They "lost the item" and wouldn't refund (at least yet). It has been a couple of weeks and they want me to file claim through their own logistics provider rather than do it themselves. So, I paid, never got the item and still don't have refund. Oh and don't even try using the email support as they have not responded to any of my four emails. I had to call which takes forever to get a human being on phone and then they don't have any idea what they are doing.
I purchased some cover King covers. This past Monday yesterday Thursday I received an email telling me that the seat covers would be delivered today so I took the day off so they just wouldn't set on my doorstep. I sat here all day eventually went to FedEx's website they said Monday so I eventually called FedEx and was told that was wrong too it would be next Friday, I then call customer service for auto anything that guy told me they never sent me an email and I said well I have it right here they told me I was mistaken so I contacted customer service and I sent them a copy of the email oh here's crickets from them. I will never order anything most people if you can't tell me the truth and then you going to call me a liar when I have a copy and a picture of the date you sent it to me
Hi Andrew- I'm sorry to hear there was some confusion on the delivery date of your order. We realize you’re anxious for your order to arrive and we apologize it didn't come as soon as you expected. When an order ships we issue a shipment notification with your tracking number so you can follow your items delivery straight to your door. When FedEx reflects an expected delivery for the following day, our system will automatically issue you an update on the delivery. However, if FedEx changes the delivery date due to any number of reasons on their end, unfortunately, we have no control over that. I was able to review your order and see delivery is scheduled for 5/22 by end of day. You may check the status of your delivery at any time by simply pasting the tracking number into fedex.com or clicking the link on your shipment email. If I can provide any additional assistance, please let me know.
This place is a joke. They are quick to take the $ but they make it very difficult to get a refund and blame it on the distributors which is a lie. They put you on hold hoping you will hang up after being on hold for over an hour.
I'll never ever order anythign from here ever again!
Hi Enrique- I'm sorry to hear you've had trouble receiving a refund on your order and you were put on hold for longer than expected. While we try to get to every customer inquiry as soon as possible, during periods of high call volumes, it can take a bit longer than usual and we do apologize for any inconvenience this causes. As for your refund, if you could please send me an email with your order number at onlinesupport@autoanything.com, I'm happy to look into this for you.
I ordered two portable air compressors to fit under the rear seat of my two 4x4 vehicles. When the compressors finally arrived, I realized that they were way larger than I realized, when purchased. I called to try and exchange the compressors or to get a refund, and Auto Anything customer service was very hard to reach, and once I did reach someone, they told me that they don't do refunds, and if I wanted to exchange the purchased items, I would be subject to a 20% restocking fee. Don'e use this company for anything! If you have any problems, you will be stuck with the product, with no help from them.
Hi Troy- I am sorry to hear about the frustrating experience you've had, but it does sound like there was a miscommunication. We do returns and exchanges (except in rare cases where "non-returnable" is labeled on the product page). Standard returns are subject to the return fees, and exchanges are free. Please contact us at onlinesupport@ autoanything.com so that I can assist you!
I have used Auto anything twice. I bought an aftermarket HD bumper that was suppose to have 5 aux led lights. When the bumper arrived it had 4 lights. After some back and forth mails and wrong light sent, they prorated the price of the bumper. That impressed me that they actually took care of me. So many other companies dont do it. Kudos for AA. Just ordered seat covers and was able to to talk with support to help with the correct options. Great job.
I bought some nerf bars from them and there were no mounting hardware. I called and he told me tuff SH**. He had 700 people on hold wanting to buy and then hung up.No help[ no support. I finally called the manufacturer and got help. Hat a joke auto anything is all they want is your money and will tell you anything to get it.
I ordered the N-Fab podium set. Super easy to install and look great on truck. It takes longer to pop out the stock hole plugs than to install the bars. Perfect fit! Great product and great service. Thank You Autoanything
Hi Aron,
Thanks so much for your positive feedback- so glad to hear you are happy with your N-Fab podium set :) Looks great!
