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Strawberrynet.comReviews 168

1.8

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Strawberrynet.com Reviews Summary

Strawberrynet.com has a rating of 1.8 stars from 168 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Strawberrynet.com most frequently mention customer service, credit card and post office. Strawberrynet.com ranks 309th among Bath & Body sites.

service
28
value
24
shipping
22
returns
19
quality
25

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Linda B.
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I lost 42k to this site, they are not
Trustworthy, Telegr: Real_RecovExpert
Reclaimed my assets. If you are a
Victim, they are reliable.
WhAtsAp: *******768

Date of experience: January 21, 2025
Hong Kong
1 review
0 helpful votes
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Happy Shopper
April 27, 2024

I always find it very easy to navigate the website and they have great range of products. Their customer service team was always helpful and responsive whenever I had a question or issue. Very efficient!

Date of experience: April 25, 2024
Hong Kong
1 review
0 helpful votes
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The site's layout was intuitive and easy to navigate, making it a breeze to find exactly what I was looking for. Not only that, but the customer service team was incredibly helpful and responsive whenever I had a question or issue. Overall, my experience with StrawberryNET was top-notch.

Date of experience: April 25, 2024
Hong Kong
1 review
0 helpful votes
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Satisfied Customer
April 27, 2024

Good website perfume I have ever visited and it was very easy to purchase. My order arrived promptly and was exactly as described. I will definitely be shopping on this website again in the future!"

Date of experience: April 25, 2024
Hong Kong
1 review
0 helpful votes
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Great Overall Experience
April 27, 2024
Updated review

I recently made a purchase on this website and I was extremely impressed with the overall experience. The website was easy to navigate, the product descriptions were detailed and accurate, and the checkout process was smooth and efficient. My order arrived promptly and was exactly as described. I will definitely be shopping on this website again in the future!

Date of experience: April 25, 2024

I want to applaud your user-friendly website.
August 17, 2023
Previous review

I want to applaud your user-friendly website. Navigating through your extensive product range was effortless, and the detailed descriptions and customer reviews provided valuable insights.

Date of experience: August 16, 2023
Hong Kong
2 reviews
2 helpful votes
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Fantastic shopping experience
April 27, 2024
Updated review

"I recently used Strawberrynet to purchase some beauty products and was very impressed with their service. The website was easy to navigate and had a wide range of products to choose from, including some hard-to-find brands.

The ordering process was simple and straightforward, and my products arrived quickly and in perfect condition. I appreciated the free shipping and the fact that I could track my package every step of the way.

What really stood out to me, though, was the quality of the products themselves. I was a bit skeptical about ordering beauty products online, but everything I received was authentic and of excellent quality.

Overall, I would highly recommend Strawberrynet to anyone looking for affordable, high-quality beauty products. The website is easy to use, shipping is fast and reliable, and the products themselves are top-notch. I will definitely be using Strawberrynet for future purchases."

Date of experience: April 25, 2024

Fantastic shopping experience
August 2, 2023
Previous review

"I recently used Strawberrynet to purchase some beauty products and was very impressed with their service. The website was easy to navigate and had a wide range of products to choose from, including some hard-to-find brands.

The ordering process was simple and straightforward, and my products arrived quickly and in perfect condition. I appreciated the free shipping and the fact that I could track my package every step of the way.

What really stood out to me, though, was the quality of the products themselves. I was a bit skeptical about ordering beauty products online, but everything I received was authentic and of excellent quality.

Overall, I would highly recommend Strawberrynet to anyone looking for affordable, high-quality beauty products. The website is easy to use, shipping is fast and reliable, and the products themselves are top-notch. I will definitely be using Strawberrynet for future purchases."

Date of experience: August 2, 2023
Hong Kong
3 reviews
1 helpful vote
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I used to be a regular shopper at this site. Recently, I logged into the site only to realise they have changed the interface and made the entire user experience so much worse. Before it was simple, there would be a list of picture with price and one could simply add to the bag. Now everything is hidden. Whoever came up with this bright I terrace is going to get a lot of flack from their boss. Horrible,horrible,horrible interface…. Cannot even think of shopping,,you will think you have entered a phishing site.

I stop shopping after receiving such a lame reply from their customer service team…. High time somos other company can take over this gap and make money as this company future is bleak and downhill from here.

A company that does not keep user experience in mind is doomed to go bankrupt. This is exactly what the new interface is telling the shopper, don't shop here….

Feel sorry for the technical team whoever came up with this bright idea and for the senior managers who approved such a horrible user experience….

Shop elsewhere not here…..

