.sitejabber.com/online-business-review#babecosmetics.com_(BabeBox) And it is going to be released to be seen on our page in a few days after SiteJabber team moderates it.
Answer: Hey Katarina, the whole order 1001385661 cancellation was already processed and the amount should reflect in few working days.
Answer: Hey Jainni, currently you don't have active subscriptions on file and 1001379056 was refunded as an exception on September 4
Answer: Hey Jessica, we have cruelty-free products and surprise with learning experience are the key features of our subscription, also we ship almost worldwide and don't have waiting lines for subscription or cancellation. Aside from that, although Focallure products and their complementaries are losing a primary focus of our subscription service content editors, we are in the midst of boosting the product assortment even further (current brands include Aesthetica, Bang Beauty, GirlActik, Vincent Longo, Appeal Cosmetics, Oryza) which goes before mentioning that we have a multitude of plans and special settings we can apply which can help you customize the cost and the shipment/charge dates.
Answer: That website is not the real focallure site. I emailed the real company and they said that this is one of many of there distributors that they send products too.
Answer: Because they are frauds. Alert your bank and threaten legal action against Focallure. They won't stop otherwise.
Babe Cosmetics has a rating of 2.7 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Babe Cosmetics most frequently mention customer service, free box and full price. Babe Cosmetics ranks 706th among Cosmetics sites.
Dear customer, Thank you for your review. We will try to improve on shipping. We are happy to see you with us.