Best,
Bailey
Worst company I have ever dealt with. Will not answer emails, and waited over an hour to speak with someone on the phone regarding an incorrect order and they did npt have a clue as to what they were doing
I gave them one star because I could not give them a negative value.
I ordered a trailer hitch from auto anything.com and it seemed to be going well at first. I got a email that I canceled my order which I did not and that I would be refunded and I never got my money back and that was over a month ago. SO STAY AWAY FROM THIS COMPANY THEY ARE A SCAM AND WILL TAKE YOUR MONEY! There phone is also off the line with the number they supply to call them. I would give them zero stars if I could.
We purchased seat covers from Auto Anything and payed $133.86. They did not fit. We confirmed with Ram that we put in the correct information for the seats in our vehicle. We contacted them and explained they sent covers that did not fit our vehicle and we requested the correct ones. We were sent a return label and told they would correct the order or issue a refund since it was their error. We stated to please send the correct ones. Instead they issued a return and then deducted $41.72 from the amount refunded for shipping/restocking even though it was their error in sending us the wrong seat covers for our vehicle. Literally paid $41.72 for absolutely nothing.
Hi Kristi- I am so sorry to hear about this negative experience you've had. You definitely shouldn't have to pay return fees on a return that is due to our error. I'd be happy to issue the remainder of your refund or assist you with your replacement order if that's what you'd like. Please contact us at onlinesupport@ autoanything.com so that we can make this right for you.
I purchased seat covers for my car. What I received wasn't right so I am trying to return them. Customer service has been horrible and they denied my return without any explanation, even though the site states 30 day return policy. Will never use this company again and will make sure to share my horrible experience with everyone.
I paid $350 for a car cover through autoanything.com and after one wash the stitching started to come undone. I contacted customer support with multiple pictures and they told me I would need to ship the product back at my own expense, then they would take 5-10 days to evaluate whether or not they would issue a replacement, and then I must pay for shipping back to me. So I have been sent a defective product and now I must leave my car uncovered for a month while they decide if they will even fix my problem.
I ordered a K&N air filter that was "in stock" and was supposed to ship same day. A bunch of phone calls later and a different story every time, I finally got it about 7 days later and opened the box to find it was all beat to hell. The seal tape was broken and the box was open etc... the filter had a little damage but looked to still be in good enough condition that I am not going to bother trying to return for a refund. This was my 1st and last purchase from this company ever! I would highly recommend that everyone stay away from this place and do not order anything from them. Horrible experience and horrible customer service! All around bad company! STAY AWAY!
I own a business. Ordered a part for a customers vehicle on 7/6/2020. It's now 7/20/2020 NO part. I have been on hold for over 1.5 HOURS. Yup 1.5 HOURS! Finally a so called customer service rep answers. NO info. No tracking NO nothing. I have confirmed they have NOTHING is their office/ fake warehouse. Everything comes from the actual vendor. All they have is a web site. Horrible, liars... DO NOT buy from this company. If I could of given them a BIG ZERO I would have. Update while writing this review: Ask to speak with a manager... waited for another 20 minutes only to be DISCONNECTED!
Hi Robert,
I am so sorry to hear that you have had such a poor experience with our company so far. We have definitely been experiencing long hold times on our phone lines due to a surge in customer inquiries, however, we have been hiring agents as fast as possible to improve these wait times. We currently have more than triple the number of typical agents and continue to add more so we’re seeing response times consistently improving.
That being said, it sounds like you have had an extremely frustrating experience with us, and we'd love to try to make this right for you. Please send us an email at onlinesupport@autoanything.com with your order number and the problems you have experienced with your order. We will do whatever we can to turn this situation around.
Thank you,
Bailey
Ordered LeBra for 2008 Ford Taurus. I paid extra for overnight shipping once factory sent product to autoanything.com. Estimated shipping was May 3- May 6 (6-9 days later). I called May 4 and was told I would receive it May 7. I get email on May 6 that it was delayed until MAY 23! Totally Unacceptable! Now I've wasted almost 2 weeks to order from someone else. Very poor service.