Date of experience: December 5, 2023
Maryland
1 review
1 helpful vote
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I have seen these bras advertised by several companies. Strawberryi had a Facebook ad where the model shows the bra, and says that it is wireless and very comfortable. Wouldn't you know that when these bras arrived, they were completely underwired, and not comfortable at all. I contacted the company, which is in Italy by the way, and after back and forth emails, they offered to refund me $16. $16, when I actually paid $89! So don't waste your money!

Date of experience: October 28, 2023
GB
1 review
0 helpful votes
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Appalling customer service
September 30, 2023

I purchased a set of 2 bras. Paid over $50 including postage to the uk. They sent me the wrong size, 40D when I ordered 36D, no fault of mine. Requested a return label. They offers me $3 and keep the items. The items are useless to me. Challenged this, they then offers me $5 and highlighted that I have to pay for the return which would be expensive as their offices are in China. So I am now out of pocket with goods that are useless to me because of their mistake. Insulting and damn right out of order.

Date of experience: September 30, 2023
Israel
1 review
0 helpful votes
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Expired product
September 24, 2023

I've got my order yesterday (09/24/2023) and seen that Eyebrow Enhancer expire date oct 15 2023. Unpleasantly to get almost expired product with peptides

Date of experience: September 24, 2023
Florida
1 review
1 helpful vote
Follow Y V.
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The customer service provided by this website is terrible. They will take your money but refuse to refund any of it under any circumstance. I purchased 2 bras and requested to start the refund process. I indicated they were uncomfortable. They sent one larger than the other. They claim they sent me what I ordered and say it is best to keep the item than to start the return process...I have written them 6 times to no avail. Do NOT recommend this website to anyone. SAVE YOUR MONEY LADIES, stay far away from them.

Date of experience: September 22, 2023
California
1 review
1 helpful vote
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Fake
September 20, 2023

Received order after month,and sent me wrong size and email them about situation,and they are suggesting me to gift it to friend and there is nothing they can do.please don't purchase very bad customer service

Date of experience: September 20, 2023
Japan
2 reviews
1 helpful vote
Follow M N.
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Cannot trust them
September 13, 2023

I have tried Kersatase shampoo- it smelled a little off.
Clinique cream eyeshadow- it was dry and hard to use

This doesnt boil downt to authenticity. It all boils down to how well established, secure and controlled is their warehouse storage conditions? If an online company doesn't show or prove that they have this down pat (especially selling all sorts of different cosmetics ingredients and items, then do not even think twice to buy from them… Not unless you are willing to pay less for less quality!
Just google search warehouse, cosmetics, standards:
"products may require specific storage conditions, such as temperature or humidity control, to prevent spoilage or degradation. Failure to store these products properly could result in damage to the items, rendering them unsafe for use."

Date of experience: September 13, 2023
Australia
1 review
0 helpful votes
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I just wanted to send a quick note to say how much I'm enjoying the new Strawberrynet Cosmetics website. The design is beautiful and so easy to navigate.

Date of experience: August 28, 2023
Australia
1 review
0 helpful votes
Follow Chen C.
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Equally impressive is the level of customer service I have received from your team. From the moment I placed my order, I was greeted with professionalism, promptness, and a genuine desire to assist. Their dedication to ensuring that I found exactly what I was looking for, while also making me feel valued as a customer, is truly commendable.

Date of experience: August 28, 2023
New Zealand
1 review
0 helpful votes
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I particularly appreciated the intuitive search function, which made it effortless to find exactly what I was looking for.

Date of experience: August 16, 2023
Israel
1 review
1 helpful vote
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Got the product after 3 weeks. All the products have expired date between 2-4 months without writing it on the web. It's a joke.

Date of experience: August 14, 2023
California
1 review
2 helpful votes
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One credit card rejected twice, another rejected once from Strawberry. The $381 item was then sent to me without my consent.
A few weeks after my credit card was denied, I purchased item and received item directly from company.
After twelve emails with Strawberry, and them constantly asking what my problem was, I gave up trying to explain and now own two of the same items.
If you have to return anything, think again. Instead of reading prior emails, someone will respond as if they don't understand what you're talking about.

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Fast delivery
August 12, 2023

Delivery was prompt and the packaging was secure. The items arrived in perfect condition, exactly as described on your website. I was impressed by the attention to detail in packaging and the efforts made to ensure a smooth and hassle-free delivery.

Date of experience: August 10, 2023
Australia
1 review
0 helpful votes
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Secure payment
August 12, 2023

The ordering process was simple and straightforward, with clear instructions and prompts along the way. I appreciated the multiple payment options available, including secure online transactions and various credit card options.

Date of experience: August 10, 2023

From the business

Strawberrynet is the leading beauty online store carries discount Skincare, Makeup, Perfume, Haircare, Cologne, with 800 beauty brands and free shipping to 200+ countries.


strawberrynet.com
Hong Kong, HK, Hong Kong