I don't recommend doing business with auto anything they advertise no hassle free returns which is a lie, they charge shipping and restocking fees which are very high. When you return an item they don't tell you about the shipping and restocking fees they just apply them. Do yourself a favor and do business with a reputable company. I would not recommend this place to a friend or anyone else.
Hi Peter- I am sorry to hear about your frustration with our return policy. To clarify our policy, in the event of a standard return (meaning a mistake was not made on our end), the customer is responsible for return shipping, and there is a 20% restocking/reprocessing fee to cover the costs incurred by us. In the event of a mistake made on our end or an exchange for another product, all of those fees are waived, meaning you'd get the full price you paid refunded to you or applied to your exchange. Additionally, the return fee breakdown is included in the return email that was sent with your return labels. The full return policy is also on our website. If you have further questions or would like to do an exchange so we can get the return fees waived, please feel free to contact me at onlinesupport@ autoanything.com. I'd be happy to do what I can to help.
Bought a bike rack that said it fit 3 bikes, but it does not! Auto anything said they have wait 3 days to get me an rma from manufacturer to return item. I did not buy it from the manufacturer and autoanything should just take it back. This is also false advertisement as 3 bikes do not fit on this rack! I never had a problem before with autoanything but never had to return stuff. Seems like all these companies can false advertise on the web! Amazon does it as well.
Hi Lee,
I am so sorry to hear about the frustrating experience you had with your bike rack. We definitely never intend to mislead customers with our advertisements, but we do occasionally have data errors on our website, for which we take full responsibility and are always trying to mitigate. As far as the return process, I do apologize that sometimes there is a delay in issuing return labels. To give you some insight, some items are sent directly from the manufacturer when we do not have them in stock ourselves. For this reason, these items are also returned to the manufacturer, which is why we have to get their approval to issue the label. I am sincerely sorry for any confusion and inconvenience this caused you.
I know this apology is long overdue, but I did want to make sure you know how sorry we are for the experience you had. We were extremely backlogged due to the pandemic, but that does not excuse a lack of explanation regarding the return policy, or the misinformation you received regarding your bike rack. We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
If there is anything we can do to make this right, please send us an email at onlinesupport@autoanything.com.
Thank you,
Bailey
Beware that what you see is not what you get. In trying to return, they say the image is a "sample" and could vary from the product. I even asked. So if you show red and get pink, that's good enough for you? They said, "sample images may vary, so yes."
It took a Herculean effort and escalation to even get a refund. Sending out today and will update once they credit fully (which they said they would). Steer well clear of this. It's another one of those company's that has Trump-esque ethics (none).
They send you the wrong part and then want you to jump through hoops and send them all kinds of documentation and photos to prove the mistake is theirs. I've been going back and forth with them for a month now and still have not had the return "approved". Shop elsewhere, they are not worth the trouble.
Hi Chaz- I am sorry to hear you have had such a disappointing return experience. If you could please contact us directly at onlinesupport@autoanything.com, I can assure you we will do all we can to get this resolved for you as efficiently as possible.
After reading all the reviews, I was leery of ordering from them I have to say, I ordered online, got email updates within the first few days of all shipping status, and got exactly what I ordered in record time. My dealing with this company was great. No complaints at all, and I would definitely order from them again.
Donna, Thanks for the review! We truly appreciate it. Your review goes a long way with AutoAnything! Thank you for taking the time out of your busy day to let us know your experience was a positive one! Thank you, AutoAnything Customer Service.
Overview
Auto Anything has a rating of 1.4 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auto Anything most frequently mention customer service, credit card and return label. Auto Anything ranks 798th among Auto Parts sites.
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Hey Ben!
I am so sorry to hear that your order was lost in transit and that you have not yet been refunded. We ask customers to fill out our claim form as this ensures the correct information is submitted right away, expediting the refund process, but we are always happy to file the claim on your behalf if you'd prefer that! Additionally, our email response time has gone back down to 1-2 business days now that we've hired a ton of new team members, so we can help you nearly right away if you'd reach out! Please contact us at onlinesupport@autoanything.com so that we can turn this situation around for you.